Family Medicine Associates

★★★☆☆

About Family Medicine Associates

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Health & Medical

Health & Medical
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Carrington, Franklyn H, Md - Agawam Medical Ctr

377 Walnut Street Ext Agawam, MA

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Heidi L. Kolek, MD

115 West Silver Street Westfield, MA

2.857143 7
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This place gets worse and worse everytime I go and I plan on switching doctor's offices. They make you wait forever in the waiting room and then you wait forever when you actually get in to see the doctor. I can understand that there are medical emergencies, but this is everytime I go. My appointment was at 8:45a.m. the doctor finally came in to see me an hour later. As my name was called the medical assistant whose name was Alecia, weighed me in and then proceeded to talk to another associate and was quick to snap at me to go down to the end, where I would be waiting to see the doctor, apparently I had not reacted quick enough and or realized at the time that she was speaking to me, I assumed she was still speaking with her other associate, she then miserably and rudely asked me "Why are you here" and when I explained to her that I have a sinus infection, she then said while sucking her teeth " So, what are you having headaches"? I mean, we all have bad days but if you hate your job that much, get a new one. She took my blood pressure and told me that the Nurse Practioner would be in shortly, a "short" 25 minutes later, the NP showed up, she was very thorough and said she would send my prescription right over to my pharmacy. A half an hour later, I went to my pharmacy only to find that they had not sent my prescriptions over yet and told me it may take a few moments to go through,so they said they would call me when it was ready. Two hours later I called the pharmacy and they still had not heard from my NP,I called the doctors office, they said she must have gotten busy and forgot to call it in and the woman on the phone would put it in right away. Three hours later my husband went to go pick the prescriptions up for me and there was only one, not the two that I needed, so once again, I had to call the doctors office and explain to them what I was missing and the woman said, oh I forgot that one and said that she would send it over right away, an hour after that was when my pharmacy finally received the other prescription that I needed!

2
★★☆☆☆

This place gets worse and worse everytime I go and I plan on switching doctor's offices. They make you wait forever in the waiting room and then you wait forever when you actually get in to see the doctor. I can understand that there are medical emergencies, but this is everytime I go. My appointment was at 8:45a.m. the doctor finally came in to see me an hour later. As my name was called the medical assistant whose name was Alecia, weighed me in and then proceeded to talk to another associate and was quick to snap at me to go down to the end, where I would be waiting to see the doctor, apparently I had not reacted quick enough and or realized at the time that she was speaking to me, I assumed she was still speaking with her other associate, she then miserably and rudely asked me "Why are you here" and when I explained to her that I have a sinus infection, she then said while sucking her teeth " So, what are you having headaches"? I mean, we all have bad days but if you hate your job that much, get a new one. She took my blood pressure and told me that the Nurse Practioner would be in shortly, a "short" 25 minutes later, the NP showed up, she was very thorough and said she would send my prescription right over to my pharmacy. A half an hour later, I went to my pharmacy only to find that they had not sent my prescriptions over yet and told me it may take a few moments to go through,so they said they would call me when it was ready. Two hours later I called the pharmacy and they still had not heard from my NP,I called the doctors office, they said she must have gotten busy and forgot to call it in and the woman on the phone would put it in right away. Three hours later my husband went to go pick the prescriptions up for me and there was only one, not the two that I needed, so once again, I had to call the doctors office and explain to them what I was missing and the woman said, oh I forgot that one and said that she would send it over right away, an hour after that was when my pharmacy finally received the other prescription that I needed!

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I was told that this lump was nothing to worry about, just a small mass that could be removed easily. He added that there were no lymph nodes in that area, so even with my history of Non Hodgkins lymphoma,there was no chance that the cancer had returned so no biopsy was preformed, or asperation tried. Just a suggestion that I schedule a surgery when I had time, and remove it,as it might grown larger, or it might not!!! Checked with another surgeon as I questioned this, there, the correct procedures were taken , and it was lymphoma, there is a lymph node in that section of your face, I have had surgery to remove it, and am now in treatment for the lymphoma he told me I did not have. A complete misdiaganosis on his part, which could have proved deadly to the patient, as this cancer if caught early, can be treated, if not, the results are not good. Adding insult to injury,as I am obviously changing Dr's. and am being charged for my records to be forwarded. So patients beware, I would not go to this Physicians office if my life depended on it, which it did!!

1
★☆☆☆☆

I was told that this lump was nothing to worry about, just a small mass that could be removed easily. He added that there were no lymph nodes in that area, so even with my history of Non Hodgkins lymphoma,there was no chance that the cancer had returned so no biopsy was preformed, or asperation tried. Just a suggestion that I schedule a surgery when I had time, and remove it,as it might grown larger, or it might not!!! Checked with another surgeon as I questioned this, there, the correct procedures were taken , and it was lymphoma, there is a lymph node in that section of your face, I have had surgery to remove it, and am now in treatment for the lymphoma he told me I did not have. A complete misdiaganosis on his part, which could have proved deadly to the patient, as this cancer if caught early, can be treated, if not, the results are not good. Adding insult to injury,as I am obviously changing Dr's. and am being charged for my records to be forwarded. So patients beware, I would not go to this Physicians office if my life depended on it, which it did!!

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General physical with blood work. No EKG performed (even though I'm over 45 and complained of palpitations and pain). Doctor said he'd get back with blood test results. Never heard from him or his staff. I had to call to get results. Chaotic office workers and a couple were downright rude.

Went to another doctor who ran appropriate tests.

1
★☆☆☆☆

General physical with blood work. No EKG performed (even though I'm over 45 and complained of palpitations and pain). Doctor said he'd get back with blood test results. Never heard from him or his staff. I had to call to get results. Chaotic office workers and a couple were downright rude.

Went to another doctor who ran appropriate tests.

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I switched to this group after getting sick of never getting appointments with my own doctor. I've stuck with this group because they are nice people, usually on time, and always squeeze me in if I have an urgent need.

4
★★★★☆

I switched to this group after getting sick of never getting appointments with my own doctor. I've stuck with this group because they are nice people, usually on time, and always squeeze me in if I have an urgent need.

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Family Medicine has been my husband and my primary care provider for over 20 years. It is conveniently located with lots of close parking. The waiting room is large and comfortable. They have a sick pool first thing in the morning that is helpful, up to an hour wait but guaranteed to be seen. With an appointment, the wait times are short, but sometimes you can't get an appt.for the day you call. We usually see Dr. Bothner who has given us very good care over the years. If we go to the sick pool we could get any of the docs on staff and we've always been satisfied with our treatment by any of them.

4
★★★★☆

Family Medicine has been my husband and my primary care provider for over 20 years. It is conveniently located with lots of close parking. The waiting room is large and comfortable. They have a sick pool first thing in the morning that is helpful, up to an hour wait but guaranteed to be seen. With an appointment, the wait times are short, but sometimes you can't get an appt.for the day you call. We usually see Dr. Bothner who has given us very good care over the years. If we go to the sick pool we could get any of the docs on staff and we've always been satisfied with our treatment by any of them.

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Very professional office, very convenient hours. Many providers to choose from which makes it easy to get in quicker. Friendly professional staff. Would highly recommend as primary care providers.

4
★★★★☆

Very professional office, very convenient hours. Many providers to choose from which makes it easy to get in quicker. Friendly professional staff. Would highly recommend as primary care providers.

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The offices at Family Medicine Associates are well kept and professionally run. The fact that they have appointments available into the evening hours is very convenient. I have had a good experience using them as a primary care provider.

4
★★★★☆

The offices at Family Medicine Associates are well kept and professionally run. The fact that they have appointments available into the evening hours is very convenient. I have had a good experience using them as a primary care provider.

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