I was helped by Mr Huynh and he was professional and took care of my smog test efficiently and I was on my way within 20 minutes- all for a reasonable rate. I would go back to them anytime without hesitation.
I should probably say- had one bit of confusion, I have a 97 Rav4- though it is a small car, it is classed as a SUV. I printed out their 2 coupons, and I noticed on the coupon I wasn't using it said "SUV's $10 extra" so I called ahead and said that I have a 97 Rav4 and the person on the phone said he would not charge the extra $10.00. (It is a small car- not a tank) When I arrived 30 minutes later, the fellow working said I would need to pay the extra 10. I was annoyed and would have left because I HAD called in advance about this very thing, but he relented and charged what they said they would on the phone earlier. So, after that it went very smoothly. I understand he was just doing what he was told and obviously there had not been communication on the subject.
Before I go further, I do want to say that the service is fast and curteous.
What I don't like is that they do NOT honor their own coupons. I have an Caddilac Escelade, 8 cylinder truck. I printed the coupon and presendted it to them. They said that the coupon was for LIGHT truck and suv. When I told them that it does not say anywhere on the coupon that is for LIGHT cars, they said that they will not take the coupon.
I only accepted because it was my last day of registeration, and frankly I feared that they may fail my car on purpose. But I am not happy at all. It is not right to offer something only to get there to find out they do not even honor their own coupons. If it were not for the last day to register, I would not stay there and gone to a more honest place. Why do people do that? It's shameful. I am sure I am not the first one with 8 cylinder truck to go there. It's common.
I used this service just recently as they are located close to my job. I didnt have to wait long, they got the check done in about 20 minutes.
The price was reasonable compared to others in the area. The staff were very helpful.
1 out of 1 people found this review helpful.