Florida Veterinary Referral

★☆☆☆☆

About Florida Veterinary Referral

Categories
  • Veterinary Services
  • Animal Hospitals
  • Veterinarians
  • Emergency Vets
  • Exotic Animal Practice
  • Small Animal Practice

Pets & Animals

Pets & Animals
More choices in Estero:
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Angel Animal Hospital-Boarding

25100 Bernwood Dr Bonita Springs, FL

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Banfield Pet Hospital

8006 Mediterranean Dr Estero, FL

1.0 5
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Horrible experience . the doctor was *very* incompetent ,argumentative and helpless . She only cared about the money and not our poor cat. She basically killed him for negligence and malpractice . I would not suggest this place to my worst enemy .

1
★☆☆☆☆

Horrible experience . the doctor was *very* incompetent ,argumentative and helpless . She only cared about the money and not our poor cat. She basically killed him for negligence and malpractice . I would not suggest this place to my worst enemy .

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Like everyone else the lack of concern is horrible at this place. The moment you walk in before seeing a Dr the bill is thrown in your face. No empathy, no care or concern for you or your pet. Just SHOW ME THE MONEY.
They talk rude to you and last time I was forced to go because of a sick puppy they wanted me to pay for a verbal consultation. I will make sure anyone I know never shows up here by mistake. They are not Dr's here they are money sucking creatures. They do not care about your animal at all unless you are spending your yearly paycheck there and then they fake that they care.

1
★☆☆☆☆

Like everyone else the lack of concern is horrible at this place. The moment you walk in before seeing a Dr the bill is thrown in your face. No empathy, no care or concern for you or your pet. Just SHOW ME THE MONEY.
They talk rude to you and last time I was forced to go because of a sick puppy they wanted me to pay for a verbal consultation. I will make sure anyone I know never shows up here by mistake. They are not Dr's here they are money sucking creatures. They do not care about your animal at all unless you are spending your yearly paycheck there and then they fake that they care.

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1 out of 1 people found this review helpful.

.

Unprofessional and uncaring approach to treatment of pet owners and their pets with primary interest on getting as much financially from the pet owners as possible rather than ACCURATELY and humanely treating the pets. Their substandard practices includes: 1) poor customer relations at all levels in dealing with concerns, questions, or complaints by placing all blame on the pet owners for their lack of understanding of information provided and defending the doctors who present with contradictory information for the pet owners to have to sort through; 2) no consistency of standards of medical practice from one emergency doctor to another presenting a very poor delivery of services to have confidence in for ensuring that one's pet will receive the best treatment possible. This business should not call themselves an Emergency Veterinary Hospital as they operate more as a private veterinary practice that takes advantage of being open after hours in order to make money; 3) harming pets with their unethical practice of working with the pet owner to arrive at a cost they can afford for treating a pet (regardless of whether the approach they can afford is even the right approach ethically) with the time this takes the pet is being left untreated. If the health of the animal is the concern why do they have this practice? It would seem they do not have as their first concern the treatment of animals but their "for profit" business; 4) their approach to the pet owner to place responsibility, "blame", for a pet not improving on the pet owners for their decisions (related to reducing these costs) or the pets' medical condition.

1
★☆☆☆☆

Unprofessional and uncaring approach to treatment of pet owners and their pets with primary interest on getting as much financially from the pet owners as possible rather than ACCURATELY and humanely treating the pets. Their substandard practices includes: 1) poor customer relations at all levels in dealing with concerns, questions, or complaints by placing all blame on the pet owners for their lack of understanding of information provided and defending the doctors who present with contradictory information for the pet owners to have to sort through; 2) no consistency of standards of medical practice from one emergency doctor to another presenting a very poor delivery of services to have confidence in for ensuring that one's pet will receive the best treatment possible. This business should not call themselves an Emergency Veterinary Hospital as they operate more as a private veterinary practice that takes advantage of being open after hours in order to make money; 3) harming pets with their unethical practice of working with the pet owner to arrive at a cost they can afford for treating a pet (regardless of whether the approach they can afford is even the right approach ethically) with the time this takes the pet is being left untreated. If the health of the animal is the concern why do they have this practice? It would seem they do not have as their first concern the treatment of animals but their "for profit" business; 4) their approach to the pet owner to place responsibility, "blame", for a pet not improving on the pet owners for their decisions (related to reducing these costs) or the pets' medical condition.

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1 out of 1 people found this review helpful.

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We took our cat to the animal hospital where they did an X-Ray($396) and then the next day did an Ultra Sound($491) and diagnosed a tumor in his CHEST. Doctor from animal hospital gave us a CD(with his x-ray and ultra sound results) and referred us to Florida Veterinary Referral Center for a cat-scan, he tells us it would probably cost us about $500.00 because he did not have the equipment to perform this cat-scan. When we arrived(the same day, just 1 hour later) to the Florida Veterinary Referral Center for consultation we were told that a cat-scan will cost us $1600.00, we refused to do so because we only had some money left for the cat??s possible future surgery. The assistant of the doctor at the Florida Veterinary Referral Center told us that there is so much they can do before the cat-scan in order to diagnose his CHEST tumor. We were suggested to do 2 tests for Toxoplasmosis and Cryptococcus, but when they brought us an estimate it was for a low fee and the higher fee that we signed without thinking because we were so emotionally devastated and stressed out because of the condition of our animal. After a few days later we looked at our receipts and we found out, that the same procedures(X-Ray(276.75) and Ultra Sound(464.50) in two different hospitals with a difference only of 2 hours were repeated and they just confirmed a spot in the CHEST which is what other animal hospital done for us the same day and we got no additional results or diagnosis for our poor animal. Next after paying for this duplicated testing we are told in order to really diagnose him he has to have a cat-scan($1600) or MRI($2200). We feel that we were drained of our money and tricked in Florida Veterinary Referral Center doing the same procedures without any additional results. We referred this issue to BBB in hope to find fairness to us and help warn others of this office of their practices, but was given a report at the BBB website ??BBB found business made good faith effort to resolve complaint but customer not satisfied with business response? and FVRC even didn't try to work out anything with us. Now knowing what transpired on this day of June 1, 2012 we would have never taken our cat to this office for this unnecessary testing. THINK TWICE BEFORE YOU GO THERE, THEY WILL DRAIN YOU!!! THEY DO NOT CARE ABOUT YOUR ANIMAL THEY REALLY CARE ABOUT THEIR MONEY MACHINE!!!

1
★☆☆☆☆

We took our cat to the animal hospital where they did an X-Ray($396) and then the next day did an Ultra Sound($491) and diagnosed a tumor in his CHEST. Doctor from animal hospital gave us a CD(with his x-ray and ultra sound results) and referred us to Florida Veterinary Referral Center for a cat-scan, he tells us it would probably cost us about $500.00 because he did not have the equipment to perform this cat-scan. When we arrived(the same day, just 1 hour later) to the Florida Veterinary Referral Center for consultation we were told that a cat-scan will cost us $1600.00, we refused to do so because we only had some money left for the cat??s possible future surgery. The assistant of the doctor at the Florida Veterinary Referral Center told us that there is so much they can do before the cat-scan in order to diagnose his CHEST tumor. We were suggested to do 2 tests for Toxoplasmosis and Cryptococcus, but when they brought us an estimate it was for a low fee and the higher fee that we signed without thinking because we were so emotionally devastated and stressed out because of the condition of our animal. After a few days later we looked at our receipts and we found out, that the same procedures(X-Ray(276.75) and Ultra Sound(464.50) in two different hospitals with a difference only of 2 hours were repeated and they just confirmed a spot in the CHEST which is what other animal hospital done for us the same day and we got no additional results or diagnosis for our poor animal. Next after paying for this duplicated testing we are told in order to really diagnose him he has to have a cat-scan($1600) or MRI($2200). We feel that we were drained of our money and tricked in Florida Veterinary Referral Center doing the same procedures without any additional results. We referred this issue to BBB in hope to find fairness to us and help warn others of this office of their practices, but was given a report at the BBB website ??BBB found business made good faith effort to resolve complaint but customer not satisfied with business response? and FVRC even didn't try to work out anything with us. Now knowing what transpired on this day of June 1, 2012 we would have never taken our cat to this office for this unnecessary testing. THINK TWICE BEFORE YOU GO THERE, THEY WILL DRAIN YOU!!! THEY DO NOT CARE ABOUT YOUR ANIMAL THEY REALLY CARE ABOUT THEIR MONEY MACHINE!!!

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1 out of 1 people found this review helpful.

.

My puppy was admitted to FVRC for parvovirus, where they provided me with an estimated range of costs; the high was approx $2,700. They state that the actual cost may vary, but that every effort will be made "to keep you informed of the current charges and will attempt to contact you if it appears the high range of this estimate will be exceeded.?

When asked about the bill, no one was ever available to discuss it. I was given updates on the dog; however, FVRC neglected to tell me that the ??high range? of estimate was exceeded until the bill was nearly $5k! And I was told the dog would need to stay longer. Given the bill & that another parvo dog died in their care during my dog's stay, we picked up the dog immediately after work that day. FVRC had advance notice, but the dog looked horrible and smelled so bad we had to roll the windows down.

FVRC had sewn in a tube through her nose to her stomach. I was told this was because she was not eating or drinking. When we offered the dog water, she gulped it down! We took her to another vet who changed the meds and removed the tube. This same dog was drinking immediately and was begging for a vet tech's lunch the very next day! This vet frequently treats parvo dogs for less than $100/day.

I have had other vets review the FVRC bill. According to them, FVRC charged for bottles of meds that only nominal amounts were used. I have a letter from one stating that the tube was unnecessary. FVRC states in writing to me that the bill was higher than usual due to surgery. FVRC never performed surgery! Instead of honoring its estimate, FVRC inflated the bill!

1
★☆☆☆☆

My puppy was admitted to FVRC for parvovirus, where they provided me with an estimated range of costs; the high was approx $2,700. They state that the actual cost may vary, but that every effort will be made "to keep you informed of the current charges and will attempt to contact you if it appears the high range of this estimate will be exceeded.?

When asked about the bill, no one was ever available to discuss it. I was given updates on the dog; however, FVRC neglected to tell me that the ??high range? of estimate was exceeded until the bill was nearly $5k! And I was told the dog would need to stay longer. Given the bill & that another parvo dog died in their care during my dog's stay, we picked up the dog immediately after work that day. FVRC had advance notice, but the dog looked horrible and smelled so bad we had to roll the windows down.

FVRC had sewn in a tube through her nose to her stomach. I was told this was because she was not eating or drinking. When we offered the dog water, she gulped it down! We took her to another vet who changed the meds and removed the tube. This same dog was drinking immediately and was begging for a vet tech's lunch the very next day! This vet frequently treats parvo dogs for less than $100/day.

I have had other vets review the FVRC bill. According to them, FVRC charged for bottles of meds that only nominal amounts were used. I have a letter from one stating that the tube was unnecessary. FVRC states in writing to me that the bill was higher than usual due to surgery. FVRC never performed surgery! Instead of honoring its estimate, FVRC inflated the bill!

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1 out of 1 people found this review helpful.

 

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