Family Wireless

★★★☆☆

About Family Wireless

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Communications & Utilities

Communications & Utilities
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When we moved back to the area, we were referred to Family Wireless in Westfield by the wonderful computer guy who set up our home network.
It's been three years, and we've had no reason to switch. Every time I've stopped by with questions, I've gotten very good information. People are polite, friendly and knowledgeable. We over estimated our usage and the staff adjusted our plan downward twice. They hardly over sell their services.

Previous experiences in other states (Sprint) were awful. Stores were poorly run or pushy with products. Also, I looked into getting an iPhone, and got conflicting information on four occasions from AT&T regarding cost and activation.

4
★★★★☆

When we moved back to the area, we were referred to Family Wireless in Westfield by the wonderful computer guy who set up our home network.
It's been three years, and we've had no reason to switch. Every time I've stopped by with questions, I've gotten very good information. People are polite, friendly and knowledgeable. We over estimated our usage and the staff adjusted our plan downward twice. They hardly over sell their services.

Previous experiences in other states (Sprint) were awful. Stores were poorly run or pushy with products. Also, I looked into getting an iPhone, and got conflicting information on four occasions from AT&T regarding cost and activation.

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Since the new manager Kevin has been at the store, there have been problems.I purchased an Omnia phone that I had to bring back..my 10 year old son couldn't understand how to use it. I brought it back 2 weeks later in which he lost 2 wires. Kevin wouldn't give me my money back! Kate (the old manager..now Regional Manager because she was that good!) would have taken the phone back. I would have paid the restock fee of $40.00 for the wires. I will never go back with my 3 children.

1
★☆☆☆☆

Since the new manager Kevin has been at the store, there have been problems.I purchased an Omnia phone that I had to bring back..my 10 year old son couldn't understand how to use it. I brought it back 2 weeks later in which he lost 2 wires. Kevin wouldn't give me my money back! Kate (the old manager..now Regional Manager because she was that good!) would have taken the phone back. I would have paid the restock fee of $40.00 for the wires. I will never go back with my 3 children.

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I have stopped into Family Wireless a few times with questions and once with a phone problem. The staff is very helpful and they know their phones. I will definitely purchase my next phone there.

4
★★★★☆

I have stopped into Family Wireless a few times with questions and once with a phone problem. The staff is very helpful and they know their phones. I will definitely purchase my next phone there.

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I love the staff. We have had service with them for 8 years now and Kate is always very helpful and remembers our names everytime we go in. Having a consistent staff is very nice.

5
★★★★★

I love the staff. We have had service with them for 8 years now and Kate is always very helpful and remembers our names everytime we go in. Having a consistent staff is very nice.

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i don't really like this store. My experience was horrible. My expectations were not met. The people who work there were very un-helpful. They were arrogant and mean. There werent good deals, and i was not satisfied. I hate my phone; it doesnt work well at all. I blame the store. I probably would not recommend it.

1
★☆☆☆☆

i don't really like this store. My experience was horrible. My expectations were not met. The people who work there were very un-helpful. They were arrogant and mean. There werent good deals, and i was not satisfied. I hate my phone; it doesnt work well at all. I blame the store. I probably would not recommend it.

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I recently needed to buy a car charger for my cell phone. I was worried that this small shop would not carry what I was looking for, but was surprised by the variety of inventory they do have. The small shop was busy and I had to wait a while, but the sales person was nice and the price was comparable to other mobile phone stores.

4
★★★★☆

I recently needed to buy a car charger for my cell phone. I was worried that this small shop would not carry what I was looking for, but was surprised by the variety of inventory they do have. The small shop was busy and I had to wait a while, but the sales person was nice and the price was comparable to other mobile phone stores.

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