Automotive Services of Boston

★★★☆☆
  • 738 main st #445

    Waltham, MA 02451

    Map & Directions
  • 781-890-5940

About Automotive Services of Boston

Categories
  • Automotive Repair
Details
  • Brake Repair
  • Oil Changes
  • Car Movers

Automotive

Automotive
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Frank's Auto Repair

140 Bacon St Waltham, MA

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Goodcare Auto Svc

1036 Lexington St Waltham, MA

2.6667 3
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It's been a uniquely disappointing saga.

I bought a $59 Coupme for pick-up and full detailing of a car from these folks. I had to call a few times and left a couple of messages and then used their online form to set-up an appointment. When I didn't hear back I called the Coupme folks. Soon after I got a call back from these guys and we set an appointment which was a month out.

When the date came around, I waited for several hours but they were a no show. I again left a message. They called back, apologized for not having any record of the appointment and we set another date, again a month out.

The second appointment date came, I waited in the morning, and again --no show. I called, left a message, and they called back and apologized, and said they thought the date was the following week, which seemed sincere to me, and said maybe third time's a charm. We laughed and decided to keep the appointment date in the following week.

The third appointment date came along, and still no show. I left a voice-mail and told said that I am a reasonable person and understand that stuff happens, and I am still willing to get the services (that I have paid for). I have not received a response.

I hate to write bad reviews for small businesses, since it can hurt their business. But I think I am frustrated enough by this business' lack of service and poor treatment of a paying customer and find it important to let them know that this is not okay.

1
★☆☆☆☆

It's been a uniquely disappointing saga.

I bought a $59 Coupme for pick-up and full detailing of a car from these folks. I had to call a few times and left a couple of messages and then used their online form to set-up an appointment. When I didn't hear back I called the Coupme folks. Soon after I got a call back from these guys and we set an appointment which was a month out.

When the date came around, I waited for several hours but they were a no show. I again left a message. They called back, apologized for not having any record of the appointment and we set another date, again a month out.

The second appointment date came, I waited in the morning, and again --no show. I called, left a message, and they called back and apologized, and said they thought the date was the following week, which seemed sincere to me, and said maybe third time's a charm. We laughed and decided to keep the appointment date in the following week.

The third appointment date came along, and still no show. I left a voice-mail and told said that I am a reasonable person and understand that stuff happens, and I am still willing to get the services (that I have paid for). I have not received a response.

I hate to write bad reviews for small businesses, since it can hurt their business. But I think I am frustrated enough by this business' lack of service and poor treatment of a paying customer and find it important to let them know that this is not okay.

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They came to my home in Lexington,left me a car and took it in to have the brakes fixed. Was done correctly and less expensive than I thought It would have been.First time I had my car fixed and look for other thing to have then do.Great Great company. I will use them over and over.

3
★★★☆☆

They came to my home in Lexington,left me a car and took it in to have the brakes fixed. Was done correctly and less expensive than I thought It would have been.First time I had my car fixed and look for other thing to have then do.Great Great company. I will use them over and over.

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Finally,for the first time in a long time i am impressed.I was a little sceptical of first but wow,I needed brakes on my mercedes and i was holding off because i could not find the time to get them looked at.I received a card in the mail from this company so i figured i would give it a try.They performed to a tee.Not only coming to my office to pick up the car they returned it when they said they would.My brakes where fixed as told and the price was very reasonable.Oh,and it was washed before it was returned to me.My way of getting my cars serviced has changed.Keep up the good work.

4
★★★★☆

Finally,for the first time in a long time i am impressed.I was a little sceptical of first but wow,I needed brakes on my mercedes and i was holding off because i could not find the time to get them looked at.I received a card in the mail from this company so i figured i would give it a try.They performed to a tee.Not only coming to my office to pick up the car they returned it when they said they would.My brakes where fixed as told and the price was very reasonable.Oh,and it was washed before it was returned to me.My way of getting my cars serviced has changed.Keep up the good work.

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