Castleton Dental Plaza

★★☆☆☆

About Castleton Dental Plaza

Categories
  • Health & Medical
  • Dentists

Health & Medical

Health & Medical
More choices in Staten Island:
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Goodman Richard Y Dds

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Sola Dental Spa

3777 Richmond Ave Staten Island, NY

1.6667 3
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1
★☆☆☆☆

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I read the prior revue. I have no complaints about the quality of the dental work. On the contrary, Dr. Ann Jackman is a good and painless dentist. I would give her work 5 stars. However, there are problems which could lead someone to look elsewhere if the teeth are bad and multiple timely appointments are necessary.

First, aside from a quick emergency appointment for trouble, a patient can wait a month or more for an initial appointment. Scheduling any appointment not stemming from work currently being done will take a month or more. I do understand how this could happen. Many patients are on Medicaid, and the reimbursements are so low that the only way to afford a practice without excluding those less fortunate is to book as many patients as possible. Perhaps this is also the reason for the excessive waiting time. Once, I was seen within a half hour of arrival. A wait of an hour or more isn't uncommon. The puzzling part of this is that if you arrive 20 minutes later than your appointment, you will be rescheduled. Does this make any sense?
The lab in use (late 2009), has misplaced orders, delivered the wrong order. Teeth get worse while waiting for mistakes to be corrected. I was told that the lab will be replaced once all orders placed are delivered.
A big problem is that her office isn't efficiently run at all. Attempting to make an appointment via telephone is an exercise in frustration. Often the phone is busy. Often the phone is so busy that speed dial used for 45 minutes can't get through. It doesn't take a genius to deduce that the phone is off the hook. What is even more frustrating and insulting is when you actually do get through, request an appointment, you are put on hold and ignored. I haven't asked other patients but my record for this is 35 minutes. If I hang up and redial, the phone is busy. Apparently endlessly.

Perhaps the staff is busy and communication gets crossed. The front desk staff also sets up patients, does xrays, Spanish translations, etc. But this is not the only busy medical office in the world. An interactive telephone system where patients can leave messages instead of a one way recording would be a huge improvement.

In short, if your teeth are good and you are the type of person who makes an appointment for a six month checkup in month four, you would do well here. Dr. Ann Jackman is a fine, painless dentist, and hopefully has changed dental labs by now. If you need nitrous oxide, look elsewhere. Dr. Jackman doesn't use it because even small amounts can be harmful to fetal development, and she has said that the tanks are known to leak small amounts. If you are a prompt and timely person, with good teeth, again this is a fine match.

However, if you are a person who has bad teeth and time is of the essence in preventing extractions and dentures, if life throws you a curve sometimes and you wind up running late, if you need to call and reschedule sometimes, perhaps you should look elsewhere. For now. I hope the problems are resolved because she does do good dental work.

3
★★★☆☆

I read the prior revue. I have no complaints about the quality of the dental work. On the contrary, Dr. Ann Jackman is a good and painless dentist. I would give her work 5 stars. However, there are problems which could lead someone to look elsewhere if the teeth are bad and multiple timely appointments are necessary.

First, aside from a quick emergency appointment for trouble, a patient can wait a month or more for an initial appointment. Scheduling any appointment not stemming from work currently being done will take a month or more. I do understand how this could happen. Many patients are on Medicaid, and the reimbursements are so low that the only way to afford a practice without excluding those less fortunate is to book as many patients as possible. Perhaps this is also the reason for the excessive waiting time. Once, I was seen within a half hour of arrival. A wait of an hour or more isn't uncommon. The puzzling part of this is that if you arrive 20 minutes later than your appointment, you will be rescheduled. Does this make any sense?
The lab in use (late 2009), has misplaced orders, delivered the wrong order. Teeth get worse while waiting for mistakes to be corrected. I was told that the lab will be replaced once all orders placed are delivered.
A big problem is that her office isn't efficiently run at all. Attempting to make an appointment via telephone is an exercise in frustration. Often the phone is busy. Often the phone is so busy that speed dial used for 45 minutes can't get through. It doesn't take a genius to deduce that the phone is off the hook. What is even more frustrating and insulting is when you actually do get through, request an appointment, you are put on hold and ignored. I haven't asked other patients but my record for this is 35 minutes. If I hang up and redial, the phone is busy. Apparently endlessly.

Perhaps the staff is busy and communication gets crossed. The front desk staff also sets up patients, does xrays, Spanish translations, etc. But this is not the only busy medical office in the world. An interactive telephone system where patients can leave messages instead of a one way recording would be a huge improvement.

In short, if your teeth are good and you are the type of person who makes an appointment for a six month checkup in month four, you would do well here. Dr. Ann Jackman is a fine, painless dentist, and hopefully has changed dental labs by now. If you need nitrous oxide, look elsewhere. Dr. Jackman doesn't use it because even small amounts can be harmful to fetal development, and she has said that the tanks are known to leak small amounts. If you are a prompt and timely person, with good teeth, again this is a fine match.

However, if you are a person who has bad teeth and time is of the essence in preventing extractions and dentures, if life throws you a curve sometimes and you wind up running late, if you need to call and reschedule sometimes, perhaps you should look elsewhere. For now. I hope the problems are resolved because she does do good dental work.

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Every time I come here I end up wasting at least 3 hours of my life. Unfortunately I have been here 4 times. The wait is so long, you wonder why your even there. And there is no dental hygienist, The cleanings are not the best and I don't know how but I think the dentist didn't even do my fillings right, and when I mentioned it she told me she would have to re do them! I don't think so! I am not very good at picking out dentists, and this was a BAD choice. Don't come here, don't bring your kids here.

1
★☆☆☆☆

Every time I come here I end up wasting at least 3 hours of my life. Unfortunately I have been here 4 times. The wait is so long, you wonder why your even there. And there is no dental hygienist, The cleanings are not the best and I don't know how but I think the dentist didn't even do my fillings right, and when I mentioned it she told me she would have to re do them! I don't think so! I am not very good at picking out dentists, and this was a BAD choice. Don't come here, don't bring your kids here.

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