Experience Home Theater and More, Inc

★☆☆☆☆
  • 1040 Grant Road, Suite 155-321

    Mountain View, CA 94040

    Map & Directions
  • 408-245-5955

About Experience Home Theater and More, Inc

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  • Consumer Electronics Stores

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I hired Larry and Experience Home Theater to wall mount a TV, run some new cable (three rooms) and prepare a bid for a more major home audio/video system. Larry had done work for me before that was top notch; however this time I was disappointed tremendously. Several things happened each made it worse. First, I had to constantly chase him for information/bids. When his bid came in at $27,000 (yes, $27,000) you would have thought that he would want my business, he obviously thought I had a lot to spend. Great imagination, but I would only consider him if I was a techno geek who wanted $1200 remote controls.

Second, his work this time was not the same quality as before. I now have six drill holes in my ceiling. I guess random drilling will eventually reveal the inside wall. I also had a circuit box cutout put in the wrong place and now I have to patch, stucco, and paint the area. No effort on his part to reduce his bill or repair the damage.

But what really got me was that he bid his work at $125/hour, and then he brought two marginally competent people with him to assist (he never worked with assistants before and did not mention it in the bid). They were here for 4 hours, but I was billed for 12 hrs of labor or $1500!! I paid $375/hour, which was not in the contract. And I still have to do the repair work.

I gave Larry and Experience Home Theater one star since I do believe he knows his stuff and will explain a lot of tech speak. However, get it all in writing and ask him to bid out jobs by the job and not by the hour. If the labor charge would have been more reasonable or if he would have repaired the damage, I would give him a higher rating.

1
★☆☆☆☆

I hired Larry and Experience Home Theater to wall mount a TV, run some new cable (three rooms) and prepare a bid for a more major home audio/video system. Larry had done work for me before that was top notch; however this time I was disappointed tremendously. Several things happened each made it worse. First, I had to constantly chase him for information/bids. When his bid came in at $27,000 (yes, $27,000) you would have thought that he would want my business, he obviously thought I had a lot to spend. Great imagination, but I would only consider him if I was a techno geek who wanted $1200 remote controls.

Second, his work this time was not the same quality as before. I now have six drill holes in my ceiling. I guess random drilling will eventually reveal the inside wall. I also had a circuit box cutout put in the wrong place and now I have to patch, stucco, and paint the area. No effort on his part to reduce his bill or repair the damage.

But what really got me was that he bid his work at $125/hour, and then he brought two marginally competent people with him to assist (he never worked with assistants before and did not mention it in the bid). They were here for 4 hours, but I was billed for 12 hrs of labor or $1500!! I paid $375/hour, which was not in the contract. And I still have to do the repair work.

I gave Larry and Experience Home Theater one star since I do believe he knows his stuff and will explain a lot of tech speak. However, get it all in writing and ask him to bid out jobs by the job and not by the hour. If the labor charge would have been more reasonable or if he would have repaired the damage, I would give him a higher rating.

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