At&T Store

★☆☆☆☆
AT&T, serving over 81 million wireless customers
  • 600 Pine St C10

    Seattle, WA 98101

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Computer & Internet Services

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After owning a cell phone I bought at this location for 7 months I tried to return it for an exchange. The only thing wrong with the phone was the screen was not available- just a blank white screen with no visuals. The phone rang when I got calls, I could hear a beep when I got a text- I could even make a phone call as long as I had memorized the number. The phone had never been dropped or dropped in water. \r\n\r\nIn speaking with Charles Newkirk and then Alex Alonzo I was accused of ""dropping the phone in water"" and there was nothing they could do to help. No exchanges, no return etc. And then I was told I would have to purchase a new phone. I told them I never dropped my phone in water but both Alex and Charles insisted I had. They said there was a little red square near where the battery was that indicated it had been dropped in water and therefore any warranty was invalid. \r\n\r\nI had purchased the phone in September, and had the receipt to prove it and I know for a fact that the phone had never been dropped in water. In addition I have been an AT&T customer since 1999 and have only owned 3 phones (all purchased at the 600 Pine St location). Both Charles and Alex were both rude and unprofessional and didn't seem to care about keeping a loyal customer. They offered me no solutions (other than trying to sell me another phone), nor were they pro-active in trying to accommodate the situation so that we could all be satisfied. I left the store frustrated and angry. I called AT&T at 866-246-4852 and lodged a complaint against both Alex and Charles. And was further assisted by an AT&T operater/manager. DO NOT GO TO THIS STORE! DO NOT PURCHASE FROM THIS STORE! DO NOT TRY TO RETURN ANYTHING AT THIS STORE- They will scam you. I was able to get a warranty exchange over the phone. Other than the incident with the two incompetent, selfish, greedy and un-informed clerks at the 600 Pine AT&T Mobility store I am still a satisfied AT&T customer.\r\n\r\n \r\n

0
★☆☆☆☆

After owning a cell phone I bought at this location for 7 months I tried to return it for an exchange. The only thing wrong with the phone was the screen was not available- just a blank white screen with no visuals. The phone rang when I got calls, I could hear a beep when I got a text- I could even make a phone call as long as I had memorized the number. The phone had never been dropped or dropped in water. \r\n\r\nIn speaking with Charles Newkirk and then Alex Alonzo I was accused of ""dropping the phone in water"" and there was nothing they could do to help. No exchanges, no return etc. And then I was told I would have to purchase a new phone. I told them I never dropped my phone in water but both Alex and Charles insisted I had. They said there was a little red square near where the battery was that indicated it had been dropped in water and therefore any warranty was invalid. \r\n\r\nI had purchased the phone in September, and had the receipt to prove it and I know for a fact that the phone had never been dropped in water. In addition I have been an AT&T customer since 1999 and have only owned 3 phones (all purchased at the 600 Pine St location). Both Charles and Alex were both rude and unprofessional and didn't seem to care about keeping a loyal customer. They offered me no solutions (other than trying to sell me another phone), nor were they pro-active in trying to accommodate the situation so that we could all be satisfied. I left the store frustrated and angry. I called AT&T at 866-246-4852 and lodged a complaint against both Alex and Charles. And was further assisted by an AT&T operater/manager. DO NOT GO TO THIS STORE! DO NOT PURCHASE FROM THIS STORE! DO NOT TRY TO RETURN ANYTHING AT THIS STORE- They will scam you. I was able to get a warranty exchange over the phone. Other than the incident with the two incompetent, selfish, greedy and un-informed clerks at the 600 Pine AT&T Mobility store I am still a satisfied AT&T customer.\r\n\r\n \r\n

Pros: Worst Customer Service

Cons: Incompetent Stafff

.

After owning a cell phone I bought at this location for 7 months I tried to return it for an exchange. The only thing wrong with the phone was the screen was not available- just a blank white screen with no visuals. The phone rang when I got calls, I could hear a beep when I got a text- I could even make a phone call as long as I had memorized the number. The phone had never been dropped or dropped in water.
In speaking with Charles Newkirk and then Alex Alonzo I was accused of "dropping the phone in water" and there was nothing they could do to help. No exchanges, no return etc. And then I was told I would have to purchase a new phone. I told them I never dropped my phone in water but both Alex and Charles insisted I had. They said there was a little red square near where the battery was that indicated it had been dropped in water and therefore any warranty was invalid.
I had purchased the phone in September, and had the receipt to prove it and I know for a fact that the phone had never been dropped in water. In addition I have been an AT&T customer since 1999 and have only owned 3 phones (all purchased at the 600 Pine St location). Both Charles and Alex were both rude and unprofessional and didn't seem to care about keeping a loyal customer. They offered me no solutions (other than trying to sell me another phone), nor were they pro-active in trying to accommodate the situation so that we could all be satisfied. I left the store frustrated and angry. I called AT&T at 866-246-4852 and lodged a complaint against both Alex and Charles. And was further assisted by an AT&T operater/manager. DO NOT GO TO THIS STORE! DO NOT PURCHASE FROM THIS STORE! DO NOT TRY TO RETURN ANYTHING AT THIS STORE- They will scam you. I was able to get a warranty exchange over the phone. Other than the incident with the two incompetent, selfish, greedy and un-informed clerks at the 600 Pine AT&T Mobility store I am still a satisfied AT&T customer.

1
★☆☆☆☆

After owning a cell phone I bought at this location for 7 months I tried to return it for an exchange. The only thing wrong with the phone was the screen was not available- just a blank white screen with no visuals. The phone rang when I got calls, I could hear a beep when I got a text- I could even make a phone call as long as I had memorized the number. The phone had never been dropped or dropped in water.
In speaking with Charles Newkirk and then Alex Alonzo I was accused of "dropping the phone in water" and there was nothing they could do to help. No exchanges, no return etc. And then I was told I would have to purchase a new phone. I told them I never dropped my phone in water but both Alex and Charles insisted I had. They said there was a little red square near where the battery was that indicated it had been dropped in water and therefore any warranty was invalid.
I had purchased the phone in September, and had the receipt to prove it and I know for a fact that the phone had never been dropped in water. In addition I have been an AT&T customer since 1999 and have only owned 3 phones (all purchased at the 600 Pine St location). Both Charles and Alex were both rude and unprofessional and didn't seem to care about keeping a loyal customer. They offered me no solutions (other than trying to sell me another phone), nor were they pro-active in trying to accommodate the situation so that we could all be satisfied. I left the store frustrated and angry. I called AT&T at 866-246-4852 and lodged a complaint against both Alex and Charles. And was further assisted by an AT&T operater/manager. DO NOT GO TO THIS STORE! DO NOT PURCHASE FROM THIS STORE! DO NOT TRY TO RETURN ANYTHING AT THIS STORE- They will scam you. I was able to get a warranty exchange over the phone. Other than the incident with the two incompetent, selfish, greedy and un-informed clerks at the 600 Pine AT&T Mobility store I am still a satisfied AT&T customer.

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