Bug Out Service

★★★☆☆
Bad News For Bugs
  • 5951 Arlington Expy

    Jacksonville, FL 32211

    Map & Directions
  • 904-743-8272

About Bug Out Service

Details
Hours
Mon-Fri 8am-5pm, Sat 8am-1pm

Home Construction & Remodeling

Home Construction & Remodeling
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Great Service! I recently had pest control service done on a house that had been vacant for several years. The technician was prompt & took care of all of the problem areas, even the many spider webs on the outside. I haven't seen a live

3
★★★★★

Great Service! I recently had pest control service done on a house that had been vacant for several years. The technician was prompt & took care of all of the problem areas, even the many spider webs on the outside. I haven't seen a live

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My lawn has a fungus or bug problem that caused it to initially ""yellow"" then brown eventually dying. (The area is continually declining now) I wrote the President Paul Felker (PFelker@bugoutservice.com) on May 24, 2012. - He wasn't even professional enough to respond to me. I received a call from Jeremy (tech) who stated he has a fix. I agreed to allow him the opportunity to apply it to the area infected, (to include potash which is Potassium) It did not resolve the problem and in fact the area has grown (dead grass down to the dirt) I wrote the President on June 14, 2012 and this was his response: \n\nI am disappointed that we have not been able to satisfy you. Our patience is also running thin. We do not feel it is beneficial to continue to try to work with you due to the lack of trust you have in our ability to properly diagnose and suggest remedies for your lawn. I have communicated with Robert Holyfield this morning and we both agreed that it was best if we found a way to politely and respectfully discontinue our lawn service with you. Robert will contact you with his offer to make this separation fair and to settle your account with us. \n\nWow! That's it? Your service covers fungus and pest problems for my lawn and you decide when we have an issue to back out gracefully?\n\nThis is unacceptable and unprofessional! Not only, did he not respond to my initial email in May, when he finally did respond, he dropped servicing our home. (did not resolve the issue, because HE had am expert on his behalf come out and stated the issue was due to a chemical being applied) Which is a LIE because the deterioration or decline continues weekly. WOW! Terrible Company to deal with when things go wrong! (They'll bail out)

0
★☆☆☆☆

My lawn has a fungus or bug problem that caused it to initially ""yellow"" then brown eventually dying. (The area is continually declining now) I wrote the President Paul Felker (PFelker@bugoutservice.com) on May 24, 2012. - He wasn't even professional enough to respond to me. I received a call from Jeremy (tech) who stated he has a fix. I agreed to allow him the opportunity to apply it to the area infected, (to include potash which is Potassium) It did not resolve the problem and in fact the area has grown (dead grass down to the dirt) I wrote the President on June 14, 2012 and this was his response: \n\nI am disappointed that we have not been able to satisfy you. Our patience is also running thin. We do not feel it is beneficial to continue to try to work with you due to the lack of trust you have in our ability to properly diagnose and suggest remedies for your lawn. I have communicated with Robert Holyfield this morning and we both agreed that it was best if we found a way to politely and respectfully discontinue our lawn service with you. Robert will contact you with his offer to make this separation fair and to settle your account with us. \n\nWow! That's it? Your service covers fungus and pest problems for my lawn and you decide when we have an issue to back out gracefully?\n\nThis is unacceptable and unprofessional! Not only, did he not respond to my initial email in May, when he finally did respond, he dropped servicing our home. (did not resolve the issue, because HE had am expert on his behalf come out and stated the issue was due to a chemical being applied) Which is a LIE because the deterioration or decline continues weekly. WOW! Terrible Company to deal with when things go wrong! (They'll bail out)

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We have been using Bug Out service for over 20 years, but because we have always have professional care and never had any thing to complain about, it is time to help this fine company continue to operate successfully by letting all know of the trust we have in them. \r\nWe want to thank you, Bug Out service, for consistant, careful, and professional management in protecting our home so well and without fail for all these years. If anyone would question us, we would say that Bug Out is our pest protection company for life.

2
★★★★★

We have been using Bug Out service for over 20 years, but because we have always have professional care and never had any thing to complain about, it is time to help this fine company continue to operate successfully by letting all know of the trust we have in them. \r\nWe want to thank you, Bug Out service, for consistant, careful, and professional management in protecting our home so well and without fail for all these years. If anyone would question us, we would say that Bug Out is our pest protection company for life.

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For a year and a half, I used Bug Out for my lawn service (pretty much weed and feed and getting it ready for the different seasons). I called them out to look at the lawn last year and was simply told it would be better by summer. This year, after our hard winter, the grass IS coming back, but there are such large patches of weeds intermixed that it appears that I have just been simpy paying for someone to leave a sign on my door to water within 24 hours. Also, certain areas appear to have never even been touched by any kind of grass feeder or weed surpresser. Don't use this company. Of course it may just be the person that did our neighborhood, but it reflects upon the company on the whole. I have had people and even other services come out and could not even believe that I had any kind of service plan with a lawn service. Stay clear. Seriously. I only hope that they are better with termite control as I cannot get out of that contract with them until the end of the year. \r\n\r\nAfter I made a complaint, the person who came out just made excuses, going as far as implying my sprinkler system was not working in a certain very bad area (without even asking to check it, and it was and is working fine-I checked it again). For the backyard he must have been somewhat dumbfounded at the amount of weeds that his service had not helped supress. He resprayed, left the little note to remind to water and left without saying another word. Don't use this company. There are scores of better ones out there. Ones that do what they are supposed to, ones that you don't have to call back out. Ones that know what they are doing and using good product. Not Bug Out

0
★☆☆☆☆

For a year and a half, I used Bug Out for my lawn service (pretty much weed and feed and getting it ready for the different seasons). I called them out to look at the lawn last year and was simply told it would be better by summer. This year, after our hard winter, the grass IS coming back, but there are such large patches of weeds intermixed that it appears that I have just been simpy paying for someone to leave a sign on my door to water within 24 hours. Also, certain areas appear to have never even been touched by any kind of grass feeder or weed surpresser. Don't use this company. Of course it may just be the person that did our neighborhood, but it reflects upon the company on the whole. I have had people and even other services come out and could not even believe that I had any kind of service plan with a lawn service. Stay clear. Seriously. I only hope that they are better with termite control as I cannot get out of that contract with them until the end of the year. \r\n\r\nAfter I made a complaint, the person who came out just made excuses, going as far as implying my sprinkler system was not working in a certain very bad area (without even asking to check it, and it was and is working fine-I checked it again). For the backyard he must have been somewhat dumbfounded at the amount of weeds that his service had not helped supress. He resprayed, left the little note to remind to water and left without saying another word. Don't use this company. There are scores of better ones out there. Ones that do what they are supposed to, ones that you don't have to call back out. Ones that know what they are doing and using good product. Not Bug Out

Cons: not using better lawn services out there

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Bug Out Service has provided exceptional customer service for my home the last 10 years. They always call to notify me days in advance of their appointment and we have had no problems with termites or other pests. The technician always presents himself in a professional matter and continues to ask if there are any other concerns we may have. We have a termite detection system installed and Bug Out continually monitors and services the system. I have been fortunate to have know the late John Sessions and he was one of the most truthful, honest and caring individuals I have ever met. The company has always embraced the ideals of John Sessions and I trust them to protect my home of termites and other pests.

2
★★★★★

Bug Out Service has provided exceptional customer service for my home the last 10 years. They always call to notify me days in advance of their appointment and we have had no problems with termites or other pests. The technician always presents himself in a professional matter and continues to ask if there are any other concerns we may have. We have a termite detection system installed and Bug Out continually monitors and services the system. I have been fortunate to have know the late John Sessions and he was one of the most truthful, honest and caring individuals I have ever met. The company has always embraced the ideals of John Sessions and I trust them to protect my home of termites and other pests.

Pros: Family backs promise

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Terrible service. I had a problem with Carpenter ants andthe tech they sent out didnt even seem like he knew what he was talking about. He said that spraying around the perimeter will take care of them, 5 minutes later he was back in his truck on the phone and on his way. The ants were still a problem until I found them myself in a old tree stump some 15 feet away from the house and treated them with a product I bought at home depot. If they would train thier techs properly and show them to look around the surrounding area I'm sure he would have found them. POOR POOR service

0
★☆☆☆☆

Terrible service. I had a problem with Carpenter ants andthe tech they sent out didnt even seem like he knew what he was talking about. He said that spraying around the perimeter will take care of them, 5 minutes later he was back in his truck on the phone and on his way. The ants were still a problem until I found them myself in a old tree stump some 15 feet away from the house and treated them with a product I bought at home depot. If they would train thier techs properly and show them to look around the surrounding area I'm sure he would have found them. POOR POOR service

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Terrible lawn and termite service were provided by this company. I tried to cancel the service and there is no cancellation policy. Ended up replacing 1 pallet of sod while using them. Now they are sending me collection notices for $1796.25 - hundreds of dollars over the contract amount. \r\n\r\nI don't trust these guys.\r\n\r\nPlease feel free to contact me.

0
★☆☆☆☆

Terrible lawn and termite service were provided by this company. I tried to cancel the service and there is no cancellation policy. Ended up replacing 1 pallet of sod while using them. Now they are sending me collection notices for $1796.25 - hundreds of dollars over the contract amount. \r\n\r\nI don't trust these guys.\r\n\r\nPlease feel free to contact me.

Cons: ended up replacing lawn, termite traps not monitored accurately

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