All About Foam

★☆☆☆☆
  • 1325 Howard St

    San Francisco, CA 94103

    Map & Directions
  • 415-503-1188

About All About Foam

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I ordered an outdoor foam cushion for an elderly person to use in their shower. There was already a molded seat but it needed to be higher. I called foamorder and was told by their representatives that I needed the outdoor foam so the water would run through it and not hold inside and cause mold. I measured the area needed and asked if the cushion would depress much when a person weighing 280 sat on it - I was told no more than 2 inches so I ordered the cushion to be 2 inches higher than I really needed. The cushion was cut to our exact measurements but when he sat on it - it depressed to about 3 inches from 12. Needless to say we spent $100 for nothing. I called customer service to tell of our problem and they said all they could do was offer a store credit and I asked what good is a store credit when you have nothing we can use. They said they would try to come up with a solution, and after lost phone numbers, no call backs, etc. I called to be told there was nothing they could do. They said I could contact their president so I sent him a letter with all details and heard nothing. I called back and he did not get letter although it was addressed to him; I got his fax number and sent to him and still no reply. I called again and he said he got it and passed on to cs even though I had already told him it had been there and that the only person who could make a different restitution was him. After a few more phone calls I finally find out that even though he understood the situation the owners could do nothing as they could not use the cushion back-well guess what we can't use it either and you have our $100-they would not even meet me half way and return half the money. I would not have ordered this cushion without the advice of their company personnel telling me what to order-they didn't say I'm not sure this will work or anything-otherwise I would not have ordered it if there had been any doubt. So here the elderly gets ripped again-.........

0
★☆☆☆☆

I ordered an outdoor foam cushion for an elderly person to use in their shower. There was already a molded seat but it needed to be higher. I called foamorder and was told by their representatives that I needed the outdoor foam so the water would run through it and not hold inside and cause mold. I measured the area needed and asked if the cushion would depress much when a person weighing 280 sat on it - I was told no more than 2 inches so I ordered the cushion to be 2 inches higher than I really needed. The cushion was cut to our exact measurements but when he sat on it - it depressed to about 3 inches from 12. Needless to say we spent $100 for nothing. I called customer service to tell of our problem and they said all they could do was offer a store credit and I asked what good is a store credit when you have nothing we can use. They said they would try to come up with a solution, and after lost phone numbers, no call backs, etc. I called to be told there was nothing they could do. They said I could contact their president so I sent him a letter with all details and heard nothing. I called back and he did not get letter although it was addressed to him; I got his fax number and sent to him and still no reply. I called again and he said he got it and passed on to cs even though I had already told him it had been there and that the only person who could make a different restitution was him. After a few more phone calls I finally find out that even though he understood the situation the owners could do nothing as they could not use the cushion back-well guess what we can't use it either and you have our $100-they would not even meet me half way and return half the money. I would not have ordered this cushion without the advice of their company personnel telling me what to order-they didn't say I'm not sure this will work or anything-otherwise I would not have ordered it if there had been any doubt. So here the elderly gets ripped again-.........

Pros: made to exact size

Cons: we could not use product - did not do what they said it would do

 

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