MileOne Saturn of York Road

★★☆☆☆
  • 801 York Road

    Towson, MD 21204

    Map & Directions
  • 877-879-4488

About MileOne Saturn of York Road

Categories
  • Auto Dealers
  • Used Car Dealers

Automotive

Automotive
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Don White's Timonium Chrysler Dodge Jeep Ram

10300 York Rd Cockeysville, MD

2.0 4
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To start with the sales rep refused to deal with me and match a price on the same car that I had researched over the internet. However my wife was set on getting that specific car and told the sales rep this. So that was the end of the bargaining.
Then we were told we would have to come back the next day and finalize the deal! We had driven an hour and a half to get there. This was on a Friday, an normal business day. It seems there's one "business manager" for the whole dealership and if he's not there nothing gets done. Very amatuerish for a business.
Not to worry the sales rep said he would "make it worth my while" to return the next day. So we trek down there again on Saturday and all the sales rep is willing to do is to fill the tank on the car we are buying. Something I've always gotten when I have bought a car in the past.
Then the "business manager" tries the hard sell to get us to purchase the extended warranty. First he wants us to pay $1,900, but when we refuse he offers us the same plan for $1,400. Why didn't he offer us that in the first place. We refused of course.
All in all this dealership lived up to the terrible reputation of used car salesmen.

1
★☆☆☆☆

To start with the sales rep refused to deal with me and match a price on the same car that I had researched over the internet. However my wife was set on getting that specific car and told the sales rep this. So that was the end of the bargaining.
Then we were told we would have to come back the next day and finalize the deal! We had driven an hour and a half to get there. This was on a Friday, an normal business day. It seems there's one "business manager" for the whole dealership and if he's not there nothing gets done. Very amatuerish for a business.
Not to worry the sales rep said he would "make it worth my while" to return the next day. So we trek down there again on Saturday and all the sales rep is willing to do is to fill the tank on the car we are buying. Something I've always gotten when I have bought a car in the past.
Then the "business manager" tries the hard sell to get us to purchase the extended warranty. First he wants us to pay $1,900, but when we refuse he offers us the same plan for $1,400. Why didn't he offer us that in the first place. We refused of course.
All in all this dealership lived up to the terrible reputation of used car salesmen.

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After my last visit to service my car posted my experience which was not that good..I was contacted by Mileone service manager who was apologetic about my bad service experience, he took the time to explain about different level of oil changes, and addressed to rotor situation...bottom line offered to remedy the price difference of brake pads, and oil change...new rotors..windshield wipers. Extremely pleased they took the time to track me down to address my concerns. This is the 2nd vehicle we have bought from Saturn of York Rd 1st in 95, 2nd in 2000. I'm very pleased there is a large organization backing the dealership.It is very important to us to purchase our vehicles from a dealership that not only has good price, but good service after the sale. Thank you Ed, Don.

5
★★★★★

After my last visit to service my car posted my experience which was not that good..I was contacted by Mileone service manager who was apologetic about my bad service experience, he took the time to explain about different level of oil changes, and addressed to rotor situation...bottom line offered to remedy the price difference of brake pads, and oil change...new rotors..windshield wipers. Extremely pleased they took the time to track me down to address my concerns. This is the 2nd vehicle we have bought from Saturn of York Rd 1st in 95, 2nd in 2000. I'm very pleased there is a large organization backing the dealership.It is very important to us to purchase our vehicles from a dealership that not only has good price, but good service after the sale. Thank you Ed, Don.

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Me and me wife went in to this dealer with the intention of purchasing new vehicle. After spending hours looking we finally settled on a new 2008 Saturn Vue which we intended to pay for with a certified check in hand from our bank. During the final paperwork process we had a dispute over the amount we were being charged for taxes, title and registration. The salesman who could not answer our questions left and returned with the manager on duty who said his name was Jamal. When asked the same question as the salesman the manager became very upset and disrespectful towards my wife. At that point I told them we were no longer interested in purchasing a vehicle from them because I was not pleases with the managers unprofessional attitude. His reply to me was ??so what you can leave then?. On our way home we stopped at Saturn of Glen Burnie and after telling them what happened we ended up getting the exact same vehicle for a better price and better service.

1
★☆☆☆☆

Me and me wife went in to this dealer with the intention of purchasing new vehicle. After spending hours looking we finally settled on a new 2008 Saturn Vue which we intended to pay for with a certified check in hand from our bank. During the final paperwork process we had a dispute over the amount we were being charged for taxes, title and registration. The salesman who could not answer our questions left and returned with the manager on duty who said his name was Jamal. When asked the same question as the salesman the manager became very upset and disrespectful towards my wife. At that point I told them we were no longer interested in purchasing a vehicle from them because I was not pleases with the managers unprofessional attitude. His reply to me was ??so what you can leave then?. On our way home we stopped at Saturn of Glen Burnie and after telling them what happened we ended up getting the exact same vehicle for a better price and better service.

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I recently visited Mile One Saturn of York Road in search of a vehicle that was posted on the company's website. My family and I walked the entire lot and browsed without any assistance from a salesperson. I called the toll free number listed on the Internet ad as we started to walk back to our car and leave, that is when we were approached by the salesman. I will not mention the name of this individual, but I will say that he looked straight past me and introduced himself to and shook the hand of my fiance' (I was the one intending to make the purchase). This is poor customer service.

1
★☆☆☆☆

I recently visited Mile One Saturn of York Road in search of a vehicle that was posted on the company's website. My family and I walked the entire lot and browsed without any assistance from a salesperson. I called the toll free number listed on the Internet ad as we started to walk back to our car and leave, that is when we were approached by the salesman. I will not mention the name of this individual, but I will say that he looked straight past me and introduced himself to and shook the hand of my fiance' (I was the one intending to make the purchase). This is poor customer service.

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