Appliance Rescue Svc

★★★★☆
  • 4494 30th Street

    San Diego, CA 92116

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although I've had success with them in the past, this time it was a disaster! One little part needed for my stove took over a month to get, and no one from the company EVER bothered to call me. I had to call them each time to find out the status. And each time, I got a different "reason" why the part wasn't in. Last week they promised it to me "no later than Wednesday". This now is the following Tuesday and I am still without the part. I call today, and oh...they have it in! They can be here this afternoon. Well, if it's been in for a week, why no call to me?!? Very poor service. I should say, NO service.

1
★☆☆☆☆

although I've had success with them in the past, this time it was a disaster! One little part needed for my stove took over a month to get, and no one from the company EVER bothered to call me. I had to call them each time to find out the status. And each time, I got a different "reason" why the part wasn't in. Last week they promised it to me "no later than Wednesday". This now is the following Tuesday and I am still without the part. I call today, and oh...they have it in! They can be here this afternoon. Well, if it's been in for a week, why no call to me?!? Very poor service. I should say, NO service.

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This is my second experience with Appliance Rescue. For the same ice maker. First time took 6 weeks to get the part. That repair lasted 6 months.

In December 2010 I called to get the ice maker repaired a second time. Tech came out,

3
★★★★★

This is my second experience with Appliance Rescue. For the same ice maker. First time took 6 weeks to get the part. That repair lasted 6 months.

In December 2010 I called to get the ice maker repaired a second time. Tech came out,

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Terrible Experience. They wanted to charge me 325 dollars for parts and labor to install a 26 dollar evaporator fan motor. It took less than 1 minute for the tech to get to the fan and remove it. I told him for that price I would do it myself. Was not treated very well either. They also would not bill me for the service, they required payment on the spot. Never had to deal with that before. Would not do business with them again.

1
★☆☆☆☆

Terrible Experience. They wanted to charge me 325 dollars for parts and labor to install a 26 dollar evaporator fan motor. It took less than 1 minute for the tech to get to the fan and remove it. I told him for that price I would do it myself. Was not treated very well either. They also would not bill me for the service, they required payment on the spot. Never had to deal with that before. Would not do business with them again.

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We have had the same serviceman several times. He is friendly, polite, diligent and very knowledgeable.

3
★★★★★

We have had the same serviceman several times. He is friendly, polite, diligent and very knowledgeable.

Pros: small time frames and reliable

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Stephan installed an ice maker, and noticed a problem with the plumbing to the water line. Called a plumber and presto magico all fixed and working great.

3
★★★★★

Stephan installed an ice maker, and noticed a problem with the plumbing to the water line. Called a plumber and presto magico all fixed and working great.

Pros: quick

Cons: wasnt my appliance

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I must of had them here for the entire two hours. I made sure to pay two service calls. By the end of the week I had 3 of my appliances repaired that I had neglected for a while. But i was tired of buying ice, going to the laundromat, and making microwavable meals.

2
★★★★★

I must of had them here for the entire two hours. I made sure to pay two service calls. By the end of the week I had 3 of my appliances repaired that I had neglected for a while. But i was tired of buying ice, going to the laundromat, and making microwavable meals.

Pros: there isn't an appliance they don't know

Cons: my regular tech wasn't avail

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I swear I already posted one of these but here it goes. The price is just right at less than $20 for a service call. And the service call is waived with my repair. I get a warranty and a full estimate before work starts. Totally satisfied.

2
★★★★★

I swear I already posted one of these but here it goes. The price is just right at less than $20 for a service call. And the service call is waived with my repair. I get a warranty and a full estimate before work starts. Totally satisfied.

Pros: 2 hour service window

Cons: none so far thankfully

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Got john to come out for a leak in my refrigerator that I couldn't find for the life of me. I have two kids and when my refrigerator isn't working it's a very stressful day. I was surprised that I got an appointment later that day. He practically rebuilt the thing.. but the leak is gone. Its cool that I also have a whole year under warranty if the dang thing come back. Definitely use these people again.

5
★★★★★

Got john to come out for a leak in my refrigerator that I couldn't find for the life of me. I have two kids and when my refrigerator isn't working it's a very stressful day. I was surprised that I got an appointment later that day. He practically rebuilt the thing.. but the leak is gone. Its cool that I also have a whole year under warranty if the dang thing come back. Definitely use these people again.

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Your technician Vlad was terrific and very fair. It seems no repair was necessary. You have a customer for life........................................

5
★★★★★

Your technician Vlad was terrific and very fair. It seems no repair was necessary. You have a customer for life........................................

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There was nothing wrong with the washer machine, he just pulled a hose up a few inches and it worked fine. I appreciated him telling me that. He also fixed the drip in the fridge perfectly.

5
★★★★★

There was nothing wrong with the washer machine, he just pulled a hose up a few inches and it worked fine. I appreciated him telling me that. He also fixed the drip in the fridge perfectly.

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It seems no repair was necessary. Vlad was terrific and very fair. You have a customer for life.

2
★★★★★

It seems no repair was necessary. Vlad was terrific and very fair. You have a customer for life.

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Rios was very professional and he took his time explaining the problem. He made sure that i understood what is causing the problem, and the pros and cons to repairing a 12 year old refrigerator.

5
★★★★★

Rios was very professional and he took his time explaining the problem. He made sure that i understood what is causing the problem, and the pros and cons to repairing a 12 year old refrigerator.

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I thought An did and excellent job both in his work and in his communication with me along the way. I would definitely use your service again. I had tried another service for the same repair and they...................

5
★★★★★

I thought An did and excellent job both in his work and in his communication with me along the way. I would definitely use your service again. I had tried another service for the same repair and they...................

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Bob is a courteous, knowledgeable, professional, and an informative technician. He projects an excellent image for your service. Would recommend to friends and family!

5
★★★★★

Bob is a courteous, knowledgeable, professional, and an informative technician. He projects an excellent image for your service. Would recommend to friends and family!

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My experiance with 800 Appliance/ Appliance Rescue was great. My tech was efficient, knowledgable,and seems to have resolved our problem. Thank you- we'll call again.

5
★★★★★

My experiance with 800 Appliance/ Appliance Rescue was great. My tech was efficient, knowledgable,and seems to have resolved our problem. Thank you- we'll call again.

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He was great!!!!! I would have him back anytime and pass on your phone number to anyone for repairs!! Thanks again...........................................

5
★★★★★

He was great!!!!! I would have him back anytime and pass on your phone number to anyone for repairs!! Thanks again...........................................

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Really speedy service and my washer is running great

2
★★★★★

Really speedy service and my washer is running great

Pros: Fast and Great

Cons: none

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I had a friend who had a very good experience here so I was hoping for the same when my dishwasher crashed. They did eventually get it fixed, but I was given the runaround first. Not bad, not great, IMO.

3
★★★☆☆

I had a friend who had a very good experience here so I was hoping for the same when my dishwasher crashed. They did eventually get it fixed, but I was given the runaround first. Not bad, not great, IMO.

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It has been 4 months since I first called Appliance Rescue to fix my stove, and I'm still here without a working stove. The technician came out and said that my panel was broken. So he ordered one. 3 weeks later it came but it was defective. He ordered another one 4 weeks later it came in the wrong color and he was hoping that I would let him install it! Now its been 5 weeks, no calls, nothing. I called them today to find out what's the problem and they had no answer but "promised" to call. Never using them again!

1
★☆☆☆☆

It has been 4 months since I first called Appliance Rescue to fix my stove, and I'm still here without a working stove. The technician came out and said that my panel was broken. So he ordered one. 3 weeks later it came but it was defective. He ordered another one 4 weeks later it came in the wrong color and he was hoping that I would let him install it! Now its been 5 weeks, no calls, nothing. I called them today to find out what's the problem and they had no answer but "promised" to call. Never using them again!

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Appliance Rescue diagnosed my 4-yr old KitchenAid dishwasher problem as needing a new Pump & Motor Assy (part under warrantee) and wanted to charge $159.00 for labor to replace it. I shopped around and found an honest licensed repair service that would install the Pump & Motor Assy for &89.95 but when he came out, he immediately diagnosed the real problem which took 5 seconds to fix: there was a little gunk in the drain air gap. I called Appliance Rescue to complain and to see if the company wanted to make whole their egregious mistake but they would do nothing. I have placed a formal complaint with the organization that starts with a B to expose this company for what it really is: completely incompetent, no customer service, and possibly much worse. If I had hired them to replace the part, they would have done so and I (nor KitchenAid) would have ever known the real problem and we would both be out hundreds of dollars while Appliance Rescue profits.

0
★☆☆☆☆

Appliance Rescue diagnosed my 4-yr old KitchenAid dishwasher problem as needing a new Pump & Motor Assy (part under warrantee) and wanted to charge $159.00 for labor to replace it. I shopped around and found an honest licensed repair service that would install the Pump & Motor Assy for &89.95 but when he came out, he immediately diagnosed the real problem which took 5 seconds to fix: there was a little gunk in the drain air gap. I called Appliance Rescue to complain and to see if the company wanted to make whole their egregious mistake but they would do nothing. I have placed a formal complaint with the organization that starts with a B to expose this company for what it really is: completely incompetent, no customer service, and possibly much worse. If I had hired them to replace the part, they would have done so and I (nor KitchenAid) would have ever known the real problem and we would both be out hundreds of dollars while Appliance Rescue profits.

Pros: They have an 800 number?

Cons: Completely Incompetent and no customer service.

Message from Appliance Rescue Svc

100% Satisfaction Guaranteed or you don't pay a cent! Factory authorized, Factory Trained technicians for Kitchenaid, Maytag, Jennair, Whirlpool, LG, Haier, Estate, Samsung, General Electric, Hotpoint and MORE..

More about Appliance Rescue Svc

All major brands of: Washer, Dryer, Refrigerator, Stove, Oven, Microwave, Compactor, Dishwasher, Garbage Disposers

 

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