Summers, S Jeffery - State Farm Insurance Agent

I just moved my car insurance to Jeff Summers office. The rates were GREAT! The car insurance guy there, Ian was very professional. Not only did he go over my coverages, he actually helped me save money on my insurance . My premium went down dramatically over what I had at another company. I also bought renters insurance - also affordable. In all, it was a really good experience. Thanks guys.

Pros: Great Rates! Friendly service. Big company - guess that's good.
Cons: Wish I had checked sooner.

Hello. I'm the agent Jeff Summers and I wanted to respond personally to the negative comments on the sight. Unfortunately the notes have been intiated by ONE person who was once with our group. This person has left numerous "negative" comments that are as unfair as they are inaccurate. The messages are typically left in "pairs" on or near the same date. The messages suggest that we don't take care of our clients or that my team is rude or pushy. They also suggest that clients get a better rate with another State Farm agent. These statements aren't true and they are not fair to my team, our present clients or our potential clients.

We have a team of some of the most knowledgeable friendly people around. We have great rates and more than anything, we care about our insureds. Because of this, we are the fastest growing State Farm Agency in Davidson County in 2008. That doesn't happen because we've mistreated clients or aren't available. We care.

I have been comiitted to State Farm clients for more than 18 years. We live and work in our area and enjoy a reputation as a good place to do business. There are 3 licensed agents here to care for your needs. Often time, a member of my team will handle general questions, claims or changes, however, I am entirely available to my clients. While we can't always please everyone, we are honest and we work with our clients to make sure they are getting the most from their insurance. We make recomendations based on a clients individual needs. In the end the customer decides what's best.

It is possible that this angry person will leave other messages that are negative. That's fine. It's also entirely possible that some people will have legitamite complaints. We hope not. The genuine complaints are handled at the office and we make every effort possible to take care of those, just as we take care of our good clients every day.
GIVE US A CHANCE. YOU'LL SEE.

My best,
Jeff Summers

I just called to get an auto quote, and I just didn't feel right about it. The sales person I spoke with wasn't very knowledgeable about their insurance. I was told that I would get a call back with answers to my questions, but I never heard from them. I just looked elsewhere for my insurance. I wonder if others have had a similar experience. I can't say that I'd recommend this place to anyone. I was never introduced to the agent as he wasn't there when I called. I just got one of those creepy feelings like they really didn't care about me... just my money.

Oh, the sales person did try to sell me on some kind of apartment insurance while I was on the phone, but I kept telling her I just wanted car insurance.

Pros: Good location, and it is close to my office. However, there is another agency 2 minutes down the road on West End.
Cons: lack of knowledge by the staff and no agent contact

We recently transferred to Nashville with my work. I went by the office and met the entire team during our appointment w/ Jeff. Our last agent in Denver was fantastic, however, I didn't feel as "at home" as I felt when I entered the local Nashville agency and met Jeff and his group. Thanks so much for making our transition a positive one. It seem like I now have a group of people who are genuinely concerned with taking care of our insurance.

Pros: Friendly - Easy

Great folks. Made everything easy during our auto claim. Picked us up at the accident scene - which was more than I expected. We do most everything by phone with the office - which is the easiest thing for us, always a spot-on experience. Didn't seem like the typical insurance guy.

Pros: Easy, Friendly, Can do business by phone or in person. Experienced
Cons: Wish they could insure my house in another state - too bad.