Sugarland

★★★★★
  • 140 E. Franklin St

    Chapel Hill, NC 27514

    Map & Directions
  • 919-929-2100

About Sugarland

Hours
Sat: 9am-12am, Sun: 9am-10pm, Mon-Thu: 10am-10pm, Fri: 10am-12am

Food

Food
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What a wonderful place to get all of your donuts for the office, they have so many great donuts to choose from and they have dozens of new stuff in here too.

3
★★★★★

What a wonderful place to get all of your donuts for the office, they have so many great donuts to choose from and they have dozens of new stuff in here too.

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The frozen martinis have gelato in them. Many different kinds including chocolate, margarita, pomegranate and more

3
★★★★★

The frozen martinis have gelato in them. Many different kinds including chocolate, margarita, pomegranate and more

.

I wanted a cake that sparkled and Sugarland exceeded my expectations. The cake was covered in edible glitter and sparkled from across the room. It was gorgeous! Thanks so much!

3
★★★★★

I wanted a cake that sparkled and Sugarland exceeded my expectations. The cake was covered in edible glitter and sparkled from across the room. It was gorgeous! Thanks so much!

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Wonderful experience. When I made my order the person was quick and helpful. Picking up was the same. The product was great.

3
★★★★★

Wonderful experience. When I made my order the person was quick and helpful. Picking up was the same. The product was great.

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My husband and I stopped into Sugarland in Chapel Hill yesterday to grab the same red velvet cupcake we enjoyed the day we got engaged on the lawn of UNC. . .not surprisingly, we also took home a sea salt caramel cupcake. . . little did I

3
★★★★★

My husband and I stopped into Sugarland in Chapel Hill yesterday to grab the same red velvet cupcake we enjoyed the day we got engaged on the lawn of UNC. . .not surprisingly, we also took home a sea salt caramel cupcake. . . little did I

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thanks for the DELISH boston creme pie cupcake today!!!! So glad I voted :)

3
★★★★★

thanks for the DELISH boston creme pie cupcake today!!!! So glad I voted :)

.

What a wonderful sweets treat oasis on Franklin. The gelato is hands down fantastic Between my wife and daughter we split a Pink Grapefruit and a Strawberry. They were creamy and fulfilling. Almost too fulfilling. You would think the

3
★★★★★

What a wonderful sweets treat oasis on Franklin. The gelato is hands down fantastic Between my wife and daughter we split a Pink Grapefruit and a Strawberry. They were creamy and fulfilling. Almost too fulfilling. You would think the

.

I was very happy and excited to have found a place that "knew what they were doing" I purchased three cakes from them and in all three I was disappointed. My third and last cake order left me very unhappy this past November. After going

3
★★★★★

I was very happy and excited to have found a place that "knew what they were doing" I purchased three cakes from them and in all three I was disappointed. My third and last cake order left me very unhappy this past November. After going

.

I ordered 4 dozen cupcakesfor my daughter's 21st birthday. The sorority loved them.

3
★★★★★

I ordered 4 dozen cupcakesfor my daughter's 21st birthday. The sorority loved them.

.

Again Thank You for all that you did..

3
★★★★★

Again Thank You for all that you did..

.

Your staff was very nice to work with.

3
★★★★★

Your staff was very nice to work with.

.

This is not the first time I have ordered a cake from Sugarland and I have always been treated with fantastic service and fantasic cakes.

3
★★★★★

This is not the first time I have ordered a cake from Sugarland and I have always been treated with fantastic service and fantasic cakes.

.

The overall experience was great. I'm not a big fan of Red Velvet cake normally but this was one of the best I have ever had.

3
★★★★★

The overall experience was great. I'm not a big fan of Red Velvet cake normally but this was one of the best I have ever had.

.

Thanks for great cake and beautiful work

3
★★★★★

Thanks for great cake and beautiful work

.

I have never met a meaner restaurant owner in my entire life. I am not able to comment on the quality of the food as I was so turned off by the attitude of the owner who was behind the counter that my wife and I walked out. Maybe this

3
★★★★★

I have never met a meaner restaurant owner in my entire life. I am not able to comment on the quality of the food as I was so turned off by the attitude of the owner who was behind the counter that my wife and I walked out. Maybe this

.

I highly valued the service and fantastic use of ingredients.

3
★★★★★

I highly valued the service and fantastic use of ingredients.

.

always fun and always a great treat

3
★★★★★

always fun and always a great treat

.

My fiancee and I thoroughly enjoyed Sugarland for their service, friendliness, and knowledge of cakes. They are very flexible about working with clients and try to make sure every client is happy. We surely are!

3
★★★★★

My fiancee and I thoroughly enjoyed Sugarland for their service, friendliness, and knowledge of cakes. They are very flexible about working with clients and try to make sure every client is happy. We surely are!

.

Just wanted to send a quick thank you to you and your staff for the wonderful Lemur grooms cake you created for us last weekend. Our son and his bride were thrilled with it, and our guests really enjoyed the wonderful flavor

3
★★★★★

Just wanted to send a quick thank you to you and your staff for the wonderful Lemur grooms cake you created for us last weekend. Our son and his bride were thrilled with it, and our guests really enjoyed the wonderful flavor

.

Thank you so much for the beautiful cake, you guys did an amazing job! It was drop dead gorgeous & delicious. I need lessons on cake cutting though I learned ha! Thank you for all your help!

3
★★★★★

Thank you so much for the beautiful cake, you guys did an amazing job! It was drop dead gorgeous & delicious. I need lessons on cake cutting though I learned ha! Thank you for all your help!

.

We had a great launch party Tuesday evening! And the UFO cake was the hit of the party! Thank you so much!

3
★★★★★

We had a great launch party Tuesday evening! And the UFO cake was the hit of the party! Thank you so much!

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Nick Richardson is awesome. He helped me every step of the way with my son's Congratulatory cake as Governor of Granville Towers. The kids loved the cake, alittle "dry" was heard but awesome was also heard. Thank you and I will definitely

3
★★★★★

Nick Richardson is awesome. He helped me every step of the way with my son's Congratulatory cake as Governor of Granville Towers. The kids loved the cake, alittle "dry" was heard but awesome was also heard. Thank you and I will definitely

.

He was helpful with the design of the cake. My daughter loved it . She sent a picture, so do I !

3
★★★★★

He was helpful with the design of the cake. My daughter loved it . She sent a picture, so do I !

.

cake was wonderful, was able to change delivery time slightly in order for someone else to pick it up. Doc and Katrina are very accomodating

3
★★★★★

cake was wonderful, was able to change delivery time slightly in order for someone else to pick it up. Doc and Katrina are very accomodating

.

The order was perfect! Thanks!

3
★★★★★

The order was perfect! Thanks!

.

The gelato was wonderful, and easy to arrange for our event. It was the perfect sweet touch for our rehearsal dinner, thank you so much!

3
★★★★★

The gelato was wonderful, and easy to arrange for our event. It was the perfect sweet touch for our rehearsal dinner, thank you so much!

.

The two birthday cakes we ordered for a 150th birthday party [in that my 90 year old mother + my 60 year old husband = 150 years] were WONDERFUL!! They were beautifully decorated and very delicious. Thank you for helping to make the

3
★★★★★

The two birthday cakes we ordered for a 150th birthday party [in that my 90 year old mother + my 60 year old husband = 150 years] were WONDERFUL!! They were beautifully decorated and very delicious. Thank you for helping to make the

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The Spumoni and Casey's cake cupcakes are absolutely wonderful!

3
★★★★★

The Spumoni and Casey's cake cupcakes are absolutely wonderful!

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Outstanding. You were the only bakery who understood what I wanted. My requests were fulfilled to a "t". Excellent, excellent, excellent!

3
★★★★★

Outstanding. You were the only bakery who understood what I wanted. My requests were fulfilled to a "t". Excellent, excellent, excellent!

.

Quick, efficient and customer centered!

3
★★★★★

Quick, efficient and customer centered!

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I appreciated the time Katrina took in working with my daughter to decide on her cake choices. She loved the cake - it was beautiful!

3
★★★★★

I appreciated the time Katrina took in working with my daughter to decide on her cake choices. She loved the cake - it was beautiful!

.

Nick was great in helping with my order. His response time was great & sent an email to confirm. I made a slight change in the order; he was accommodating. Also, your staff behind the counter were friendly/helpful. I happened to walk in

3
★★★★★

Nick was great in helping with my order. His response time was great & sent an email to confirm. I made a slight change in the order; he was accommodating. Also, your staff behind the counter were friendly/helpful. I happened to walk in

.

Everything was fantastic. I was so happy that my beautiful and tasty cake was at my wedding! Thank you so much!

2
★★★★★

Everything was fantastic. I was so happy that my beautiful and tasty cake was at my wedding! Thank you so much!

.

Your responsiveness to our situation with a bride made her day so much more special than we could have done alone.

2
★★★★★

Your responsiveness to our situation with a bride made her day so much more special than we could have done alone.

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Person who took order was very friendly and knowledgeable about products. Cake was delicious.

2
★★★★★

Person who took order was very friendly and knowledgeable about products. Cake was delicious.

.

Our experience with you all was just brilliant. The cake was just perfect and we so appreciated the time you spent with us explaining all the different options. The cake was so lovely and looked and tasted wonderful. Thank you so much!

2
★★★★★

Our experience with you all was just brilliant. The cake was just perfect and we so appreciated the time you spent with us explaining all the different options. The cake was so lovely and looked and tasted wonderful. Thank you so much!

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Cake very delicious and creative.

2
★★★★★

Cake very delicious and creative.

.

Super helpful staff.

2
★★★★★

Super helpful staff.

.

I first went with 3 other women--we all LOVED everything. For those of you wondering, we had a keylime tart, creme brulee, some kind of insanely rich chocolate cake and 2 varieties of cupcake: the aforementioned heavenly toasted coconut and the Wimbeldon. We left very happy.
I went back with my husband who tried a different variety of cupcake and deemed it "pretty good"...they did not have the toasted coconut that day :(
Since then we have special ordered the toasted coconut cupcakes a few more times to share with friends and they always drawn raves. Do I sound obsessed?? I really don't even like coconut that much...they are just that good!!
It is very pricey and the customer service is not great--but we are from NYC so we've learned to sometimes live with bad service for the things we really love. :)
I always run into the same two young counter girls and they seem kind of clueless and bored with the customers. I have not yet met the dreaded Katrina...lol.

1
★★★☆☆

I first went with 3 other women--we all LOVED everything. For those of you wondering, we had a keylime tart, creme brulee, some kind of insanely rich chocolate cake and 2 varieties of cupcake: the aforementioned heavenly toasted coconut and the Wimbeldon. We left very happy.
I went back with my husband who tried a different variety of cupcake and deemed it "pretty good"...they did not have the toasted coconut that day :(
Since then we have special ordered the toasted coconut cupcakes a few more times to share with friends and they always drawn raves. Do I sound obsessed?? I really don't even like coconut that much...they are just that good!!
It is very pricey and the customer service is not great--but we are from NYC so we've learned to sometimes live with bad service for the things we really love. :)
I always run into the same two young counter girls and they seem kind of clueless and bored with the customers. I have not yet met the dreaded Katrina...lol.

.

Trying to find a spice cake here in the south is almost impossible. No people, it's not the same as carrot cake. So when my birthday rolled around, I gave my husband the almost impossible task of finding my favorite cake - yep, spice.

He finally got a yes they do make it at Sugarland, which was recommended by someone he knew. He ordered the cake, and I must say, it looked fab.

Then I cut into it. First thing wrong was that it had lemon filling! Really? That is so wrong on so many counts in the world of Spice Cakes.

Scraping the lemon out of my piece, I tried the cake. The frosting was absolutely delicious. The cake - moist, but so bland it could have been pulped cardboard for all I knew. Spice cake is distinctively spicy - never bland. I was so disappointed that I didn't want to try that bakery again. It was expensive and they do not know how to make spice cake.

Motto: Don't say you can do it if you can't.

1
★★☆☆☆

Trying to find a spice cake here in the south is almost impossible. No people, it's not the same as carrot cake. So when my birthday rolled around, I gave my husband the almost impossible task of finding my favorite cake - yep, spice.

He finally got a yes they do make it at Sugarland, which was recommended by someone he knew. He ordered the cake, and I must say, it looked fab.

Then I cut into it. First thing wrong was that it had lemon filling! Really? That is so wrong on so many counts in the world of Spice Cakes.

Scraping the lemon out of my piece, I tried the cake. The frosting was absolutely delicious. The cake - moist, but so bland it could have been pulped cardboard for all I knew. Spice cake is distinctively spicy - never bland. I was so disappointed that I didn't want to try that bakery again. It was expensive and they do not know how to make spice cake.

Motto: Don't say you can do it if you can't.

Pros: great frosting, large cake

Cons: LEMON FILLING, bland cake, expensive

.

My son and his new wife ordered their wedding cake from Sugarland. Everybody says it was the best cake they ever had. The grooms cake was the carrot cake, which is every bit as good as they advertise. I can absolutely believe it won the state fair 4 times. They executed the designs beautifully and the whole process was as easy as pie. It was my favorite part of the wedding planning!

5
★★★★★

My son and his new wife ordered their wedding cake from Sugarland. Everybody says it was the best cake they ever had. The grooms cake was the carrot cake, which is every bit as good as they advertise. I can absolutely believe it won the state fair 4 times. They executed the designs beautifully and the whole process was as easy as pie. It was my favorite part of the wedding planning!

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.

My son and his new wife ordered their wedding cake from Sugarland. Everybody says it was the best cake they ever had. The grooms cake was the carrot cake, which is every bit as good as they advertise. I can absolutely believe it won the state fair 4 times. They executed the designs beautifully and the whole process was as easy as pie. It was my favorite part of the wedding planning!

2
★★★★★

My son and his new wife ordered their wedding cake from Sugarland. Everybody says it was the best cake they ever had. The grooms cake was the carrot cake, which is every bit as good as they advertise. I can absolutely believe it won the state fair 4 times. They executed the designs beautifully and the whole process was as easy as pie. It was my favorite part of the wedding planning!

Pros: Delicious Cake

Cons: There are none here in Chicago

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Overrated is the word that comes to mind. Oh, and rude. The staff is super rude, almost as if they believe they're doing you a favor by letting you pay too much for mediocre treats.

It's overpriced, by about twice as much as it should be. The cupcakes taste like $2 cupcakes not $4 and the gelato is nothing to write home about. Oh, and the coffee was also bad.

All in all they have nice window displays and cute coffee cups.

0
★☆☆☆☆

Overrated is the word that comes to mind. Oh, and rude. The staff is super rude, almost as if they believe they're doing you a favor by letting you pay too much for mediocre treats.

It's overpriced, by about twice as much as it should be. The cupcakes taste like $2 cupcakes not $4 and the gelato is nothing to write home about. Oh, and the coffee was also bad.

All in all they have nice window displays and cute coffee cups.

Pros: Nice decor

Cons: SERVICE! Oh, and the food.

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horrible owner woman, the man is a delight because he doesnt talk. she yells in front of customers, etc. bad pastries and dirty kitchen!

0
★☆☆☆☆

horrible owner woman, the man is a delight because he doesnt talk. she yells in front of customers, etc. bad pastries and dirty kitchen!

Pros: NOTHING

Cons: EVERYTHING

.

I have always been a dessert hound, and I finally found a place that is as good as my Mom in turning out desserts to satisfy my sweet tooth cravings ( even she said so after I brought the parental units there). My favorite is the chocolate Mousse Cake, but I haven't had a bad dessert there yet. The cheese cake is super, eclairs are delicious, their cannoli are the best I've ever had ( they are filled with a chocolate riggotta with Amerana cherrie pieces & tiny chocolate chips - amazing taste. )

They have a huge case of hand crafted gelato made there at the store. Don't miss the Donatella, a mix of chocolate and hazelnut paste ! I like bringing dates there, because we can get sweets and alcohol at the same time. They make killer frozen cocktails with the gelato, so you can have a drink where it is quiet and classy, and they have a wide variety of the fruit beers that most girls like.

2
★★★★★

I have always been a dessert hound, and I finally found a place that is as good as my Mom in turning out desserts to satisfy my sweet tooth cravings ( even she said so after I brought the parental units there). My favorite is the chocolate Mousse Cake, but I haven't had a bad dessert there yet. The cheese cake is super, eclairs are delicious, their cannoli are the best I've ever had ( they are filled with a chocolate riggotta with Amerana cherrie pieces & tiny chocolate chips - amazing taste. )

They have a huge case of hand crafted gelato made there at the store. Don't miss the Donatella, a mix of chocolate and hazelnut paste ! I like bringing dates there, because we can get sweets and alcohol at the same time. They make killer frozen cocktails with the gelato, so you can have a drink where it is quiet and classy, and they have a wide variety of the fruit beers that most girls like.

Pros: Great Desserts, Nice Place To Bring a Date

Cons: Haven't Found Any Yet

.

My friend who is a UNC graduate just introduced me to this place when I visited her this week. Sugarland is a unique dessert cafe, that features a full bakery, a gelatoria, in a meticulously restored 100 year old building.

We shared several of the desserts, including a slice of a sinfully rich, but not overly sweet toffee mousse cake, covered with salty macadamia nuts and English toffee pieces with the name of Lumpy Bumpy Cake. My friend had the key lime tart, which also was to die for. We brought bake an assortment of cupcakes for the guys who had stayed at home watching football while we wandered Franklin St, and they wolfed them down, with special raves for the pumpkin chocolate chip ones, a moist pumpkin laced spice cake, filled with tiny, tiny chocolate chips, and covered with the best cream cheese icing I have ever had.

It was so good that we went back the next day, and Donnie and I had the Gelato, and it was as good as anything I had had in my two trips to Italy when I was in school. The blood orange gelato is amazing, so complex and intense a taste in a creamy orange gelato.

We are just over in Raleigh, and I can tell you that we will be back again the next time we are in the neigborhood.

2
★★★★★

My friend who is a UNC graduate just introduced me to this place when I visited her this week. Sugarland is a unique dessert cafe, that features a full bakery, a gelatoria, in a meticulously restored 100 year old building.

We shared several of the desserts, including a slice of a sinfully rich, but not overly sweet toffee mousse cake, covered with salty macadamia nuts and English toffee pieces with the name of Lumpy Bumpy Cake. My friend had the key lime tart, which also was to die for. We brought bake an assortment of cupcakes for the guys who had stayed at home watching football while we wandered Franklin St, and they wolfed them down, with special raves for the pumpkin chocolate chip ones, a moist pumpkin laced spice cake, filled with tiny, tiny chocolate chips, and covered with the best cream cheese icing I have ever had.

It was so good that we went back the next day, and Donnie and I had the Gelato, and it was as good as anything I had had in my two trips to Italy when I was in school. The blood orange gelato is amazing, so complex and intense a taste in a creamy orange gelato.

We are just over in Raleigh, and I can tell you that we will be back again the next time we are in the neigborhood.

Pros: Outstanding Bakery & Gelatoria

Cons: None

.

When I first went to Sugarland for the cake tasting, I was blown away by the taste and made an all too quick decision to put down a deposit. Unfortunately, the taste was the only positive part of the overall experience.

For those Bride's and Groom's that are looking for a wedding cake- let me just give you a few words of warning, hopefully before you put down a deposit. First off, Sugarland originally told us that they could make any cake for their base price, unless it had "extravagant" designs or decoration. According to the owner, 99% of their cakes are not charged any additional fees for decoration. 5 days before the wedding, I was informed that any sugar flower I may want to have would be $30 a piece extra, any fondant bow would be $35 a piece. In addition to that, basically any design I wanted would have to be done with a full covering of fondant (which I had said from the beginning I did not want because of the taste/texture) and would be an addition $1 per slice. When I received a final invoice (via email, having already charged my card), I was charged for an additional 16 slices... I needed servings for 120 and was charged for 136 people- supposedly it was the only amount that would make the cake look right.

Beyond the pricing, there are many other cons about sugarland. The reviews about the owner are unfortunately quite true- she is moody and generally lacks people skills. However, I think the reason for most of problems with pricing was due to the fact that she quoted us with certain pricing options, but we were ultimately charged by the catering manager (who is generally sweet, but uninformed), and communication was not high on the list.

Lastly, and this may just be petty, but my mother in law had her feelings somewhat hurt when she returned the cake stand the day after the wedding and the owner could not be bothered to talk to her and see how the event went.

On a positive note, we have been told the cake was quite tasty. My husband and I didn't really get to eat any, except for a bite of icing =(. Too bad.

1
★★☆☆☆

When I first went to Sugarland for the cake tasting, I was blown away by the taste and made an all too quick decision to put down a deposit. Unfortunately, the taste was the only positive part of the overall experience.

For those Bride's and Groom's that are looking for a wedding cake- let me just give you a few words of warning, hopefully before you put down a deposit. First off, Sugarland originally told us that they could make any cake for their base price, unless it had "extravagant" designs or decoration. According to the owner, 99% of their cakes are not charged any additional fees for decoration. 5 days before the wedding, I was informed that any sugar flower I may want to have would be $30 a piece extra, any fondant bow would be $35 a piece. In addition to that, basically any design I wanted would have to be done with a full covering of fondant (which I had said from the beginning I did not want because of the taste/texture) and would be an addition $1 per slice. When I received a final invoice (via email, having already charged my card), I was charged for an additional 16 slices... I needed servings for 120 and was charged for 136 people- supposedly it was the only amount that would make the cake look right.

Beyond the pricing, there are many other cons about sugarland. The reviews about the owner are unfortunately quite true- she is moody and generally lacks people skills. However, I think the reason for most of problems with pricing was due to the fact that she quoted us with certain pricing options, but we were ultimately charged by the catering manager (who is generally sweet, but uninformed), and communication was not high on the list.

Lastly, and this may just be petty, but my mother in law had her feelings somewhat hurt when she returned the cake stand the day after the wedding and the owner could not be bothered to talk to her and see how the event went.

On a positive note, we have been told the cake was quite tasty. My husband and I didn't really get to eat any, except for a bite of icing =(. Too bad.

Pros: Taste

Cons: Service, Not up front about pricing...

.

What a great place, everything is delicious, beautifully prepared, and the service was superb. Be sure to try the gelato, it was the best i have had since I was in Italy

2
★★★★★

What a great place, everything is delicious, beautifully prepared, and the service was superb. Be sure to try the gelato, it was the best i have had since I was in Italy

.

I visited Sugarland on half-price cupcake day to purchase 10 cupcakes for a coworkers birthday. At the register, I was told that only the first four would be half off. Their sign does not indicate a limit, and I was pretty much stuck buying them or leaving empty handed. Each time I've visited Sugarland, I've felt slightly ripped off, but this one takes the cake. Never again.

1
★★☆☆☆

I visited Sugarland on half-price cupcake day to purchase 10 cupcakes for a coworkers birthday. At the register, I was told that only the first four would be half off. Their sign does not indicate a limit, and I was pretty much stuck buying them or leaving empty handed. Each time I've visited Sugarland, I've felt slightly ripped off, but this one takes the cake. Never again.

Pros: location

Cons: price, service

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The baked goods certainly live up to the name...(overly) sugary without much substance. The gelato is OK, nothing to write home about.

But the service! Oh, the service! The service is AWFUL!! Never going here again.

0
★☆☆☆☆

The baked goods certainly live up to the name...(overly) sugary without much substance. The gelato is OK, nothing to write home about.

But the service! Oh, the service! The service is AWFUL!! Never going here again.

Pros: gelato

Cons: Low quality, high price, terrible service

Editorial from

Delightful bakery and dessert cafe in Chapel Hill serves up fresh cookies, croissants, soups, salads and more during the day and cocktails and creme brulee in the evening.

 

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