Rokkaku Restaurant

★★★☆☆

About Rokkaku Restaurant

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  • Japanese Restaurants

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Food
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3.0 2
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We've been a frequent patron of Rokkaku, visiting probably more than a couple of times a month.The food is GREAT, but as a previous reviewer had stated, the bill will burn a whole in your wallet / purse.It was to our surprise that on our visit tonight, the service was appalling! Beyond words . . . . Here's what happened.We made reservations for 6:00pm for my wife, young daughter and myself.We arrived at approximately 6:05pm and was given their usual drinks menu - which consists mostly of wines and sakes. Wife doesn't drink, and obviously daughter shouldn't be touching that stuff. I can't because I would be driving and with the recent DUI busts, why take the chance. Anyhow, asked for the dinner menu and promptly placed our order - Pork Nabe (for the young one), Foie Gras Sushi, Butterfish and Kurobuto Pork Loin. Requested that the Nabe be served as soon as possible because daughter was hungry.So far, nothing out of the ordinary, right?Time starts ticking away and still no food. 6:30pm came and gone. Waitress comes over and says that the Nabe would be another 5 minutes. No problem . . . we can wait 5 minutes.6:45pm comes and goes and still no food. Finally, at 6:50pm, the butterfish comes out. Asks the waitress why it's taking so long . . . Standard response - "Sorry for taking so long but it should be here shortly." Ask to speak with a manager to see what's going on. Was told that there is no manager. Asked who would be in charge. Was told the Chef is in charge. Asked that we speak with him. Asks how long more for the Nabe. Was told that it would be another 5 minutes. Hmm . . . . 6:50pm, the Pork Loin makes and appearance. 6:55pm, the Foie Gras sushi. Ask waitress again where is the Chef. She said that the Chef has been told. Ask about the Nabe again. Was told that it takes a while to cook but it would be here in 5 minutes.Now, those 5 minutes must be stuck in a time warp or something coz' at this point, it has taken over 45 minutes since we placed the order and still no Nabe.Finally, the Nabe is served at 7:15pm! One whole hour to prepare what essentially is soup! Now throughout this time, we were so annoyed that my wife and I did not touch the food. We had to feed our daughter coz' she was HUNGRY. Ask to speak with the Chef again. At this point, it appears that the Chef doesn't care, couldn't be bothered, or didn't have the guts.Essentially had to tell the waitresses (3 of them were working) that if the Chef wasn't going to come and speak with us in 5 minutes, we're leaving without paying.A two-bit line cook comes out in the Chef's stead. Asked him if he was the Chef, and he said NO but he could answer any of our questions. Asking him where's the Chef. Said that the Chef was too busy to come out. Asked him why does it take that long to get food out, 45 minutes for sushi, 1 hour for Nabe. Response: shorthanded. Told him that it was absurd to take this long. Even top chefs don't make customers wait over an hour for their food. Cook says that we are disrespecting his Chef and gets all testy and raises his voice and becomes aggressive. Keep in mind that I have a young daughter right at the table, within 3 feet of him.Told him that they were disrespecting us as customers by having us wait that long. Gets more aggressive and says "You need to get out." My response "No problem." So at 7:30pm, we were THROWN OUT of the restaurant. Then, as we were waiting at the front of the restaurant, Cook barges out the service entrance, looking like he wants to scrap. Again, my wife was carrying our young daughter. At 7:45pm, my wife took our daughter to McDonalds as daughter still had not eaten much and said that she was really hungry.A word to the wise. If you want to go to Rokkaku, think twice. McDonald's was a much more pleasant experience at a fraction of the price!

1
★☆☆☆☆

We've been a frequent patron of Rokkaku, visiting probably more than a couple of times a month.The food is GREAT, but as a previous reviewer had stated, the bill will burn a whole in your wallet / purse.It was to our surprise that on our visit tonight, the service was appalling! Beyond words . . . . Here's what happened.We made reservations for 6:00pm for my wife, young daughter and myself.We arrived at approximately 6:05pm and was given their usual drinks menu - which consists mostly of wines and sakes. Wife doesn't drink, and obviously daughter shouldn't be touching that stuff. I can't because I would be driving and with the recent DUI busts, why take the chance. Anyhow, asked for the dinner menu and promptly placed our order - Pork Nabe (for the young one), Foie Gras Sushi, Butterfish and Kurobuto Pork Loin. Requested that the Nabe be served as soon as possible because daughter was hungry.So far, nothing out of the ordinary, right?Time starts ticking away and still no food. 6:30pm came and gone. Waitress comes over and says that the Nabe would be another 5 minutes. No problem . . . we can wait 5 minutes.6:45pm comes and goes and still no food. Finally, at 6:50pm, the butterfish comes out. Asks the waitress why it's taking so long . . . Standard response - "Sorry for taking so long but it should be here shortly." Ask to speak with a manager to see what's going on. Was told that there is no manager. Asked who would be in charge. Was told the Chef is in charge. Asked that we speak with him. Asks how long more for the Nabe. Was told that it would be another 5 minutes. Hmm . . . . 6:50pm, the Pork Loin makes and appearance. 6:55pm, the Foie Gras sushi. Ask waitress again where is the Chef. She said that the Chef has been told. Ask about the Nabe again. Was told that it takes a while to cook but it would be here in 5 minutes.Now, those 5 minutes must be stuck in a time warp or something coz' at this point, it has taken over 45 minutes since we placed the order and still no Nabe.Finally, the Nabe is served at 7:15pm! One whole hour to prepare what essentially is soup! Now throughout this time, we were so annoyed that my wife and I did not touch the food. We had to feed our daughter coz' she was HUNGRY. Ask to speak with the Chef again. At this point, it appears that the Chef doesn't care, couldn't be bothered, or didn't have the guts.Essentially had to tell the waitresses (3 of them were working) that if the Chef wasn't going to come and speak with us in 5 minutes, we're leaving without paying.A two-bit line cook comes out in the Chef's stead. Asked him if he was the Chef, and he said NO but he could answer any of our questions. Asking him where's the Chef. Said that the Chef was too busy to come out. Asked him why does it take that long to get food out, 45 minutes for sushi, 1 hour for Nabe. Response: shorthanded. Told him that it was absurd to take this long. Even top chefs don't make customers wait over an hour for their food. Cook says that we are disrespecting his Chef and gets all testy and raises his voice and becomes aggressive. Keep in mind that I have a young daughter right at the table, within 3 feet of him.Told him that they were disrespecting us as customers by having us wait that long. Gets more aggressive and says "You need to get out." My response "No problem." So at 7:30pm, we were THROWN OUT of the restaurant. Then, as we were waiting at the front of the restaurant, Cook barges out the service entrance, looking like he wants to scrap. Again, my wife was carrying our young daughter. At 7:45pm, my wife took our daughter to McDonalds as daughter still had not eaten much and said that she was really hungry.A word to the wise. If you want to go to Rokkaku, think twice. McDonald's was a much more pleasant experience at a fraction of the price!

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I know that's not a great title, because I'm not here to give a negative review. However -- as there must be a "however" in most situations -- you need to be prepared for a pricier menu. It's not your typical Gyotaku, more along the lines of finer dining. The decor is very nice and modern but unassuming and doesn't make you feel like you're in a stuffy place. The staff is very cordial and proper, most likely because it caters to the Japanese business people, or even Japanese people in general. When I first tried to eat there they were maxed out but now, about a year later, we walk in and get seated right away. No doubt, most of the time it gets filled up pretty soon after we walk in. We've been there more than a few times so they've stopped asking us if we have reservations (finally!) which is nice, because it shows they've let down their professional stature a bit and warmed up to us as regulars.

Anyhow, the food there is CRAZY!! I remember our (2 ppl) first bill came out to about $160 before tip (with some thirst-quenching beer of course!) and I was taken aback for a second that the bill was so high for the amount we'd eaten, but we were really hungry and it was that good. Mind you that we tend to eat more than the normal person, and also that these kinds of servings are meant for savoring, not devouring. So I've tried to eat slower there, but everything just so good!

Their rokkaku salad is excellent. I don't like mayo normally, but they make a dressing that's just a little bit spicy and it just all works well with the generous amount of spring mix, grape tomatoes, avocado, shrimp, and scallop.

As we've been there numerous times, I'm only going to tell you that we've managed to try something different each time and each time they've executed, at the very least, pretty good. You'll nod at the unfamiliar flavor, maybe would tweak things a little here and there, but for the most part all their food is very consistent and excellent. Some of the item portions may not look very big but they're filling. Their daily sashimi specials (the uni especially!!) are the same price as you'd find in any decent sashimi restaurant but always consistently fresher, sweeter, and more flavorful (than even Yanagi).

I also recommend their foie gras sushi -- excellent! When it enters your mouth (try to put the sushi in whole) you just do the "aaahhhh" because of its flavors.

Others to try: beef and maui onion tataki, age (AH-geh) cheese tataki, yaki onigiri, yaki yasai, lamb, shark's fin chawan mushi, sake, and beer!! Make sure if you order a rice dish that you order it right as you sit down, as it takes from 20-30 minutes to make...

Like I said you gotta try everything there. Whatever you pick even with closed eyes you'll find you'll like. I have yet to try it all, but I'm sure it'll be good.

5
★★★★★

I know that's not a great title, because I'm not here to give a negative review. However -- as there must be a "however" in most situations -- you need to be prepared for a pricier menu. It's not your typical Gyotaku, more along the lines of finer dining. The decor is very nice and modern but unassuming and doesn't make you feel like you're in a stuffy place. The staff is very cordial and proper, most likely because it caters to the Japanese business people, or even Japanese people in general. When I first tried to eat there they were maxed out but now, about a year later, we walk in and get seated right away. No doubt, most of the time it gets filled up pretty soon after we walk in. We've been there more than a few times so they've stopped asking us if we have reservations (finally!) which is nice, because it shows they've let down their professional stature a bit and warmed up to us as regulars.

Anyhow, the food there is CRAZY!! I remember our (2 ppl) first bill came out to about $160 before tip (with some thirst-quenching beer of course!) and I was taken aback for a second that the bill was so high for the amount we'd eaten, but we were really hungry and it was that good. Mind you that we tend to eat more than the normal person, and also that these kinds of servings are meant for savoring, not devouring. So I've tried to eat slower there, but everything just so good!

Their rokkaku salad is excellent. I don't like mayo normally, but they make a dressing that's just a little bit spicy and it just all works well with the generous amount of spring mix, grape tomatoes, avocado, shrimp, and scallop.

As we've been there numerous times, I'm only going to tell you that we've managed to try something different each time and each time they've executed, at the very least, pretty good. You'll nod at the unfamiliar flavor, maybe would tweak things a little here and there, but for the most part all their food is very consistent and excellent. Some of the item portions may not look very big but they're filling. Their daily sashimi specials (the uni especially!!) are the same price as you'd find in any decent sashimi restaurant but always consistently fresher, sweeter, and more flavorful (than even Yanagi).

I also recommend their foie gras sushi -- excellent! When it enters your mouth (try to put the sushi in whole) you just do the "aaahhhh" because of its flavors.

Others to try: beef and maui onion tataki, age (AH-geh) cheese tataki, yaki onigiri, yaki yasai, lamb, shark's fin chawan mushi, sake, and beer!! Make sure if you order a rice dish that you order it right as you sit down, as it takes from 20-30 minutes to make...

Like I said you gotta try everything there. Whatever you pick even with closed eyes you'll find you'll like. I have yet to try it all, but I'm sure it'll be good.

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