Michael Grant - State Farm Insurance Agent

★☆☆☆☆
The coverage you need. The price you want.
  • 1727 East Blvd

    Charlotte, NC 28203-5823

    Map & Directions
  • 704-373-7444

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I had been with this agent for 20 years and was involved in a minor fender bender. On three converstaions with Micheal Grant I asked him to notify me if the claim was over $1800 so that points or increases would be added to my policy. Two months later I received the monthly statement and my payment went up $30 a month because after speaking to him again I learned that the amount of the claim was $1824. I feel that he should have provided better service by tracking the claim and communicating with a 20year loyal customer. And all he could tell me was that there was nothing he could have done to find out the final amount of the claim.... and under NC law he is only allowed to advise me of the thresholds and not track them......I will be switching car insurance companies....

1
★☆☆☆☆

I had been with this agent for 20 years and was involved in a minor fender bender. On three converstaions with Micheal Grant I asked him to notify me if the claim was over $1800 so that points or increases would be added to my policy. Two months later I received the monthly statement and my payment went up $30 a month because after speaking to him again I learned that the amount of the claim was $1824. I feel that he should have provided better service by tracking the claim and communicating with a 20year loyal customer. And all he could tell me was that there was nothing he could have done to find out the final amount of the claim.... and under NC law he is only allowed to advise me of the thresholds and not track them......I will be switching car insurance companies....

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