Insider Pages Reviews for hemlock bluffs animal hospital

1 Stars: Know what you are paying for before you leave. They may not tell you. (by suzan m.)

suzan m. — Sun, 03 Feb 2008 04:06:00 GMT

I took my cat into Hemlock Bluffs Animal Hospital for a check up and mat removal. I was told the clinic had a shampoo that would help with the mats and I agreed to try it. I paid on the way out, (with cat in arms) with my credit card--therefore only seeing a total amount and not an itemized accounting of what I was paying for. When I got home and looked at the itemized statement in the bag, I realized I had paid $22 for 8 oz of shampoo. I felt this was more than I wanted to spend and later returned to request a refund. The refund was refused because this was a prescription item. I asked to speak to the veterinarian and we went into an examining room with the door closed. I suggested they tell people the price and also the non-returnable feature of items they purchase, to prevent misunderstandings such as this. I wished them well in business, as one female business owner to another.Two days later I was sent a letter saying they would no longer treat my cat due to the problems I had caused. I never once raised my voice, used bad language, or lost my temper so I am unsure what "problems" I caused. I believe they want to charge whatever and not be questioned about it--in any way. I have filed a formal complaint with the NC Veterinary Medical Board. Be sure you know what you are paying for at Hemlock Bluffs Animal Hospital before you leave! Care of the pet was fine.

5 Stars: Best vet experience ever! (by Kelly m.)

Kelly m. — Fri, 22 Feb 2008 13:38:00 GMT

I took Carolyn, my 12 yo cat, to see Dr. Snyder. She has kidney failure. I just moved from Florida where I absolutely loved my vet. I never thought I would find another vet that was as good, but I did. She was so sweet with Carolyn, and she is unfortunately a handful. Her staff was really nice to, I have never met a better group of folks and would highly recommend them to anyone!

5 Stars: Good vets do exist (by Carlton K.)

Carlton K. — Fri, 22 Feb 2008 13:47:00 GMT

I have gone through 3 vets since I moved to Raleigh from Ohio. I thought maybe there weren't any good vets around here. Finally I found one, so just thought I would let others know out there, there is hope. Kilo (my dog) has special needs. The doctor there looked at her chart before my appointment. The other two places I went to didn't even bother. She was ready for the appointment and Kilo's care seems to so far be very smooth. Kilo is kind of picky too, and they seemed to hit it off. Just one opinion, but after my first visit, I'm hooked. Carlton Kapaskis

5 Stars: Best cat vet (by Maxwell M.)

Maxwell M. — Fri, 22 Feb 2008 13:55:00 GMT

Very nice hospital, clean, well kept. A lot more services than most vets and seems like staff is really professional. Not a bunch of high school kids like I am used to. Really liked the waiting room--comfy!