Donald's A/C & Appliance Repair Services, LLC

★☆☆☆☆
Fast, friendly and very efficient

About Donald's A/C & Appliance Repair Services, LLC

Home & Garden

Home & Garden
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1.0 3
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Here's my story:
My freezer broke in December, and I called to get someone out to fix it. I explained the problem in detail, having already done plenty of online research.
Someone from Donald's came out in mid-December and gave me the diagnostic (exactly what I had explained) but they didn't have the part to fix it. They would order it and call me when they got it.
One month later, no word from then, I call back. I speak with "Linda," who was speaking with someone else while on the phone with me (so rude!). She told me the part was on backorder (but wait... she never looked up my file...).
It's now 5 days till March and I still haven't heard from them. I have tried calling several times, but no one is picking up the phones and the voice mail is full every time.
3 months of broken freezer... think it's time to call another company.

0
★☆☆☆☆

Here's my story:
My freezer broke in December, and I called to get someone out to fix it. I explained the problem in detail, having already done plenty of online research.
Someone from Donald's came out in mid-December and gave me the diagnostic (exactly what I had explained) but they didn't have the part to fix it. They would order it and call me when they got it.
One month later, no word from then, I call back. I speak with "Linda," who was speaking with someone else while on the phone with me (so rude!). She told me the part was on backorder (but wait... she never looked up my file...).
It's now 5 days till March and I still haven't heard from them. I have tried calling several times, but no one is picking up the phones and the voice mail is full every time.
3 months of broken freezer... think it's time to call another company.

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We have been trying to get service from Donald for a month. Service was set up thru home depot and Donald would not return his calls for a couple of days. When we finally got him to return the call he did not bother even seeing the unit and gave us the wrong part to order. When we figured out the right part and ordered it, We contacted Donald who again did not answer his call. Instead he left a message to set up the time HE was available. After taking time off work I came home to a message he left on my answering machine that he decided not going to come to Miami for only one service call and that we had to reschedule. He did not bother to make sure anyone actually got the message.

It is not professional when you claim to service the Miami area but decide at the last minute to change plans because you do not feel like making the drive down. It is not professional to not care that I have to take time off and then have the nerve to request i take time off the next day to fit with his schedule. A true professional keeps his word. s.The few times we did reached him on the phone he was very rude. The last time we spoke to him he told us to get service from another company if we did not like it. I would suggest anyone calling this company to do the same.??

0
★☆☆☆☆

We have been trying to get service from Donald for a month. Service was set up thru home depot and Donald would not return his calls for a couple of days. When we finally got him to return the call he did not bother even seeing the unit and gave us the wrong part to order. When we figured out the right part and ordered it, We contacted Donald who again did not answer his call. Instead he left a message to set up the time HE was available. After taking time off work I came home to a message he left on my answering machine that he decided not going to come to Miami for only one service call and that we had to reschedule. He did not bother to make sure anyone actually got the message.

It is not professional when you claim to service the Miami area but decide at the last minute to change plans because you do not feel like making the drive down. It is not professional to not care that I have to take time off and then have the nerve to request i take time off the next day to fit with his schedule. A true professional keeps his word. s.The few times we did reached him on the phone he was very rude. The last time we spoke to him he told us to get service from another company if we did not like it. I would suggest anyone calling this company to do the same.??

.

SUPER Unprofessional!! This man has not even come to my house and over the phone gave me a part number to order myself. It was the incorrect part number,on top of everything! Then, he has cancled on us twice without any real warning! I would not, NOT recommend him--AT ALL! HE DOES NOT STICK TO HIS WORD!

1
★☆☆☆☆

SUPER Unprofessional!! This man has not even come to my house and over the phone gave me a part number to order myself. It was the incorrect part number,on top of everything! Then, he has cancled on us twice without any real warning! I would not, NOT recommend him--AT ALL! HE DOES NOT STICK TO HIS WORD!

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