Discover Moving & Storage

★★★★★
  • 1987 Scott Futrell Dr

    Charlotte, NC 28208

    Map & Directions
  • 704-393-5115

About Discover Moving & Storage

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  • Moving Companies
5 28
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Worst Service. Charged over the quoted prices without explaining why prior. Belonging arrived over a month late, and some belongings were missing while others were ruined. Even my matress was wet. They were extremely rude throughout

3
★★★★★

Worst Service. Charged over the quoted prices without explaining why prior. Belonging arrived over a month late, and some belongings were missing while others were ruined. Even my matress was wet. They were extremely rude throughout

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I had a moving date for 9/18/08 and had sent in my check for $160 for the deposit which was cashed about a week before hand and had not received a phone call confirming my moving date. On the Monday before my move, I tried calling the

3
★★★★★

I had a moving date for 9/18/08 and had sent in my check for $160 for the deposit which was cashed about a week before hand and had not received a phone call confirming my moving date. On the Monday before my move, I tried calling the

Cons: went out of business and never told me

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Read the reviews on this company. I had a terrible experience. The girls in the office are sweet, but it's a total bait and switch -- the movers came 4 hours late and were extremely rude. They wanted to charge me additional money to

3
★★★★★

Read the reviews on this company. I had a terrible experience. The girls in the office are sweet, but it's a total bait and switch -- the movers came 4 hours late and were extremely rude. They wanted to charge me additional money to

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They repeatedly lied to me - they changed the delivery date four times, they jacked up the prices because they said the shipment weighed more than the inventory quote but they were either unwilling or unable to substantiate the increased

3
★★★★★

They repeatedly lied to me - they changed the delivery date four times, they jacked up the prices because they said the shipment weighed more than the inventory quote but they were either unwilling or unable to substantiate the increased

Pros: ABSOLUTELY NONE!!

Cons: The Cust Svc is TERRIBLE! Their check bounced!! They didn't make good on a single promise

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This is my first time on here. I had Discover moving move my stuff from North Carolina to Texas. I had a samll 1 bedroom apartment and they told me was going to be one price. I get a phone call 3 weeks later telling me that if I dont find

3
★★★★★

This is my first time on here. I had Discover moving move my stuff from North Carolina to Texas. I had a samll 1 bedroom apartment and they told me was going to be one price. I get a phone call 3 weeks later telling me that if I dont find

Cons: To many to list

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my experience with discover was terrible just like many others on this site......they charged me additional fees AFTER they raised my total due by $230 to meet their minimum fee....the worst part is, however, that i confirmed several times

3
★★★★★

my experience with discover was terrible just like many others on this site......they charged me additional fees AFTER they raised my total due by $230 to meet their minimum fee....the worst part is, however, that i confirmed several times

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What started out at 3200.00 job ended up costing 6500.00. First they brought the wrong size truck and I had to leave 2 dressers, a frezzer & a office desk behind. I did 2 walk throughs with the company over the phone detailing everything

3
★★★★★

What started out at 3200.00 job ended up costing 6500.00. First they brought the wrong size truck and I had to leave 2 dressers, a frezzer & a office desk behind. I did 2 walk throughs with the company over the phone detailing everything

Cons: there's not enough space to list them

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The economy being where it is right now my company decided to close one of their locations, and also didn't let me know till the last minute that I would be relocating to Georgia. The first thing I did as soon as I got the news is to go

3
★★★★★

The economy being where it is right now my company decided to close one of their locations, and also didn't let me know till the last minute that I would be relocating to Georgia. The first thing I did as soon as I got the news is to go

Pros: very helpful and professional

Cons: n/a

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I appreciate the professionalism of your workers. They moved everything in a timely manner, faster than expected.\r

3
★★★★★

I appreciate the professionalism of your workers. They moved everything in a timely manner, faster than expected.\r

Pros: everything

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I moved on June 27, 2008 and have many items missing and broken and they care less. I have a large painting by a famous artist missing and all they tell me is to call the insurance company and get pennies on the dollar. I want my artwork back. I saw the movers throwing boxes that were marked fragile. The man in charge kept asking all day for a tip. The move was absolutely horrible and took longer then it had to. Move was scheduled for 9 am and they didn't show up until 5 pm. They had a big truck which did not fit in the apartment complex so had to rent a small one and then transfer my items into the bigger truck and the same thing happened in NJ.
I also have items that belong to other people and they just sit here. Nothing is being done about it. They have been reported to the Better Business Bureau. Don't use movers on the internet..have local movers come to give you a quote. They changed my quote amount 3 times.

1
★☆☆☆☆

I moved on June 27, 2008 and have many items missing and broken and they care less. I have a large painting by a famous artist missing and all they tell me is to call the insurance company and get pennies on the dollar. I want my artwork back. I saw the movers throwing boxes that were marked fragile. The man in charge kept asking all day for a tip. The move was absolutely horrible and took longer then it had to. Move was scheduled for 9 am and they didn't show up until 5 pm. They had a big truck which did not fit in the apartment complex so had to rent a small one and then transfer my items into the bigger truck and the same thing happened in NJ.
I also have items that belong to other people and they just sit here. Nothing is being done about it. They have been reported to the Better Business Bureau. Don't use movers on the internet..have local movers come to give you a quote. They changed my quote amount 3 times.

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1 out of 1 people found this review helpful.

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Sum it up in a few words. Charged me almost 3 times the original estimate, subcontracted my belongings to another moving company which broke 1/2 of my belongings,would not return phone calls,refuses to pay for damages and it took 3 weeks

3
★★★★★

Sum it up in a few words. Charged me almost 3 times the original estimate, subcontracted my belongings to another moving company which broke 1/2 of my belongings,would not return phone calls,refuses to pay for damages and it took 3 weeks

Pros: Polite before they book your move

Cons: anything and everything

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I helped my daughter with a move using Discover Moving and it was one of the worst experiences of my life. After they loaded the truck, they demanded a price two and a half times higher than what she was originally quoted. We had to get

3
★★★★★

I helped my daughter with a move using Discover Moving and it was one of the worst experiences of my life. After they loaded the truck, they demanded a price two and a half times higher than what she was originally quoted. We had to get

Cons: Too many to list

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Discover Moving and Storage did an amazing job on my relocation! When I moved from South Carolina to Indiana, I received several estimates and narrowed it down to 3 companies who were very reputable. After researching them, I decided that

3
★★★★★

Discover Moving and Storage did an amazing job on my relocation! When I moved from South Carolina to Indiana, I received several estimates and narrowed it down to 3 companies who were very reputable. After researching them, I decided that

Pros: Very professional service

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Discover Moving and Storage did an amazing job on my relocation! When I moved from South Carolina to Indiana, I received several estimates and narrowed it down to 3 companies who were very reputable. After researching them, I decided that Discover Moving was the best choice for me and my family. In hindsight, I am very happy at the decision I made. I could not have asked for a better experience with them and the foreman Moti was the most professional foreman I have dealt with in my many years of moving. Since my husband is in the military, we move more than once a year and I am going to use Discover Moving and Storage for all future relocations.

5
★★★★★

Discover Moving and Storage did an amazing job on my relocation! When I moved from South Carolina to Indiana, I received several estimates and narrowed it down to 3 companies who were very reputable. After researching them, I decided that Discover Moving was the best choice for me and my family. In hindsight, I am very happy at the decision I made. I could not have asked for a better experience with them and the foreman Moti was the most professional foreman I have dealt with in my many years of moving. Since my husband is in the military, we move more than once a year and I am going to use Discover Moving and Storage for all future relocations.

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0 out of 1 people found this review helpful.

.

My family and I were moving to North Carolina, and I had read many good reviews about this company. We spoke to a salesperson on the phone, who set a pick-up date, emailed us a quote, and emailed us a bill for 10%, which we signed and

3
★★★★★

My family and I were moving to North Carolina, and I had read many good reviews about this company. We spoke to a salesperson on the phone, who set a pick-up date, emailed us a quote, and emailed us a bill for 10%, which we signed and

Pros: don't know

Cons: poor customer service

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My family and I were scheduled to move from Utah to North Carolina. A salesperson talked on the phone with my husband, set a pick-up date, and emailed us a quote and a bill for 10%. On the day of the move, we called the company and they informed us they would not be able to do the move because they "had no trucks in Utah." The salesperson wrote down the wrong phone number, and the company claimed they had left numerous messages on the erroneous number. No emails were sent notifying us. Customer service was extremely unsympathetic and unhelpful. I filed a complaint with the Better Business Bureau, and the company did nothing more than say they were sorry for this extremely poor service.

1
★☆☆☆☆

My family and I were scheduled to move from Utah to North Carolina. A salesperson talked on the phone with my husband, set a pick-up date, and emailed us a quote and a bill for 10%. On the day of the move, we called the company and they informed us they would not be able to do the move because they "had no trucks in Utah." The salesperson wrote down the wrong phone number, and the company claimed they had left numerous messages on the erroneous number. No emails were sent notifying us. Customer service was extremely unsympathetic and unhelpful. I filed a complaint with the Better Business Bureau, and the company did nothing more than say they were sorry for this extremely poor service.

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1 out of 1 people found this review helpful.

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i had good exp with them,pds was more ten exspected but they gave me a great deal and promiss of 3/4 day delivery for furniture,,it was moved from wv/to nc storage,,now whenready to fl,,free month storage then discount for may,,

3
★★★★★

i had good exp with them,pds was more ten exspected but they gave me a great deal and promiss of 3/4 day delivery for furniture,,it was moved from wv/to nc storage,,now whenready to fl,,free month storage then discount for may,,

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For the first time, I got to take a deep breath and enjoy the fact that we just bought a beautiful new home; rather than miss out on the moment because we were stressed about all the smaller details. I have paid movers before; with mixed

3
★★★★★

For the first time, I got to take a deep breath and enjoy the fact that we just bought a beautiful new home; rather than miss out on the moment because we were stressed about all the smaller details. I have paid movers before; with mixed

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An initial estimate of $6153 was made over the phone with Liz. It was based on $.54 per pound, estimated weight of 8702 lbs, and included $1200 for packing. When the movers arrived on May 14 at 1:30pm, they indicated it would cost more, but said they couldn??t provide a final estimate until they started loading the truck. After loading the truck late that evening the foreman, Roni, quoted me a revised price of $15,000 and indicated that if they itemized everything the next morning it would be much more, and requested a $600 tip for him and his crew. I instead called the police. The officer arrived and said there were two options: (1) unload the truck and pay the movers for packing materials and labor or (2) agree on a new price. The officer then left. At 11:00pm my husband and I agreed to pay $9000. I signed the Bill of Lading, gave the foreman a personal check for $4500, verified that this was a flat fee and there would be no more charges added on later based on weight or other obscure details, and the truck left. The next day at 3:00pm, the owner of the moving company, Lior ??Leo,? called and said they would not do the move for less than $11,000. He said the truck weighed 278 lbs more than our original (phone) estimate of 8702 lbs. I was then given two options: (1) come to Charlotte and gather our things for an undisclosed sum or (2) agree to a new price of $11,567.85. Lior said the contract I had signed the night before was invalid. Anthem Claims Management was hired by Discover Moving & Storage and on May 16 Joshua from Anthem faxed me the paperwork that Discover had but didn??t give me on May 14. I did in fact sign some documents for Packing Materials Charges and a Revised Written Estimate, but these documents were blank when I was instructed to sign them within 30 minutes of the crew arriving at my house, and I never saw them again until they were faxed to me. On May 19 we were contacted by Lior and he requested the $11,567.85 for our things. My husband negotiated with him, and they agreed on a total remaining balance of $8,750. I asked him to fax me something in writing. He sent me a handwritten page with his signature cut off of the bottom. I typed up a document similar to his but with more details so he could not charge us for anything extra. I e-mailed the document to Lior on May 21. On May 22 I had not heard back from him and called Discover; no one answered the phone and I left a message. Finally at 4:59pm Lior called me back and said he had spoken with someone at the DOT and that legally he could not give me a discount; the final amount due would have to be the $9,000 we agreed to on May 14. Lior also told me he was advised by the person at the DOT to ship our things and put them in storage near our new house; when we finally pay him our outstanding balance we would be sent the key for the storage facility and we could unload our things ourselves. Lior said he would not do that because it??s ??not very nice.? The fax we received asked for the inflated price of $15,732. Also, the revised written estimate sent to me by Anthem had been altered since it was faxed to us on May 16; reasons for the rescission of the original estimate have been added to my signed copy without my authorization and my initials were forged. Lior states in his fax that if we do not pay the full amount he will be putting our things in storage near our new home, exactly as he told me he would not do. He left me a voicemail at 12am (midnight) May 25 stating he was still planning on having our things at our new house on May 27, but he needs the $4500 initial payment and we will pay the other $4500 upon delivery; if we do not pay in full he will put our things in storage.
Because of the 110% rule, my husband and I believe we should not have legally been charged more than $6,768.30 in order to get our possessions packed, loaded, shipped to us, unloaded and put together as stated in our original Moving Quote. Discover Moving had a reasonable estimate of our household weight (they were only off by 278 lbs., or $150) and they had an exhaustive inventory list that we spent hours compiling. We have now received our things and paid $8,750 in addition to the $495.28 deposit that we paid on March 28. Several items have been damaged, and we still feel that we more than overpaid and were definitely taken advantage of. PLEASE research your companies thoroughly and do your research on the internet. And if you look up a company at the BBB and there is a number to call if you have any questions - call it and inquire about the company!
-In response to the company's comments below:
*It's not slander if it is the TRUTH. I am simply trying to warn other customers so that they do not become victims like we did. The estimate of $6153 was a NON-binding estimate, per the LAW.
*I didn't realize that 30 was young - I'm only 1-2 years younger than the owner of Discover Moving.

1
★☆☆☆☆

An initial estimate of $6153 was made over the phone with Liz. It was based on $.54 per pound, estimated weight of 8702 lbs, and included $1200 for packing. When the movers arrived on May 14 at 1:30pm, they indicated it would cost more, but said they couldn??t provide a final estimate until they started loading the truck. After loading the truck late that evening the foreman, Roni, quoted me a revised price of $15,000 and indicated that if they itemized everything the next morning it would be much more, and requested a $600 tip for him and his crew. I instead called the police. The officer arrived and said there were two options: (1) unload the truck and pay the movers for packing materials and labor or (2) agree on a new price. The officer then left. At 11:00pm my husband and I agreed to pay $9000. I signed the Bill of Lading, gave the foreman a personal check for $4500, verified that this was a flat fee and there would be no more charges added on later based on weight or other obscure details, and the truck left. The next day at 3:00pm, the owner of the moving company, Lior ??Leo,? called and said they would not do the move for less than $11,000. He said the truck weighed 278 lbs more than our original (phone) estimate of 8702 lbs. I was then given two options: (1) come to Charlotte and gather our things for an undisclosed sum or (2) agree to a new price of $11,567.85. Lior said the contract I had signed the night before was invalid. Anthem Claims Management was hired by Discover Moving & Storage and on May 16 Joshua from Anthem faxed me the paperwork that Discover had but didn??t give me on May 14. I did in fact sign some documents for Packing Materials Charges and a Revised Written Estimate, but these documents were blank when I was instructed to sign them within 30 minutes of the crew arriving at my house, and I never saw them again until they were faxed to me. On May 19 we were contacted by Lior and he requested the $11,567.85 for our things. My husband negotiated with him, and they agreed on a total remaining balance of $8,750. I asked him to fax me something in writing. He sent me a handwritten page with his signature cut off of the bottom. I typed up a document similar to his but with more details so he could not charge us for anything extra. I e-mailed the document to Lior on May 21. On May 22 I had not heard back from him and called Discover; no one answered the phone and I left a message. Finally at 4:59pm Lior called me back and said he had spoken with someone at the DOT and that legally he could not give me a discount; the final amount due would have to be the $9,000 we agreed to on May 14. Lior also told me he was advised by the person at the DOT to ship our things and put them in storage near our new house; when we finally pay him our outstanding balance we would be sent the key for the storage facility and we could unload our things ourselves. Lior said he would not do that because it??s ??not very nice.? The fax we received asked for the inflated price of $15,732. Also, the revised written estimate sent to me by Anthem had been altered since it was faxed to us on May 16; reasons for the rescission of the original estimate have been added to my signed copy without my authorization and my initials were forged. Lior states in his fax that if we do not pay the full amount he will be putting our things in storage near our new home, exactly as he told me he would not do. He left me a voicemail at 12am (midnight) May 25 stating he was still planning on having our things at our new house on May 27, but he needs the $4500 initial payment and we will pay the other $4500 upon delivery; if we do not pay in full he will put our things in storage.
Because of the 110% rule, my husband and I believe we should not have legally been charged more than $6,768.30 in order to get our possessions packed, loaded, shipped to us, unloaded and put together as stated in our original Moving Quote. Discover Moving had a reasonable estimate of our household weight (they were only off by 278 lbs., or $150) and they had an exhaustive inventory list that we spent hours compiling. We have now received our things and paid $8,750 in addition to the $495.28 deposit that we paid on March 28. Several items have been damaged, and we still feel that we more than overpaid and were definitely taken advantage of. PLEASE research your companies thoroughly and do your research on the internet. And if you look up a company at the BBB and there is a number to call if you have any questions - call it and inquire about the company!
-In response to the company's comments below:
*It's not slander if it is the TRUTH. I am simply trying to warn other customers so that they do not become victims like we did. The estimate of $6153 was a NON-binding estimate, per the LAW.
*I didn't realize that 30 was young - I'm only 1-2 years younger than the owner of Discover Moving.

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Business Response:

Wow This young lady is very bored and has nothing better to do than slander Discover Moving. We are in the early phases of taking legal action on her for slander. Discover Moving has done everything that we can to help her take care of this problem and she is set on trying to ruin our business. We cannot perform a service for the same price as estimated when the customer adds on a lot of additional items. Discover Moving has developed a very positive reputation allover the internet and it is sad to see someone trying to ruin our company because of her negligence to inform us that she had additional items. Our company told her and her husband that it is a binding estimate based off the inventory list she submitted to us and if there were additional items, she would have to pay for them. She knew this well in advance. She has gone to great lengths to do everything in her power to make things hard for our company.
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We did a last minute move and had trouble finding a qualified mover for an office. I called with only a few days before we needed to be in the new space. They carefully wrapped and packed all the office items. The pricing was reasonable. I

3
★★★★★

We did a last minute move and had trouble finding a qualified mover for an office. I called with only a few days before we needed to be in the new space. They carefully wrapped and packed all the office items. The pricing was reasonable. I

Pros: not one thing was scratched, damaged, or broken

Cons: box prices

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I never thought that moving is such a pain. i was planning on renting a truck and doing everything by myself. When I realized that I have to rent protection pads for the furniture, boxes for my computer, TV, stereo etc? and then gas, tolls

3
★★★★★

I never thought that moving is such a pain. i was planning on renting a truck and doing everything by myself. When I realized that I have to rent protection pads for the furniture, boxes for my computer, TV, stereo etc? and then gas, tolls

Pros: Packing was Thumbs UP

Cons: I didn't mark my boxes didn't know were to put them

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It was obvious they knew what they were doing!!! They stayed until the job was done without complaint and despite having to stay quite late. They pack a truck like no company I've used before, optimizing space while safely loading and

3
★★★★★

It was obvious they knew what they were doing!!! They stayed until the job was done without complaint and despite having to stay quite late. They pack a truck like no company I've used before, optimizing space while safely loading and

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I was in CA had to take a flight to Tennessee to meet the movers like allway my flight was late about 3hrs late. So I called the office to let them know before I got on the plane they told me to have a safe flight and the mover would be

3
★★★★★

I was in CA had to take a flight to Tennessee to meet the movers like allway my flight was late about 3hrs late. So I called the office to let them know before I got on the plane they told me to have a safe flight and the mover would be

.

I have a company in which I use fedex to ship my specialty goods and I don't even think they do as good of a job as this company did moving my things. I had so many fragile items in the house and I was very nervous that all my things would

3
★★★★★

I have a company in which I use fedex to ship my specialty goods and I don't even think they do as good of a job as this company did moving my things. I had so many fragile items in the house and I was very nervous that all my things would

Pros: Parking on time

Cons: Would not take my live plants

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I was in CA had to take a flight to Tennessee to meet the movers like alway my flight was late about 3hrs late. So I called the office to let them know before I got on the plane they told me to have a safe flight and the mover would be there when I got there. And just like they said they where there waiting for me. I had to be out of house that same day and by the time I got there it was about 3pm they work fast and professional and got everything out by about 11pm. I move a lot and I must say this the best moving experience I have ever had. My things got here so fast I didn't even have time to paint.

5
★★★★★

I was in CA had to take a flight to Tennessee to meet the movers like alway my flight was late about 3hrs late. So I called the office to let them know before I got on the plane they told me to have a safe flight and the mover would be there when I got there. And just like they said they where there waiting for me. I had to be out of house that same day and by the time I got there it was about 3pm they work fast and professional and got everything out by about 11pm. I move a lot and I must say this the best moving experience I have ever had. My things got here so fast I didn't even have time to paint.

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0 out of 3 people found this review helpful.

.

Do not use this moving company. The movers are really nice but the man who is in charge is very unprofessional. They moved my daughter-in-law to Georgia. This company deserves to go out of business. Appointments for the furniture

3
★★★★★

Do not use this moving company. The movers are really nice but the man who is in charge is very unprofessional. They moved my daughter-in-law to Georgia. This company deserves to go out of business. Appointments for the furniture

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We booked them 18 days prior to move they took a deposit.......\r
NEVER SHOWED!! I verified the time 4 days before, Monday came I called the office\r
got no answer...I kept calling! My husband went to the office it was closed for the

3
★★★★★

We booked them 18 days prior to move they took a deposit.......\r
NEVER SHOWED!! I verified the time 4 days before, Monday came I called the office\r
got no answer...I kept calling! My husband went to the office it was closed for the

Pros: Madison in office was nice

Cons: Never showed....TWICE!!

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If you are looking for an honest company than go with Discover Moving and Storage. They did an amazing job packing and loading my items. The movers showed up on time and worked very hard to maintain the condition of my items. I was very

3
★★★★★

If you are looking for an honest company than go with Discover Moving and Storage. They did an amazing job packing and loading my items. The movers showed up on time and worked very hard to maintain the condition of my items. I was very

Pros: Reliable, Cost-Efficent, Honest

Cons: n/a

 

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