Institut' Dermed Spa

I bought skincare products at the spa for almost $130.00 and was told there was a money back guarantee. After using the products only 3 days my skin got worse and worse. I stopped using the product. I wrote an email to the spa manager explaining my product and never received a response. Then I called and was told I could receive my money back at any time. When I went there to return my products I was told I could not get my money back but would get a store credit. I told the associate I would not ever use this store credit since the product was so bad. I was told to call and speak to a manager. I called twice and the manager, knowing what the situation was, never spoke to me and I was told there is nothing they can do.

A co-worker of mine recommended this Spa when I told her she had great skin so I made an appointment with her esthetician Kristen. I didn't know what to expect from the front of the salon because it looked very like a clinic. Scary. But when I stepped inside the atmosphere was chic but warm and the people at the reception so friendly that I felt right at home. Kristen met me at the reception and took me through to the Spa area which had a very soothing aqua color and lighting and sat and talked to me about my skin concerns and what results I wanted from my treatment. She gave me a total skin analysis, THAT was a bit intimidating because I had a lot more going on with my skin than I knew! The facial itself was really great. I was scrubbed, cleansed and completely sold within the first ten minutes. They specialize in skin education and I have to say Kristen was very knowledgable and her touch was really relaxing as well. She advised me on what she wanted to do and then got on with it. They have facials from the starter facial that I got ($85 and worth every cent), and up into the kind that I'm really curious about but are beyond my budget right now ($215). My skin has NEVER looked as good as it did after my treatment. I'm hooked. Yes I'd recommend them.