North

★★☆☆☆

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Food
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I'm surprised by these comments as every meal I've had there, about 5 or so, has been really good. Think comfort food with a gourmet flair- their macaroni and cheese is some of the best out there. Prices are good too. My last meal was this insane loaded strip steak sandwich with a side for $11. Wish they would carry a pale ale or IPA of some sort, though.

4
★★★★☆

I'm surprised by these comments as every meal I've had there, about 5 or so, has been really good. Think comfort food with a gourmet flair- their macaroni and cheese is some of the best out there. Prices are good too. My last meal was this insane loaded strip steak sandwich with a side for $11. Wish they would carry a pale ale or IPA of some sort, though.

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I went in with some friends over the weekend. I had been there before, but this was the first time going since it had reopened. The woman behind the bar was incredibly rude to us and made us feel very unwelcomed. We only stayed for 15 minutes and got out of there. Unless you are a regular over the age of 40, I would not recommend this place.

1
★☆☆☆☆

I went in with some friends over the weekend. I had been there before, but this was the first time going since it had reopened. The woman behind the bar was incredibly rude to us and made us feel very unwelcomed. We only stayed for 15 minutes and got out of there. Unless you are a regular over the age of 40, I would not recommend this place.

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I'm writing in regards to our New Year's Eve
experience this past Monday at North. Many of us had been there before, and
assured everyone else that it was a great new place; a
real positive change from the previous state of the
Lenox hotel. Our night started out as a fantastic
time, with just under 30 of our close friends and
family together in the bar area before our dinner
reservations at 10:00 p.m.

Unfortunately, there was a substantial delay with our
tables, numerous mistakes with our meals, and the way
the situation was handled by the management left us
all with a very bad impression of the establishment.
We had reservations for one big table, and 2 separate
reservations for smaller tables made by others in our
party. When we asked if we could all sit in the same
room, at 2 big tables, we were told that it would take
another 25 minutes??which was perfectly understandable.
If it had in fact actually taken only that amount of
time, there wouldn't have been a problem. However, by
the time we were actually seated it was over an hour
and a half past our 10:00 reservations, and we had
just barely gotten our salads when we rang in the new
year. The party that was seated at the table we needed
were given no indication that they couldn't stay as
long as they wanted, and in fact their 8:00
reservations lasted until after the stroke of
midnight. We were all split up as a result, not to
mention having had waited for so long to even get
seated.

Another unfortunate aspect of our night was the unprovoked,
inappropriate and juvenile threats from a nearby customer... which the restaurant was aware of yet did nothing about. I was personally
shocked??not only that someone would act in such a
ridiculous manner, but also that they would remain
welcome at a high quality restaurant. I fully realize
that the establishment itself has no control over what
customers might do... however, the management staff should
be prepared for both unruly and lingering customers,
and know how to properly diffuse any issue so that no
party feels they have been treated unfairly.

When we voiced our discontent we were met with weak,
disingenuous apologies and the offer of a couple
bottles of free champagne. Which would have been nice,
although still not appropriate compensation by the end
of the night's problems. I still doubt that anyone
even received any of the so-called free champagne,
since over half of our big table didn't even have
their own flutes (let alone a filled one) and we had
to request one for everyone to toast at midnight??which
was supposed to have been included in the dinner
special anyway. Even worse and unbelievably
unprofessional was when some of our dissatisfaction
was expressed to the manager himself, and he reacted
with anger towards US as if we were in any way being
unreasonable or demanding. He snapped, "I already gave
you 2 free bottles of champagne, what do you want,
another bottle?" There are almost no words to express
the shock of this unbelievably nasty and unprovoked
attitude. If the manager in question is North's
highest authority, then I am certain that this place
will fail miserably. You cannot treat customers in
such a way and expect to stay in business in such a
small city, where word of mouth and reputation are
especially crucial.

I do want to note that the wait staff themselves
seemed to be doing their best under the circumstances.
They were friendly and apologetic, and much more
sympathetic than their manager. Unfortunately because
of his inaction, their hands were tied.

There were just so many mistakes throughout the
night... including a rare steak cooked to very well
done, a raw chicken that had to be sent back, numerous
incorrect orders, and candlewax dripped all over a
suitcoat that was on the back of a chair (we were
begrudgingly offered reimbursement for the dry
cleaning bill, only after telling us how easy it is to
get it out ourselves and barely hiding the annoyance
that we didn't want to have to do that). But the very
biggest mistake was the casual disregard of our
grievances, and the fact that there was no real
attempt to make up for all of the other problems. Had
we been adequately compensated, our experience might
have been able to be salvaged and we wouldn't have
walked out vowing to never come again. Unfortunately,
that is exactly what happened...and what could have
been a fine Buffalo establishment has lost the
business of previously fairly regular customers?? and
everyone we'll talk to about it. What a
disappointment.

1
★☆☆☆☆

I'm writing in regards to our New Year's Eve
experience this past Monday at North. Many of us had been there before, and
assured everyone else that it was a great new place; a
real positive change from the previous state of the
Lenox hotel. Our night started out as a fantastic
time, with just under 30 of our close friends and
family together in the bar area before our dinner
reservations at 10:00 p.m.

Unfortunately, there was a substantial delay with our
tables, numerous mistakes with our meals, and the way
the situation was handled by the management left us
all with a very bad impression of the establishment.
We had reservations for one big table, and 2 separate
reservations for smaller tables made by others in our
party. When we asked if we could all sit in the same
room, at 2 big tables, we were told that it would take
another 25 minutes??which was perfectly understandable.
If it had in fact actually taken only that amount of
time, there wouldn't have been a problem. However, by
the time we were actually seated it was over an hour
and a half past our 10:00 reservations, and we had
just barely gotten our salads when we rang in the new
year. The party that was seated at the table we needed
were given no indication that they couldn't stay as
long as they wanted, and in fact their 8:00
reservations lasted until after the stroke of
midnight. We were all split up as a result, not to
mention having had waited for so long to even get
seated.

Another unfortunate aspect of our night was the unprovoked,
inappropriate and juvenile threats from a nearby customer... which the restaurant was aware of yet did nothing about. I was personally
shocked??not only that someone would act in such a
ridiculous manner, but also that they would remain
welcome at a high quality restaurant. I fully realize
that the establishment itself has no control over what
customers might do... however, the management staff should
be prepared for both unruly and lingering customers,
and know how to properly diffuse any issue so that no
party feels they have been treated unfairly.

When we voiced our discontent we were met with weak,
disingenuous apologies and the offer of a couple
bottles of free champagne. Which would have been nice,
although still not appropriate compensation by the end
of the night's problems. I still doubt that anyone
even received any of the so-called free champagne,
since over half of our big table didn't even have
their own flutes (let alone a filled one) and we had
to request one for everyone to toast at midnight??which
was supposed to have been included in the dinner
special anyway. Even worse and unbelievably
unprofessional was when some of our dissatisfaction
was expressed to the manager himself, and he reacted
with anger towards US as if we were in any way being
unreasonable or demanding. He snapped, "I already gave
you 2 free bottles of champagne, what do you want,
another bottle?" There are almost no words to express
the shock of this unbelievably nasty and unprovoked
attitude. If the manager in question is North's
highest authority, then I am certain that this place
will fail miserably. You cannot treat customers in
such a way and expect to stay in business in such a
small city, where word of mouth and reputation are
especially crucial.

I do want to note that the wait staff themselves
seemed to be doing their best under the circumstances.
They were friendly and apologetic, and much more
sympathetic than their manager. Unfortunately because
of his inaction, their hands were tied.

There were just so many mistakes throughout the
night... including a rare steak cooked to very well
done, a raw chicken that had to be sent back, numerous
incorrect orders, and candlewax dripped all over a
suitcoat that was on the back of a chair (we were
begrudgingly offered reimbursement for the dry
cleaning bill, only after telling us how easy it is to
get it out ourselves and barely hiding the annoyance
that we didn't want to have to do that). But the very
biggest mistake was the casual disregard of our
grievances, and the fact that there was no real
attempt to make up for all of the other problems. Had
we been adequately compensated, our experience might
have been able to be salvaged and we wouldn't have
walked out vowing to never come again. Unfortunately,
that is exactly what happened...and what could have
been a fine Buffalo establishment has lost the
business of previously fairly regular customers?? and
everyone we'll talk to about it. What a
disappointment.

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