Public Storage

★☆☆☆☆
$1 First Month. Online Special - Limited Time! Up to 15% off
  • 914 Hopper Ave

    Santa Rosa, CA 95403

    Map & Directions
  • 707-595-0632

About Public Storage

Hours
Sat-Sun 9:30am-5pm, Mon-Fri 9:30am-6pm

Transportation & Storage

Transportation & Storage
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I started out thinking this would be a great place to keep some of my belongings I can't fit into my apartment. Boy was I wrong. I decided to call and get a quote and ended up speaking with someone who represented themselves as the owner of the establishment. As I explained my situation, wanting to store my belongings for a long period of time (over a year at least), I asked for a quote on a particular sized unit and wrote the ""estimate"" down on a piece of paper - I document everything and always ask twice. It sounded reasonable and the person was nice enough, so I packed up my stuff the next day and drove over.\r\n\r\nWell, I got there. The individuals working the desk were not exactly nice or helpful, and couldn't believe the quote I had been given by the ""owner."" To them, it was about $15 shy of reality. Oh well, not the end of the world, but still, couldn't help but feel lured in. I wasn't about to go back ""not empty handed"" since I had drove awhile to get there, so unfortunately I decided to go for a month lease at the ""new price."" Anyway, I ended up speaking to the ""owner"" again the next week over the phone (did remember me) and was told that I had made up the quote (from the person who gave it to me, wow), it was obvious to me he was wrong.\r\n\r\nTo be honest, it wasn't the misquote that drove me away, but the way the owner and employees treated me in every respect. Not only were they rude, condescending and impolite, but called me a liar. I just had to laugh to myself - almost surreal. \r\n\r\nI would strongly advise you save yourself the trouble of working with this staff and/or owner, there are too many reasonably priced places to store your goods in this area, we shouldn't keep folks like this in business. Just my 2 cents from a tax paying American citizen.

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★☆☆☆☆

I started out thinking this would be a great place to keep some of my belongings I can't fit into my apartment. Boy was I wrong. I decided to call and get a quote and ended up speaking with someone who represented themselves as the owner of the establishment. As I explained my situation, wanting to store my belongings for a long period of time (over a year at least), I asked for a quote on a particular sized unit and wrote the ""estimate"" down on a piece of paper - I document everything and always ask twice. It sounded reasonable and the person was nice enough, so I packed up my stuff the next day and drove over.\r\n\r\nWell, I got there. The individuals working the desk were not exactly nice or helpful, and couldn't believe the quote I had been given by the ""owner."" To them, it was about $15 shy of reality. Oh well, not the end of the world, but still, couldn't help but feel lured in. I wasn't about to go back ""not empty handed"" since I had drove awhile to get there, so unfortunately I decided to go for a month lease at the ""new price."" Anyway, I ended up speaking to the ""owner"" again the next week over the phone (did remember me) and was told that I had made up the quote (from the person who gave it to me, wow), it was obvious to me he was wrong.\r\n\r\nTo be honest, it wasn't the misquote that drove me away, but the way the owner and employees treated me in every respect. Not only were they rude, condescending and impolite, but called me a liar. I just had to laugh to myself - almost surreal. \r\n\r\nI would strongly advise you save yourself the trouble of working with this staff and/or owner, there are too many reasonably priced places to store your goods in this area, we shouldn't keep folks like this in business. Just my 2 cents from a tax paying American citizen.

Message from Public Storage

Trusted since 1972 - 24 hour storage facilities

More about Public Storage

Storage, Self Storage, 24hr Access Storage at select locations, Climate Controlled Storage, Monthly Storage, Moving Supplies, Storage Rental

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Gated self-service storage facilities from 25- to 300-square feet. Local and long-distance truck rental and packing supplies available.

 

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