Public Storage

★★★★☆
$1 First Month. Online Special - Limited Time! Up to 15% off
  • 30921 Agoura Rd

    Westlake Village, CA 91361

    Map & Directions
  • 747-666-7674

About Public Storage

Hours
Sat-Sun 9:30am-5pm, Mon-Fri 9:30am-6pm

Transportation & Storage

Transportation & Storage
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3.5 2
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Rented the space awhile back. After a year, they increased the rate by approximately 10%. No advanced notice, no reasons for increase, just got a bill for the higher amount. Obviously, inflation and the cost of living hasnt increased anywhere that much. I attempted to speak with somebody about that. Getting a hold of a human is extremely difficult at Public Storage. It became apparent in trying to go through their phone system that they dont really care to speak with you. Then, when I did, they just said the rate Im paying is under the market, which is completely untrue. I have other comparable storage spaces elsewhere where Im paying less. I asked to speak to a manager and they just transferred me to a receptionist at the corporate headquarters. When I explained and asked to speak to somebody, they transferred me to a persons voice mail. I never received a returned phone call. Finally tried again and they put me in touch with customer relations. This person called back was very cold and wouldnt do anything. She explained that they increase every year! My other place hasnt had an increase in over 3 years. Its obvious that Public Storage is a giant company that is out of touch with the fact that their customers are the people that support them. I will be moving out as soon as its convenient and never coming back. I would not recommend them to anybody!

1
★☆☆☆☆

Rented the space awhile back. After a year, they increased the rate by approximately 10%. No advanced notice, no reasons for increase, just got a bill for the higher amount. Obviously, inflation and the cost of living hasnt increased anywhere that much. I attempted to speak with somebody about that. Getting a hold of a human is extremely difficult at Public Storage. It became apparent in trying to go through their phone system that they dont really care to speak with you. Then, when I did, they just said the rate Im paying is under the market, which is completely untrue. I have other comparable storage spaces elsewhere where Im paying less. I asked to speak to a manager and they just transferred me to a receptionist at the corporate headquarters. When I explained and asked to speak to somebody, they transferred me to a persons voice mail. I never received a returned phone call. Finally tried again and they put me in touch with customer relations. This person called back was very cold and wouldnt do anything. She explained that they increase every year! My other place hasnt had an increase in over 3 years. Its obvious that Public Storage is a giant company that is out of touch with the fact that their customers are the people that support them. I will be moving out as soon as its convenient and never coming back. I would not recommend them to anybody!

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Rented the space awhile back. After a year, they increased the rate by approximately 10%. No advanced notice, no reasons for increase, just got a bill for the higher amount. Obviously, inflation and the cost of living hasnt increased

3
★★★★★

Rented the space awhile back. After a year, they increased the rate by approximately 10%. No advanced notice, no reasons for increase, just got a bill for the higher amount. Obviously, inflation and the cost of living hasnt increased

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Trusted since 1972 - 24 hour storage facilities



More about Public Storage

Storage, Self Storage, 24hr Access Storage at select locations, Climate Controlled Storage, Monthly Storage, Moving Supplies, Storage Rental

Editorial from

Gated self-service storage facilities from 25- to 300-square feet. Local and long-distance truck rental and packing supplies available.

 

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