Hall Hyundai Newport News

★★★☆☆
  • 12872 Jefferson Avenue

    Newport News, VA 23608

    Map & Directions
  • 877-430-1746

About Hall Hyundai Newport News

Categories
  • Auto Dealers
Details
  • Hyundai
  • Hyundai
  • Hyundai
  • Hyundai
  • Hyundai
Hours
M-F 9am-9pm, Sa 9am-8pm, Su Closed (Sun : Open the last 2 Sundays of the month : 12 : 00 pm - 5 : 00 pm)

Automotive

Automotive
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3.0 3
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Called to bring my car in for an estimate and was able to bring my car in that same morning. I received an estimate in the amount of $324. Later that same afternoon, I was called back and told that the paint was not included in that estimate and the estimate was then $657. I dropped my car off that afternoon for the work to be done, with the understanding that it would take 2 days. I received another call to say that they had found even more damage and the estimate was now up to $791. 2 and 1/2 days later when I called to find out the status of my car, I was told that it was just then in the paint booth. Very disappointing!! Would not recommend anyone to use Hall Ford body shop for repairs!

2
★★☆☆☆

Called to bring my car in for an estimate and was able to bring my car in that same morning. I received an estimate in the amount of $324. Later that same afternoon, I was called back and told that the paint was not included in that estimate and the estimate was then $657. I dropped my car off that afternoon for the work to be done, with the understanding that it would take 2 days. I received another call to say that they had found even more damage and the estimate was now up to $791. 2 and 1/2 days later when I called to find out the status of my car, I was told that it was just then in the paint booth. Very disappointing!! Would not recommend anyone to use Hall Ford body shop for repairs!

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Business Response:

Mrs. 'Char R.', Thank you for your visit to our Ford Newport News Body Shop. Customer Satisfaction is a high priority at all of our locations. I am glad we were able to discuss these matters on the phone. Again, I apologize for the computer flitch not picking up the paint time. This is not a problem that happens on any level of frequency. I will be looking forward speaking with you in February. Thank you for being a Hall Auto customer! Sincerely, Chris Paterno Hall Ford Body Shop Manager
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We bought our SUV used here about 5 years ago. My husband was out to sea and I had a new baby and a 5 year old and they treated me very fairly. We also go back every year for our free inspections and they never fail us to get more money. They are very quick and polite too.

4
★★★★☆

We bought our SUV used here about 5 years ago. My husband was out to sea and I had a new baby and a 5 year old and they treated me very fairly. We also go back every year for our free inspections and they never fail us to get more money. They are very quick and polite too.

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I had a branch fall and damage the front end of my ford escape. Hall body and paint shop did an excellent job of repairing the damage and making my escape look brand new! You can't even tell there was anything wrong with it! I would definitely recommend them!

3
★★★☆☆

I had a branch fall and damage the front end of my ford escape. Hall body and paint shop did an excellent job of repairing the damage and making my escape look brand new! You can't even tell there was anything wrong with it! I would definitely recommend them!

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More about Hall Hyundai Newport News

Automotive Used and New Dealers, Repairs and Services, Parts and Accessories Brands Carried: Ford, Car, SUV, Truck, Hybrid, Fiesta, Focus, Fuision, Mustang, Taurus, Fusion, Escape, Edge, Flex, Escape, Sport Trac, Explorer, Expedition, Ranger, Transit Connect, F-150, E-Series, Super Duty

 

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