Super H Mart

★★★☆☆

About Super H Mart

Categories
  • Grocery Stores
  • Fast Food Restaurants

Food

Food
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2.5 2
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In my experience the staff has been very helpful and friendly. They have a large selection of cheap produce along with some hard-to-find items (even for asian markets). Most of the meat is frozen but they have a good fish and seafood selection. They also have some mall-type restaurants--the dumpling one is pretty good. If you're looking for something in particular, I guess it can be a little confusing, but I usually end up finding things OK.

4
★★★★☆

In my experience the staff has been very helpful and friendly. They have a large selection of cheap produce along with some hard-to-find items (even for asian markets). Most of the meat is frozen but they have a good fish and seafood selection. They also have some mall-type restaurants--the dumpling one is pretty good. If you're looking for something in particular, I guess it can be a little confusing, but I usually end up finding things OK.

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I had the worst ever experience of all grocery shopping in my life at this store.

The customer service is non-existent and confrontational.
I purchased a box of radish (along with 240$ worth of grocery). There were only open boxes of radish on the floor. When I asked the cashier see if they can get me a new box, they said I should go get the open box. So, I brought the box to the counter (about 35lb from other side of the store). They do apparently do not have any helper who can bring this box to front.
When I brought up the box, the cashier decided without using the scale I had too much, that I she took out bunch of the radish, and said that is enough. I said, I wanted you to weigh
to ensure that I was getting the right amount. She was peeved.
I insisted. When she measured it, it was full 5-6Lb lower
in weight than the posted weight of the box. She was getting
testy. She checked the weight three times to ensure that
I was not cheating her out of the precious radish. She told me
I should not be holding up the line. The cashier never once
said she made mistake, but rather remained confrontational.
She never said, sorry or it was her mistake.

At H-Mart there is not a single customer accessible
weigh in the store. You have apparently take the produce
to the counter to get it weighed. I think, this is illegal. I have
never been to a grocery store in all my life that did not
have customer accessible weigh. When the store first opened
it had scales at various locations, not anymore.

One phrase of "I was wrong" or "Sorry" would have resolved
this matter. But, she was confrontational not at all sorry. She
just wanted me out of the way. Purchasing 240$ worth of
grocery apparently did not make any difference.

So, I went to the customer service desk. I waited for the store manager. I told him the account of what happened. Store manager also did not care. I asked him where are the scales? He said, you can take the grocery to the counter (or specialty shop counter). I asked him about the lack of service level. He said almost nothing. just listened to us. But he did not say anything he was going to go to improve the service. I pointed out to him, the cashier, but he did not even care to speak to her; rather, he just walk away from us and the cashier as if nothing at all happened.

I have never had this poor customer service in any store. These
people simply did not care.

Do not shop there if you want a good customer service. Or wish to
be treated as a customer.

The grocery store, content and quality have gone down
significantly ever since the store opened about year ago.
The types and number of the items have to this
reviewer's eye have gone down, and the quality of the
meat, and produce also have gone down in quality.

If I could give NO STAR, I would. What a badly managed
store.

Andrew

1
★☆☆☆☆

I had the worst ever experience of all grocery shopping in my life at this store.

The customer service is non-existent and confrontational.
I purchased a box of radish (along with 240$ worth of grocery). There were only open boxes of radish on the floor. When I asked the cashier see if they can get me a new box, they said I should go get the open box. So, I brought the box to the counter (about 35lb from other side of the store). They do apparently do not have any helper who can bring this box to front.
When I brought up the box, the cashier decided without using the scale I had too much, that I she took out bunch of the radish, and said that is enough. I said, I wanted you to weigh
to ensure that I was getting the right amount. She was peeved.
I insisted. When she measured it, it was full 5-6Lb lower
in weight than the posted weight of the box. She was getting
testy. She checked the weight three times to ensure that
I was not cheating her out of the precious radish. She told me
I should not be holding up the line. The cashier never once
said she made mistake, but rather remained confrontational.
She never said, sorry or it was her mistake.

At H-Mart there is not a single customer accessible
weigh in the store. You have apparently take the produce
to the counter to get it weighed. I think, this is illegal. I have
never been to a grocery store in all my life that did not
have customer accessible weigh. When the store first opened
it had scales at various locations, not anymore.

One phrase of "I was wrong" or "Sorry" would have resolved
this matter. But, she was confrontational not at all sorry. She
just wanted me out of the way. Purchasing 240$ worth of
grocery apparently did not make any difference.

So, I went to the customer service desk. I waited for the store manager. I told him the account of what happened. Store manager also did not care. I asked him where are the scales? He said, you can take the grocery to the counter (or specialty shop counter). I asked him about the lack of service level. He said almost nothing. just listened to us. But he did not say anything he was going to go to improve the service. I pointed out to him, the cashier, but he did not even care to speak to her; rather, he just walk away from us and the cashier as if nothing at all happened.

I have never had this poor customer service in any store. These
people simply did not care.

Do not shop there if you want a good customer service. Or wish to
be treated as a customer.

The grocery store, content and quality have gone down
significantly ever since the store opened about year ago.
The types and number of the items have to this
reviewer's eye have gone down, and the quality of the
meat, and produce also have gone down in quality.

If I could give NO STAR, I would. What a badly managed
store.

Andrew

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