Kevin Grace's Authorized Appliance Repair

★★★★☆

About Kevin Grace's Authorized Appliance Repair

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PO Box 60501 Nashville, AR

4.0769 13
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07/2014 I called him on a Monday morning because my fridge was making a weird noise. He had one other appointment that morning and he would be there shortly, which he was. All he did was listen to the strange noise and said he could fix

3
★★★★★

07/2014 I called him on a Monday morning because my fridge was making a weird noise. He had one other appointment that morning and he would be there shortly, which he was. All he did was listen to the strange noise and said he could fix

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DO NOT USE! Used once about a year ago and service was fine if a bit pricey. Dryer started malfunctioning last week so called them. Promised early afternoon but showed up at 530pm. He "fixed" the dryer by replacing the bearings. The

3
★★★★★

DO NOT USE! Used once about a year ago and service was fine if a bit pricey. Dryer started malfunctioning last week so called them. Promised early afternoon but showed up at 530pm. He "fixed" the dryer by replacing the bearings. The

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I called a week ahead of time on a Saturday to schedule someone to come look at my dishwasher. I called again on Thursday to see if they could give me an estimated time for when they would arrive and was told there was no way to do that, but that I was on the schedule. I waited until 2:30 on Saturday, (my day off) and finally called again. I was told that "Derick is your technician and he will call when he's on the way". Nobody showed up, nobody called. If they conduct their business this way, how's their quality of work? Don't waste your time with these guys, they waste yours.

1
★☆☆☆☆

I called a week ahead of time on a Saturday to schedule someone to come look at my dishwasher. I called again on Thursday to see if they could give me an estimated time for when they would arrive and was told there was no way to do that, but that I was on the schedule. I waited until 2:30 on Saturday, (my day off) and finally called again. I was told that "Derick is your technician and he will call when he's on the way". Nobody showed up, nobody called. If they conduct their business this way, how's their quality of work? Don't waste your time with these guys, they waste yours.

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If I could give zero stars I would. I was very suspicious of this guy the moment I met him by the way he was dressed and the vehicle arrived in but I gave him the benefit of the doubt & decided to let him in my home to REPAIR my fridge. Mr Chris Grace takes off the back panel & looks in for literally 2 minutes and declares my compressor was bad and it was going to be $1000 to replace/repair. I guess he felt I was someone rich who would throw him $60 for 2 minutes of what could not be called work. I was confident he had no idea what he was talking about and was after my money. As to avoid a confrontation with him I wrote him a check and stop payment on it before he left my driveway. I hope your bank charged you for depositing my check. Who knows how many other people this guy has scammed. STAY AWAY FROM THIS GUY!

1
★☆☆☆☆

If I could give zero stars I would. I was very suspicious of this guy the moment I met him by the way he was dressed and the vehicle arrived in but I gave him the benefit of the doubt & decided to let him in my home to REPAIR my fridge. Mr Chris Grace takes off the back panel & looks in for literally 2 minutes and declares my compressor was bad and it was going to be $1000 to replace/repair. I guess he felt I was someone rich who would throw him $60 for 2 minutes of what could not be called work. I was confident he had no idea what he was talking about and was after my money. As to avoid a confrontation with him I wrote him a check and stop payment on it before he left my driveway. I hope your bank charged you for depositing my check. Who knows how many other people this guy has scammed. STAY AWAY FROM THIS GUY!

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These con artists travel the country swindling unsuspecting clients. They have an "F" rating with the BBB, which is the worst on their rating scale. Do NOT use them. They will take your money and not do anything!

1
★☆☆☆☆

These con artists travel the country swindling unsuspecting clients. They have an "F" rating with the BBB, which is the worst on their rating scale. Do NOT use them. They will take your money and not do anything!

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1 out of 1 people found this review helpful.

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Grumpy ole dude,,tells whoppers,,very high,,acts like a baby,,acts like he is doing you a favor,,I think he is mad at the world,,find someone who wants your business,,check out his BBB rating,,F

3
★★★★★

Grumpy ole dude,,tells whoppers,,very high,,acts like a baby,,acts like he is doing you a favor,,I think he is mad at the world,,find someone who wants your business,,check out his BBB rating,,F

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We bought a used washer/dryer from Kevin after ours were destroyed in a flood. The repair men reported that the set was garbage but that their boss (Kevin Grace) had a used, like-new set that he would be willing to sell us. The units were

3
★★★★★

We bought a used washer/dryer from Kevin after ours were destroyed in a flood. The repair men reported that the set was garbage but that their boss (Kevin Grace) had a used, like-new set that he would be willing to sell us. The units were

Cons: shady, rude, dishonest, terrible business man

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I called Kevin he PROMISED he would take care of the emergency the next day... he never called me, to notify me of not being able to show up. He just left me out there! I called him back to follow up, he could not even remember who I was!

3
★★★★★

I called Kevin he PROMISED he would take care of the emergency the next day... he never called me, to notify me of not being able to show up. He just left me out there! I called him back to follow up, he could not even remember who I was!

Pros: Appliance Repair

Cons: No call no show!!!

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Took my money to order a part for my oven. He never ordered the part. He refuses to refund the money or respond in any way other than to play "victim". Reported to the Nashville Better Business Bureau. He refused to respond to them as well. Reported to the Tennessee Dept. of Consumer Affairs. They are investigating.

I discovered 16 complaints at the Detroit Better Business Bureau and 19 at the Nashville Better Busines Bureau. All similar problems. This person cannot be trusted.

1
★☆☆☆☆

Took my money to order a part for my oven. He never ordered the part. He refuses to refund the money or respond in any way other than to play "victim". Reported to the Nashville Better Business Bureau. He refused to respond to them as well. Reported to the Tennessee Dept. of Consumer Affairs. They are investigating.

I discovered 16 complaints at the Detroit Better Business Bureau and 19 at the Nashville Better Busines Bureau. All similar problems. This person cannot be trusted.

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1 out of 1 people found this review helpful.

.

Took my money to order a part for my oven. He never ordered the part. He refuses to refund the money or respond in any way other than to play "victim". Reported to the Nashville Better Business Bureau. He refused to respond to them as

3
★★★★★

Took my money to order a part for my oven. He never ordered the part. He refuses to refund the money or respond in any way other than to play "victim". Reported to the Nashville Better Business Bureau. He refused to respond to them as

Cons: unethical

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My refrigerator was leaking and the repairman said the filter we'd installed a few years ago was now leaking. He said it would be $80 to fix it (basically to remove filter and reattach line to the wall.) We probably could've done this

3
★★★★★

My refrigerator was leaking and the repairman said the filter we'd installed a few years ago was now leaking. He said it would be $80 to fix it (basically to remove filter and reattach line to the wall.) We probably could've done this

Pros: He did come the same day

Cons: Rude, unprofessional, expensive, unhelpful

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Called this service for refrigerator repair. The representative was uninformative and not especially polite, but he promised that a technician would arrive the same day in the afternoon. No tech ever arrived, and no cancellation call was

3
★★★★★

Called this service for refrigerator repair. The representative was uninformative and not especially polite, but he promised that a technician would arrive the same day in the afternoon. No tech ever arrived, and no cancellation call was

Cons: Rude, unresponsive, and unprofessional

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I contracted this company to repair a whirlpool dryer unit back on 3/10/2008 in my rental property. When the repair person came out to do the repair he did not have the parts on hand. He indicated that he would need to special order the parts to do the repair. The repair person then told me that he would have the parts in a few days and would complete the repair then. The company seemed trustworthy and I was headed out of town so I went ahead and wrote them a check for $199.95 to do the repairs in advance. Well a few days turned into a few weeks and then a few months. As of this day he has not repair my dryer. I eventually had to call Sear Home Repair to do the repair. I had a tenant living in the home and could not make him wait any longer.

Well, my real problem came with this company when I tried to contact them for my money back do to them never doing the repairs. They would not return my calls and when I did get through they indicated the check would be in the mail and not to worry. Well as to this day and after about 25 calls to them they still have not returned my money. These guys are pure thieves. Any business that would take from their customers should loose their license and not be in business (if they even have a license) ...Stay far away from these guys. I am now seeking legal help to get my money back.

1
★☆☆☆☆

I contracted this company to repair a whirlpool dryer unit back on 3/10/2008 in my rental property. When the repair person came out to do the repair he did not have the parts on hand. He indicated that he would need to special order the parts to do the repair. The repair person then told me that he would have the parts in a few days and would complete the repair then. The company seemed trustworthy and I was headed out of town so I went ahead and wrote them a check for $199.95 to do the repairs in advance. Well a few days turned into a few weeks and then a few months. As of this day he has not repair my dryer. I eventually had to call Sear Home Repair to do the repair. I had a tenant living in the home and could not make him wait any longer.

Well, my real problem came with this company when I tried to contact them for my money back do to them never doing the repairs. They would not return my calls and when I did get through they indicated the check would be in the mail and not to worry. Well as to this day and after about 25 calls to them they still have not returned my money. These guys are pure thieves. Any business that would take from their customers should loose their license and not be in business (if they even have a license) ...Stay far away from these guys. I am now seeking legal help to get my money back.

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1 out of 1 people found this review helpful.

 

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