Jeffrey's Automotive Repair

★★★★☆
  • 5913 Denton Hwy 377

    Watauga, TX 76148

    Cross street: Denton Hwy 377 & Western Center/Mid-Cities

    Map & Directions
  • 817-485-7340

4.4 15
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We have used Jeffrey Automotive for years. In the past 3 months, I've had two breakdowns...in different cars...right at closing time, but they took the time to send a wrecker for me! Being recently widowed, I am so glad to know the Jeffrey family will be there to help with my vehicle repairs! They will give you a fair estimate and always let you know if more work is needed. You usually work with the same technician so you form a rapport with them. Because of my situation, I can't get a new car...so it's good to know that Jeffrey's will make sure the one I drive is road ready!

5
★★★★★

We have used Jeffrey Automotive for years. In the past 3 months, I've had two breakdowns...in different cars...right at closing time, but they took the time to send a wrecker for me! Being recently widowed, I am so glad to know the Jeffrey family will be there to help with my vehicle repairs! They will give you a fair estimate and always let you know if more work is needed. You usually work with the same technician so you form a rapport with them. Because of my situation, I can't get a new car...so it's good to know that Jeffrey's will make sure the one I drive is road ready!

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Excellent! In fact, my favorite aspect of Jeffrey's Automotive is the name itself. It lets you know from the moment you drive up that you are dealing with a FAMILY. Many who work there share the family name and want to give the ultimate service, because it reflects directly on who they are. Even beyond family, there are not many "recent hires" at Jeffrey's. Perry, Danny, and the rest have been dedicated employees for more than two decades, so they take care of your vehicle with the excellent Jeffrey reputation, as well. You would never get that kind of personal, respectful, vehicle care at a generic car repair center. When other mechanics are "here today and gone tomorrow," they do not want to build strong professional relationships with customers. Every technician at Jeffrey's does. You can trust your car to the same dependable people on every visit.

As a single woman who doesn't know a THING about car maintenance, I feel nervous going anywhere else. But at Jeffrey's, they treat me like an honored guest: always suggesting the most reasonable solutions and prices, always looking out for my safety, always making me glad my car is in THE RIGHT PLACE!

This week, I had a tune-up and brake service. When I could not stay for the service, they took me back to my house, so that I could get on with my day. They called before every vehicle procedure. When they suggested new tires (Mine were worn down completely!!) they offered to call around to various tire centers to help me find the best deal. Finally they helped make the appointment for me and drove my car over to the tire store.

I am telling you, there is no generic car center that would welcome you as if you were a guest in their home. No. Only a family does that.

I respect Jeffrey's Automotive. I have benefitted from their dedication for the 25 years I have lived in NRH. They are a business hinge on Denton Hwy. and a golden asset to our community.

5
★★★★★

Excellent! In fact, my favorite aspect of Jeffrey's Automotive is the name itself. It lets you know from the moment you drive up that you are dealing with a FAMILY. Many who work there share the family name and want to give the ultimate service, because it reflects directly on who they are. Even beyond family, there are not many "recent hires" at Jeffrey's. Perry, Danny, and the rest have been dedicated employees for more than two decades, so they take care of your vehicle with the excellent Jeffrey reputation, as well. You would never get that kind of personal, respectful, vehicle care at a generic car repair center. When other mechanics are "here today and gone tomorrow," they do not want to build strong professional relationships with customers. Every technician at Jeffrey's does. You can trust your car to the same dependable people on every visit.

As a single woman who doesn't know a THING about car maintenance, I feel nervous going anywhere else. But at Jeffrey's, they treat me like an honored guest: always suggesting the most reasonable solutions and prices, always looking out for my safety, always making me glad my car is in THE RIGHT PLACE!

This week, I had a tune-up and brake service. When I could not stay for the service, they took me back to my house, so that I could get on with my day. They called before every vehicle procedure. When they suggested new tires (Mine were worn down completely!!) they offered to call around to various tire centers to help me find the best deal. Finally they helped make the appointment for me and drove my car over to the tire store.

I am telling you, there is no generic car center that would welcome you as if you were a guest in their home. No. Only a family does that.

I respect Jeffrey's Automotive. I have benefitted from their dedication for the 25 years I have lived in NRH. They are a business hinge on Denton Hwy. and a golden asset to our community.

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My husband took my car to them to have 2 exhaust sensors fixed ($125) and they took it upon themselves to do a full fuel system service as well as a new gas cap it didn't need, trumping my "out the door" cost to $315! Being a gullible female, I paid their tab and didn't discover until I got home and looked over the receipt that I realized how I got screwed. The cost of the repair we took it in for was only $125. Add $149 for "Total fuel system service- engine decarb" and new gas cap $23.98 (the cap that was on it had PASSED state inspection!). I didn't ask for any of these extra things to be done. When my Husband had called them, from his work, for the estimate, they quoted him the amount we paid ($315) but apparently didn't tell him all the extra work they were including in that estimate. How are we suppose to know.... We're not mechanics nor technicians, we have no idea what it costs to change sensors! Thats what we thought we were paying for. Like I said, it wasn't until I got home that I discovered the extra work that was snuck in on us. Whatever you do with this shop, GET IT ON PAPER FIRST!!! Don't CALL from work to get your estimate, GET IT IN WRITING and know up front ON PAPER what your being charged for! Even if I had disputed it upon pickup, they have the right to a "Mechanics Lien" and they know this. Pay it or we keep your car and sell it! My bill should have only been $125. I feel very much taken advantage of. If the car needs other work done in addition to that requested, explain that up front. We thought we were paying for 2 sensors to be changed. They took advantage of our ignorance and were not up front about the excessive charges.

1
★☆☆☆☆

My husband took my car to them to have 2 exhaust sensors fixed ($125) and they took it upon themselves to do a full fuel system service as well as a new gas cap it didn't need, trumping my "out the door" cost to $315! Being a gullible female, I paid their tab and didn't discover until I got home and looked over the receipt that I realized how I got screwed. The cost of the repair we took it in for was only $125. Add $149 for "Total fuel system service- engine decarb" and new gas cap $23.98 (the cap that was on it had PASSED state inspection!). I didn't ask for any of these extra things to be done. When my Husband had called them, from his work, for the estimate, they quoted him the amount we paid ($315) but apparently didn't tell him all the extra work they were including in that estimate. How are we suppose to know.... We're not mechanics nor technicians, we have no idea what it costs to change sensors! Thats what we thought we were paying for. Like I said, it wasn't until I got home that I discovered the extra work that was snuck in on us. Whatever you do with this shop, GET IT ON PAPER FIRST!!! Don't CALL from work to get your estimate, GET IT IN WRITING and know up front ON PAPER what your being charged for! Even if I had disputed it upon pickup, they have the right to a "Mechanics Lien" and they know this. Pay it or we keep your car and sell it! My bill should have only been $125. I feel very much taken advantage of. If the car needs other work done in addition to that requested, explain that up front. We thought we were paying for 2 sensors to be changed. They took advantage of our ignorance and were not up front about the excessive charges.

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These guys are honest and reliable. I let them do all the work on both of my cars and have always been more than happy. Let them know Bill Cook sent you!

5
★★★★★

These guys are honest and reliable. I let them do all the work on both of my cars and have always been more than happy. Let them know Bill Cook sent you!

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I called Jeffrey's Auto at 3 pm on a Fri 2-12-2010 to see if they could look at my sons truck. I got there name from yellow pages internet search. I live in Keller, about 6 miles away. They said bring it in now and they would get it on a lift. Twenty mins later I was there and truck was on a lift. I told them the front end shakes on turns. They checked power steering pump and front seal was leaking and mechanic explained when the liquid gets low, air gets in the line and makes it vibrate when used as in turns. The mechanic was willing to replace it before closing time at 5:30 pm (it was now 4 pm), but they could not find one in stock after Jerry called 3-4 places. I will probably let my son go back to Houston in it and we will fix in next few weeks when he can now that I know its not dangerous to drive. I was very pleased with the quick service and honesty, and to top it off, they did not charge me anything. I had a leaking radiator fixed there a year earlier, that might have helped, but I did not remember the place's name until I pulled into the parking lot. I feel bad that I may not get that truck fixed there, but I need a tune up on my Envoy, and they will be doing it. The real kicker to the honesty part is my son had taken it to a Firestone store in Houston and they never identified the real problem, but did recommend replacing the power steering pump and hose because of obvious leak and also said we needed new brake rotors because they were probably warped (probably mind you, does not shake when going straight and brakes applied), new shocks, repack wheel bearings, and a front end alignment. Over a $1100 just to blanket everything that might be causing the shake.
I usually do a lot of my own repairs over the past 30 years so know a fair amount about cars. I observed other people come in for service and was amazed to here the service guy tell them what they probably needed was much less than what some thought they needed. One guy came in with his daughter and an estimate from another shop and the service rep took the time to look at it and tell him it was mostly correct except for one item and it might be needed, but it was better to run the electronic diagnostic and not be guessing with high dollar replacements. I don't know these guys from Adam, but they will do all my repairs from now on and I will refer others as I hope I am doing in this message. Thanks Jerry, Barry W from Keller. Silver Ford Sport trac so you will know who it was.

5
★★★★★

I called Jeffrey's Auto at 3 pm on a Fri 2-12-2010 to see if they could look at my sons truck. I got there name from yellow pages internet search. I live in Keller, about 6 miles away. They said bring it in now and they would get it on a lift. Twenty mins later I was there and truck was on a lift. I told them the front end shakes on turns. They checked power steering pump and front seal was leaking and mechanic explained when the liquid gets low, air gets in the line and makes it vibrate when used as in turns. The mechanic was willing to replace it before closing time at 5:30 pm (it was now 4 pm), but they could not find one in stock after Jerry called 3-4 places. I will probably let my son go back to Houston in it and we will fix in next few weeks when he can now that I know its not dangerous to drive. I was very pleased with the quick service and honesty, and to top it off, they did not charge me anything. I had a leaking radiator fixed there a year earlier, that might have helped, but I did not remember the place's name until I pulled into the parking lot. I feel bad that I may not get that truck fixed there, but I need a tune up on my Envoy, and they will be doing it. The real kicker to the honesty part is my son had taken it to a Firestone store in Houston and they never identified the real problem, but did recommend replacing the power steering pump and hose because of obvious leak and also said we needed new brake rotors because they were probably warped (probably mind you, does not shake when going straight and brakes applied), new shocks, repack wheel bearings, and a front end alignment. Over a $1100 just to blanket everything that might be causing the shake.
I usually do a lot of my own repairs over the past 30 years so know a fair amount about cars. I observed other people come in for service and was amazed to here the service guy tell them what they probably needed was much less than what some thought they needed. One guy came in with his daughter and an estimate from another shop and the service rep took the time to look at it and tell him it was mostly correct except for one item and it might be needed, but it was better to run the electronic diagnostic and not be guessing with high dollar replacements. I don't know these guys from Adam, but they will do all my repairs from now on and I will refer others as I hope I am doing in this message. Thanks Jerry, Barry W from Keller. Silver Ford Sport trac so you will know who it was.

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1 out of 1 people found this review helpful.

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We have used Jeffrey's Automotive for the last six years. They have always been friendly, truthful and less expensive than the dealership. They are good about always discussing my options with me before they do the work... they genuinely care. I appreciate their trustworthy service and plan to continue to use them.

5
★★★★★

We have used Jeffrey's Automotive for the last six years. They have always been friendly, truthful and less expensive than the dealership. They are good about always discussing my options with me before they do the work... they genuinely care. I appreciate their trustworthy service and plan to continue to use them.

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If you want a mechanic you can trust, then you must visit Jeffrey's Automotive! You will never be deceived but will be blessed always. Have used this company many, many times over the past 15 years and have recommended it to others also. Always satisfied and a name you can always trust!!

5
★★★★★

If you want a mechanic you can trust, then you must visit Jeffrey's Automotive! You will never be deceived but will be blessed always. Have used this company many, many times over the past 15 years and have recommended it to others also. Always satisfied and a name you can always trust!!

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The service given here was outstanding. I honestly feel like I can trust your service reps and they are not trying to take advantage of anyone. Everytime I had a question it was answered quickly and correctly. I was even given a ride home so that I could get my computer so that I could work while I waited. I thought the facility was clean and organized. I was impressed with the volume of customers and steady activity for all the guys working upfront. That is a good sign to me! Lots of customers means good serviced happy clients! I absolutely recommend this shop to others!

5
★★★★★

The service given here was outstanding. I honestly feel like I can trust your service reps and they are not trying to take advantage of anyone. Everytime I had a question it was answered quickly and correctly. I was even given a ride home so that I could get my computer so that I could work while I waited. I thought the facility was clean and organized. I was impressed with the volume of customers and steady activity for all the guys working upfront. That is a good sign to me! Lots of customers means good serviced happy clients! I absolutely recommend this shop to others!

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I was very impressed with their facility. They are family friendly and have a Christian Atmosphere. I felt very comfortable leaving my vehicle in their hands. They are trustworthy and ethical in their service. I was completely satisfied and would absolutely recommend this shop to others!

5
★★★★★

I was very impressed with their facility. They are family friendly and have a Christian Atmosphere. I felt very comfortable leaving my vehicle in their hands. They are trustworthy and ethical in their service. I was completely satisfied and would absolutely recommend this shop to others!

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Jeffrey's Automotive is professional and courteous. They are customer oriented. It is obvious that the mechanics at Jeffrey's really know what they are doing. We were satisfied 100%. I have been bringing my cars to Jeffrey's for years and have never had a bad experience. They are honest and can be trusted which says everything! I would highly recommend this shop to others!

5
★★★★★

Jeffrey's Automotive is professional and courteous. They are customer oriented. It is obvious that the mechanics at Jeffrey's really know what they are doing. We were satisfied 100%. I have been bringing my cars to Jeffrey's for years and have never had a bad experience. They are honest and can be trusted which says everything! I would highly recommend this shop to others!

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As a single woman responsible for a car and truck, I appreciate the honesty and trustworthiness of the guys at Jeffrey's Automotive. I am thankful for a job well done!

5
★★★★★

As a single woman responsible for a car and truck, I appreciate the honesty and trustworthiness of the guys at Jeffrey's Automotive. I am thankful for a job well done!

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I was not happy with the lack of Quality control for my vehicle being ready. According to the Transmission Technician he had said that the make ready guys must have not done everything that was expected. The problem was that the clutch pedal felt as hard to push if not harder than the Competition clutch previously installed and when in use the engine did not engage the transmission until the top of the pedal movement. The fix was quick though, I had to ask the Transmission Tech to adjust it to make it right. He did something to the pedal and it seemed good. He said that the new clutch was not bad, it just should of had that adjustment done before I picked it up. But when he told me about it he admitted that he did not recheck it after the make ready guys got it to put it together. This meant to me he did not check his work. Then on the way home the MIL warning light lit. This was a new condition that I had not had prior to bringing into them. I turned back to the shop again, and this time I went to the front desk to Danny, he asked for the keys and drove it to the shop that does the computer diagnostics on all of the vehicles prior to repair and following the repair per their words. I went back to that bay to observe and this technician found the code and the repair was a back pressure hose that was disconnected from the EGR valve for the transmission replacement was not properly installed. The technician showed me the line and showed me while he put it back on properly. Then he cleared the code and the MIL lamp went away. I have driven my vehicle for 4 days to work and around and still no MIL lamp has returned. That was an accurate correction so far. But the Real Problem is I should never of had to return to have such easy task done by the shop to be a Completely Satisfied Customer. I thanked the Computer Tech for his quickness in helping me get out of there as quickly as he did. I did not stop in at the front office since I had paid in full for services rendered and I have not heard from the front office by telephone or anything since. Just as a recommendation: Follow up to see if all is good for the customer, would really get me to think better of the shop for future repairs or referrals.
This was not my best experience with these guys. They have done better in the past.
First posting 10/27/09 comments made above.

Second posting 11/04//09 following comments:
Jeffrey??s Automotive Takes care of their Customers

I have recently received a card in the mail, hand written advising me of the appreciated business I gave Jeffrey??s Automotive and that they value their customers and hope I will bring more of my business to them in the future as well as any concerns I may have that they would like the opportunity to address them as a way to show they back the work provided. I never believed any intentional wrong was done to me as a customer and I do believe that Jeffrey??s Automotive is a shop to be trusted to take care of there customers. I have been pleased with the finished product. And I have no doubt if I have an issue that requires further attention such as warranty repair or follow up because of a question that I can bring my vehicle to them and be treated fairly and with the best of care.
Thanks Jeffrey??s Automotive.

4
★★★★☆

I was not happy with the lack of Quality control for my vehicle being ready. According to the Transmission Technician he had said that the make ready guys must have not done everything that was expected. The problem was that the clutch pedal felt as hard to push if not harder than the Competition clutch previously installed and when in use the engine did not engage the transmission until the top of the pedal movement. The fix was quick though, I had to ask the Transmission Tech to adjust it to make it right. He did something to the pedal and it seemed good. He said that the new clutch was not bad, it just should of had that adjustment done before I picked it up. But when he told me about it he admitted that he did not recheck it after the make ready guys got it to put it together. This meant to me he did not check his work. Then on the way home the MIL warning light lit. This was a new condition that I had not had prior to bringing into them. I turned back to the shop again, and this time I went to the front desk to Danny, he asked for the keys and drove it to the shop that does the computer diagnostics on all of the vehicles prior to repair and following the repair per their words. I went back to that bay to observe and this technician found the code and the repair was a back pressure hose that was disconnected from the EGR valve for the transmission replacement was not properly installed. The technician showed me the line and showed me while he put it back on properly. Then he cleared the code and the MIL lamp went away. I have driven my vehicle for 4 days to work and around and still no MIL lamp has returned. That was an accurate correction so far. But the Real Problem is I should never of had to return to have such easy task done by the shop to be a Completely Satisfied Customer. I thanked the Computer Tech for his quickness in helping me get out of there as quickly as he did. I did not stop in at the front office since I had paid in full for services rendered and I have not heard from the front office by telephone or anything since. Just as a recommendation: Follow up to see if all is good for the customer, would really get me to think better of the shop for future repairs or referrals.
This was not my best experience with these guys. They have done better in the past.
First posting 10/27/09 comments made above.

Second posting 11/04//09 following comments:
Jeffrey??s Automotive Takes care of their Customers

I have recently received a card in the mail, hand written advising me of the appreciated business I gave Jeffrey??s Automotive and that they value their customers and hope I will bring more of my business to them in the future as well as any concerns I may have that they would like the opportunity to address them as a way to show they back the work provided. I never believed any intentional wrong was done to me as a customer and I do believe that Jeffrey??s Automotive is a shop to be trusted to take care of there customers. I have been pleased with the finished product. And I have no doubt if I have an issue that requires further attention such as warranty repair or follow up because of a question that I can bring my vehicle to them and be treated fairly and with the best of care.
Thanks Jeffrey??s Automotive.

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I've been a Jeffrey's Auto customer since 2001. Bumper to bumper the best service ctr. I use them because I trust them & I can rely on their high quality workmanship.

5
★★★★★

I've been a Jeffrey's Auto customer since 2001. Bumper to bumper the best service ctr. I use them because I trust them & I can rely on their high quality workmanship.

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Horrible experience with their Oil Change Boucher membership. They work bankers hours, can't get service on weekends and a long wait for service. Oh and i almost forgot, they dont take walk-ins you must have an appointment.

1
★☆☆☆☆

Horrible experience with their Oil Change Boucher membership. They work bankers hours, can't get service on weekends and a long wait for service. Oh and i almost forgot, they dont take walk-ins you must have an appointment.

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Business Response:

We value our customers Sir, I am sorry for your recent experience with our Auto Care Super Saver coupon. We are family owned and operated and have been at this location for over thirty years. We have maintained the same business hours of 7:30 - 5:30, Monday through Friday throughout these entire 30 years. We do this so that our employees can have time to be with their families in the evenings and on the weekends because this is a value that we believe is very important. On the Super Saver card which you referred to, our business hours were clearly stated in writing, as well as the request that you make an appointment to try and avoid this kind of problem. We do this to insure that your vehicle will be serviced as quickly as possible when you walk in the door. We try to follow the golden rule and we really do try to give the absolute best service that we can. Calling our Auto Care Super Saver coupon a "scam" because you did not read the coupon is really very misleading. We service those customers who have made appointments first and we would be glad to do that for you.
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Jeffrey's has been in business for almost 30 years, so I know I can trust them! They are a quality shop . . . Danny, Perry and Tony are great upfront guys to work with . . . they will help you figure out what needs to be done!

5
★★★★★

Jeffrey's has been in business for almost 30 years, so I know I can trust them! They are a quality shop . . . Danny, Perry and Tony are great upfront guys to work with . . . they will help you figure out what needs to be done!

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More about Jeffrey's Automotive Repair

We are an Automotive Supercenter. We service Foreign and Domestic cars. We want your car to be safe and reliable. We want to help you protect your investment!

 

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