Geek Squad

★★☆☆☆
  • 5024 Shelbyville Rd

    Louisville, KY 40207

    Map & Directions
  • 502-259-9577

About Geek Squad

Categories
  • Computer Repair Services
  • Computer Dealers
  • Household Appliances

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The Home Depot

964 Breckenridge Lane Louisville, KY

1.5 2
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Damaged my windows XP & couldn't fix myself. G.S. was to try & fix or, failing that, pull off files from hard drive & do clean reinstall.
Checked back in about 10 days, couldn't fix, authorized reinstall.
a couple weeks later, still working, seemed like they were almsot done when I checked in person. Asked for call back from tech. No call. Finally, when I called on 1-month anniversary am told it was just finished. Going to pick up. After this experience I would not deal with them again. Also, service at this Best Buy location Geek Squad was very slow at counter, even when not crowded.

2
★★☆☆☆

Damaged my windows XP & couldn't fix myself. G.S. was to try & fix or, failing that, pull off files from hard drive & do clean reinstall.
Checked back in about 10 days, couldn't fix, authorized reinstall.
a couple weeks later, still working, seemed like they were almsot done when I checked in person. Asked for call back from tech. No call. Finally, when I called on 1-month anniversary am told it was just finished. Going to pick up. After this experience I would not deal with them again. Also, service at this Best Buy location Geek Squad was very slow at counter, even when not crowded.

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I took my daughter's 3 yr. old lap top to this Geek Squad. We waited in line for 35 minutes. She had the computer serviced by the Geek Squad in a different location only a year earlier, in which she spent $500 for addition of programs and services. Now the computer has crashed. We were told the hard drive was bad and needed to be replaced. The only hard drive they had to fit the computer was much larger than the original one and would costs $135.00. The installation would be $129.00. They would need to reload the operating system (XP) that would be another $139.00 then they would add another Anti-Virus (which they did a year ago) and any other programs needed for an additional expense. The total would be in excess of $500 by the time we finished.
We refused this service as I thought it was ridiculous to spend another $500 on a computer that costs $900...and just spent $500 on it a year ago.

I returned home, called a friend who "plays with computers" as a hobby. He looked up the hard drive on the internet, found a brand new one for $52. He ordered it and it was delivered in two days. He installed the new hard drive in 13 minutes (this would have costs me $129.00 at the Geek Squad) which consists removing two screws sliding out the old drive and sliding in the new. He then loaded the operating system back on it (which we had a CD for), a FREE anti-virus off the internet that he has used for several years and the Micro-soft office Suite as well as the Wireless Card programs we wanted put back and within 1 hour and 15 minutes the computer is up and running as if it were new....all for $52.00

I saved over $450 by NOT using the Geek Squad!

1
★☆☆☆☆

I took my daughter's 3 yr. old lap top to this Geek Squad. We waited in line for 35 minutes. She had the computer serviced by the Geek Squad in a different location only a year earlier, in which she spent $500 for addition of programs and services. Now the computer has crashed. We were told the hard drive was bad and needed to be replaced. The only hard drive they had to fit the computer was much larger than the original one and would costs $135.00. The installation would be $129.00. They would need to reload the operating system (XP) that would be another $139.00 then they would add another Anti-Virus (which they did a year ago) and any other programs needed for an additional expense. The total would be in excess of $500 by the time we finished.
We refused this service as I thought it was ridiculous to spend another $500 on a computer that costs $900...and just spent $500 on it a year ago.

I returned home, called a friend who "plays with computers" as a hobby. He looked up the hard drive on the internet, found a brand new one for $52. He ordered it and it was delivered in two days. He installed the new hard drive in 13 minutes (this would have costs me $129.00 at the Geek Squad) which consists removing two screws sliding out the old drive and sliding in the new. He then loaded the operating system back on it (which we had a CD for), a FREE anti-virus off the internet that he has used for several years and the Micro-soft office Suite as well as the Wireless Card programs we wanted put back and within 1 hour and 15 minutes the computer is up and running as if it were new....all for $52.00

I saved over $450 by NOT using the Geek Squad!

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