Five Star Moving & Storage, Inc

★★★☆☆

About Five Star Moving & Storage, Inc

Categories
  • Moving Companies
  • Storage
  • Self Storage

Transportation & Storage

Transportation & Storage
More choices in Skokie:
Resultset_next

Life Storage

6505 Oakton St Morton Grove, IL

Resultset_next

Lawrence-Kedzie Self Storage LLC

3215 W Lawrence Ave Chicago, IL

2.6666667 12
Hi! Sign in to let us know how Five Star Moving & Storage, Inc was?
Write a Review
.

So I really liked the service I recieved from these guys quick, reasonably priced and safe with your belongings, I will definitely use these guys again, movers are hard to find, once you have a good one dont let go, only thing I can recommend is book earlier in the month if your doing an end of the month move, there schedules fill up quick and youll end up with guys stuck in traffic if they only have spots open during rush hour!

2
★★★★★

So I really liked the service I recieved from these guys quick, reasonably priced and safe with your belongings, I will definitely use these guys again, movers are hard to find, once you have a good one dont let go, only thing I can recommend is book earlier in the month if your doing an end of the month move, there schedules fill up quick and youll end up with guys stuck in traffic if they only have spots open during rush hour!

.

Just wanted to say thank you guys for ... the outstanding job ... It was excellent to have such a motivated and experienced team to move us.

2
★★★★★

Just wanted to say thank you guys for ... the outstanding job ... It was excellent to have such a motivated and experienced team to move us.

.

Thank you for all your help in planning our move. Everything went very well the other day. We really had no idea how much stuff we actually had! The movers were professional Very quick and friendly, it was a pleasure to do business with five star movers

2
★★★★★

Thank you for all your help in planning our move. Everything went very well the other day. We really had no idea how much stuff we actually had! The movers were professional Very quick and friendly, it was a pleasure to do business with five star movers

.

under new management five star movers was a very good choice, I'm not sure who or why wrote those reviews at the bottom, this must have been something of the past. Recommended !

2
★★★★★

under new management five star movers was a very good choice, I'm not sure who or why wrote those reviews at the bottom, this must have been something of the past. Recommended !

Pros: quick and cheap

Cons: none

.

My items were picked up on 2/6/10. I was told it would take 3 to 14 business day to receive my items. It is now 3/2/10 and I am told a will "probably receive my items on 3/4/10, but it isn't certain. I have made numerous calls and have been told a number of different things. I have been offered no compensation for the delay and told I would be charged an extra $350 to move my shipment to a smaller truck. No one has initiated a call to me during the process. I keep calling and the date keeps being pushed back with no explanation. When getting quotes the Five Star Moving sales person promised me excellent customer service, guaranteed prices and a 3 to 14 business day deliver. I received none of this.

0
★☆☆☆☆

My items were picked up on 2/6/10. I was told it would take 3 to 14 business day to receive my items. It is now 3/2/10 and I am told a will "probably receive my items on 3/4/10, but it isn't certain. I have made numerous calls and have been told a number of different things. I have been offered no compensation for the delay and told I would be charged an extra $350 to move my shipment to a smaller truck. No one has initiated a call to me during the process. I keep calling and the date keeps being pushed back with no explanation. When getting quotes the Five Star Moving sales person promised me excellent customer service, guaranteed prices and a 3 to 14 business day deliver. I received none of this.

Pros: Good Sales People ‚?? Don‚??t Believe Them

Cons: Don't Deliver on Time, Horrible Communication, Add on costs

.

It's bad when the movers steal your belongings, even worse after you feed them and tip them. And then the company makes no effort to resolve this issue. 6 months later, I have had no response from the claims department. I've never writen a review before or contacted the BBB to file a complaint but this was the worst customer service I've ever experienced. BTW, they advertise the BBB logo but 5 Star is not a member is good standing.

0
★☆☆☆☆

It's bad when the movers steal your belongings, even worse after you feed them and tip them. And then the company makes no effort to resolve this issue. 6 months later, I have had no response from the claims department. I've never writen a review before or contacted the BBB to file a complaint but this was the worst customer service I've ever experienced. BTW, they advertise the BBB logo but 5 Star is not a member is good standing.

Cons: Items stolen! Don't use Five Star

.

This was my first experience with using a moving company and it makes me not want to use another one. They told me they would give me 24 hrs before picking up my belongings. I got 5 hours notice. They would not disassemble my large items even though I was told that they would ahead of time. This of course added onto my cubic footage. I was quoted $1000 and ended up being charged over $1400. They also told me that I would be given 24 hrs notice for the delivery. They called me 5 hrs before the scheduled delivery and told me that they had truck trouble and were only willing to deliver my stuff at 11pm or 5am the next morning. They weren't willing to deliver it when I got out of work. So I basically had no choice but to choose between late at night and EARLY in the AM for the delivery. I spoke to the owner who was absolutely unprofessional. He refused to make any accommodations and clearly the customer wasn't going to be right. He was rude and condescending, and I got NOWHERE! DO NOT USE THESE GUYS! So not worth it. I should have rented a u-haul.

0
★☆☆☆☆

This was my first experience with using a moving company and it makes me not want to use another one. They told me they would give me 24 hrs before picking up my belongings. I got 5 hours notice. They would not disassemble my large items even though I was told that they would ahead of time. This of course added onto my cubic footage. I was quoted $1000 and ended up being charged over $1400. They also told me that I would be given 24 hrs notice for the delivery. They called me 5 hrs before the scheduled delivery and told me that they had truck trouble and were only willing to deliver my stuff at 11pm or 5am the next morning. They weren't willing to deliver it when I got out of work. So I basically had no choice but to choose between late at night and EARLY in the AM for the delivery. I spoke to the owner who was absolutely unprofessional. He refused to make any accommodations and clearly the customer wasn't going to be right. He was rude and condescending, and I got NOWHERE! DO NOT USE THESE GUYS! So not worth it. I should have rented a u-haul.

Cons: Bad estimate, late delivery at ridiculous time

.

My worst move ever:
Stay away from this fraud:
They showed up late. delivered late.
They packed 1/3 of my furniture. Charged good money for it and I ended up with broken CD player, broken glasses and dishes. chipped desk and bed. Only books and clothing were not damaged!!
The claim processing is a hoax. They don?t return your calls. Do your research, read review to find out what kind of company they are.
This is what you get for No Government regulations for these unethical people.

0
★☆☆☆☆

My worst move ever:
Stay away from this fraud:
They showed up late. delivered late.
They packed 1/3 of my furniture. Charged good money for it and I ended up with broken CD player, broken glasses and dishes. chipped desk and bed. Only books and clothing were not damaged!!
The claim processing is a hoax. They don?t return your calls. Do your research, read review to find out what kind of company they are.
This is what you get for No Government regulations for these unethical people.

Cons: unethical bad service rude

.

If you care about getting good value for your money or getting the services that you paid for, I would not use Five Star Moving and Storage. I was told that my shipment would be handled door to door by Five Star - no one else...this was not the case. The company that dropped off my shipment was rude and said that if I didn't pay a $300 shuttle fee they would put my shipment in storage, which would have cost more than $1000 dollars. Even after getting confirmation from the management at my apartment complex that there was no need for a shuttle service, Five Star refused to refund the $300. They also never called when they said would and never returned phone calls. Five Star Moving and Storage is horrible.

0
★☆☆☆☆

If you care about getting good value for your money or getting the services that you paid for, I would not use Five Star Moving and Storage. I was told that my shipment would be handled door to door by Five Star - no one else...this was not the case. The company that dropped off my shipment was rude and said that if I didn't pay a $300 shuttle fee they would put my shipment in storage, which would have cost more than $1000 dollars. Even after getting confirmation from the management at my apartment complex that there was no need for a shuttle service, Five Star refused to refund the $300. They also never called when they said would and never returned phone calls. Five Star Moving and Storage is horrible.

Pros: Nice on the phone before I gave them money

Cons: After I gave them money they didn't care anymore

.

I used this moving company based on a friend's recommendation. They came on time, but when they got to my new place, they scratched up my hardwood floors horribly!! They made at least 4 huge, deep scratches in my floors. The only way to fix them would be to redo the floors in the whole condo. They also broke my headboard. I talked to the owner, Ron, who is a friend of a friend and he was unbelievably rude to me. The movers had told him what they did and he still refused to do anything about it. I was so disgusted with him and the way he treated me. Do not use this company!!!

0
★☆☆☆☆

I used this moving company based on a friend's recommendation. They came on time, but when they got to my new place, they scratched up my hardwood floors horribly!! They made at least 4 huge, deep scratches in my floors. The only way to fix them would be to redo the floors in the whole condo. They also broke my headboard. I talked to the owner, Ron, who is a friend of a friend and he was unbelievably rude to me. The movers had told him what they did and he still refused to do anything about it. I was so disgusted with him and the way he treated me. Do not use this company!!!

.

NO NOT USE THIS COMPANY! I used 5 star movers for my move from Chicago to Oklahoma and they were very unprofessional. They showed up 4 to 5 hours late on each of our 4 stops. They told us the move would cost us less then $1500 but the time they loaded up my stuff in their truck, they told us it would cost us $3500. Our only choice at that point was to pay for them to unload the truck @ $200 an hour. Or pay the $3500 Ron (the owner) was very rude and unprofessional with everything. They broke my fish tank. I WOULD NOT USE THIS COMPANY.

0
★☆☆☆☆

NO NOT USE THIS COMPANY! I used 5 star movers for my move from Chicago to Oklahoma and they were very unprofessional. They showed up 4 to 5 hours late on each of our 4 stops. They told us the move would cost us less then $1500 but the time they loaded up my stuff in their truck, they told us it would cost us $3500. Our only choice at that point was to pay for them to unload the truck @ $200 an hour. Or pay the $3500 Ron (the owner) was very rude and unprofessional with everything. They broke my fish tank. I WOULD NOT USE THIS COMPANY.

Pros: I cant think of any pros

Cons: they don't so what they say

.

I would recommend this company to ANYONE who is moving locally in the Chicagoland area. Allthough the price was a little bit higher then that of their competition, the service was worth every penny. The movers were fast, efficient, and polite. The 4 movers were able to move my 3 bedroom condo from downtown to Lincolnwood in less time then almost every other company had estimated. They took the utmost care of my belongings as if they were moving their own things. Again, I would recommend Five Star Moving & Storage to anyone moving in the Chicagoland area.

2
★★★★★

I would recommend this company to ANYONE who is moving locally in the Chicagoland area. Allthough the price was a little bit higher then that of their competition, the service was worth every penny. The movers were fast, efficient, and polite. The 4 movers were able to move my 3 bedroom condo from downtown to Lincolnwood in less time then almost every other company had estimated. They took the utmost care of my belongings as if they were moving their own things. Again, I would recommend Five Star Moving & Storage to anyone moving in the Chicagoland area.

Pros: Great service, great movers.

Cons: Not much, but a little more expensive then other local movers.

 

Wait, you're the expert.

If you've been to or used Five Star Moving & Storage, Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review