Enchante Spa & Salon

★★★☆☆
Make Your Day a Special One
  • 623 Market St

    Kirkland, WA 98033

    Cross street: Right Around the Corner from Downtown Kirkland

    Map & Directions
  • 425-827-5658

About Enchante Spa & Salon

Hours
Tue-Sat: 9am-5pm

Personal Services

Personal Services
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2.5 4
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I recently purchased a spa treatment for my wife and mother. The intent was for them to enjoy the spa together but was told after I purchased this gift that only one person could use the gift at a time. So my wife scheduled hers first. The day of the spa treatment (Friday afternoon) my wife received a call that they were rescheduling her appointment, no reason given. They only gave her a two hour warning ?? she had already taken time off of work to get this done.
When she finally did arrive for her appointment a couple weeks later, she had a miserable experience. It was so bad that my wife advised my mother to NOT use her gift. My wife was uncomfortable to the point that she cried in the middle of it.
The service was terrible from the start. The woman was rude, acted like she was doing my wife a favor by being there. There was no soothing music in the spa area as there is in every spa environment we have ever experienced.
My wife did not receive the entire treatment that was promised in the gift, the treatment only went 90 minutes although we were promised 150 minutes.
The experience was much more like a doctor visit than a relaxing spa day as it was intended. I called to get a refund on my mothers gift and was rejected. Stay away from this place!

Never AGAIN!!

1
★☆☆☆☆

I recently purchased a spa treatment for my wife and mother. The intent was for them to enjoy the spa together but was told after I purchased this gift that only one person could use the gift at a time. So my wife scheduled hers first. The day of the spa treatment (Friday afternoon) my wife received a call that they were rescheduling her appointment, no reason given. They only gave her a two hour warning ?? she had already taken time off of work to get this done.
When she finally did arrive for her appointment a couple weeks later, she had a miserable experience. It was so bad that my wife advised my mother to NOT use her gift. My wife was uncomfortable to the point that she cried in the middle of it.
The service was terrible from the start. The woman was rude, acted like she was doing my wife a favor by being there. There was no soothing music in the spa area as there is in every spa environment we have ever experienced.
My wife did not receive the entire treatment that was promised in the gift, the treatment only went 90 minutes although we were promised 150 minutes.
The experience was much more like a doctor visit than a relaxing spa day as it was intended. I called to get a refund on my mothers gift and was rejected. Stay away from this place!

Never AGAIN!!

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I found the Enchante Day Spa when I was looking for an anti-cellulite program I had done while in LA. Found it here at Enchante. The procedure was the same with the machine that looks like Robby the Robot, massaging and breaking up the cellulite 'strings' in your thighs. A bit too pricey for me and not very affordable.

3
★★★☆☆

I found the Enchante Day Spa when I was looking for an anti-cellulite program I had done while in LA. Found it here at Enchante. The procedure was the same with the machine that looks like Robby the Robot, massaging and breaking up the cellulite 'strings' in your thighs. A bit too pricey for me and not very affordable.

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My wife and I get massages every other month or so and we have tried places recommended by friends in the Bellevue, Redmond, Kirkland area. We wanted to try a new place and we unfortunately chose Enchante. The location was good and they had parking downstairs which was convenient but there ended the good parts.

We had two appointments for both of us at the same time that we had confirmed that morning and showed up 10 minutes early as they suggested. The receptionist bluntly said our appointment was not for another hour. We were pretty sure she had confirmed the time in the morning but she denied it. It did leave a bad taste, but we didn't want to fuss too much and said we would come back.

We showed up again about 10 minutes early and we had one elderly therapist who was ready. Great. Well, not really. The second therapist didn't show up. There was a bit of small talk for 10 mins, but then they said the other therapist was on her way and we could get started with one. They promised she would show up in 10 mins. We weren't sure, but agreed. My wife went in for her massage while I waited for the other therapist. The other therapist didn't show up for the next half hour!! I finally gave up and said I wanted to cancel the second one and just wait for my wife to be done.

Turns out they don't have anyone in-house and they hire independent contractors. That might explain the quality of the service. Of course, we are not going back. There is a much better, professional place not far from this one.

0
★☆☆☆☆

My wife and I get massages every other month or so and we have tried places recommended by friends in the Bellevue, Redmond, Kirkland area. We wanted to try a new place and we unfortunately chose Enchante. The location was good and they had parking downstairs which was convenient but there ended the good parts.

We had two appointments for both of us at the same time that we had confirmed that morning and showed up 10 minutes early as they suggested. The receptionist bluntly said our appointment was not for another hour. We were pretty sure she had confirmed the time in the morning but she denied it. It did leave a bad taste, but we didn't want to fuss too much and said we would come back.

We showed up again about 10 minutes early and we had one elderly therapist who was ready. Great. Well, not really. The second therapist didn't show up. There was a bit of small talk for 10 mins, but then they said the other therapist was on her way and we could get started with one. They promised she would show up in 10 mins. We weren't sure, but agreed. My wife went in for her massage while I waited for the other therapist. The other therapist didn't show up for the next half hour!! I finally gave up and said I wanted to cancel the second one and just wait for my wife to be done.

Turns out they don't have anyone in-house and they hire independent contractors. That might explain the quality of the service. Of course, we are not going back. There is a much better, professional place not far from this one.

Pros: Location

Cons: Service, Attitude, No show for appointment

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I am a frequent salon goer and Enchante clearly stands out as one of the best I have ever been to. Right away you can tell that the atmosphere is professional and very relaxing. From the gorgeous draperies, to the fireplace, to the constantly lit candles, the entire place is very elegant as well. I have even been offered freshly brewed tea every single visit. The facial treatments I've bought are fantastic. The estetician is always curtious and gentle, leaving me feeling fresh and pampered at the end of it. The prices are very reasonable too. I also get my waxing done at Enchante. The procedures are quick, thorough, and surprisingly relatively painless. Overall, no complaints here. I'd highly recommend this salon to anyone who's looking for a new place to try out.

2
★★★★★

I am a frequent salon goer and Enchante clearly stands out as one of the best I have ever been to. Right away you can tell that the atmosphere is professional and very relaxing. From the gorgeous draperies, to the fireplace, to the constantly lit candles, the entire place is very elegant as well. I have even been offered freshly brewed tea every single visit. The facial treatments I've bought are fantastic. The estetician is always curtious and gentle, leaving me feeling fresh and pampered at the end of it. The prices are very reasonable too. I also get my waxing done at Enchante. The procedures are quick, thorough, and surprisingly relatively painless. Overall, no complaints here. I'd highly recommend this salon to anyone who's looking for a new place to try out.

Pros: Ambience, Service, Price

Cons: Parking is a little hard to find

 

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