Appliance World & Home Theater

★★☆☆☆

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I went to appliance world for their huge sales, instead I found limited availability and instead opted to purchase a new steam washer and dryer. After it was installed for less than 2 weeks my dryer stopped working. I called the store regarding my issue and received the same level of service from whomever answered the phone. The first person said I needed to talk to my sales rep and then when they weren't available a second rep said that once we take acceptable of the merchandise it is no longer their issue or problem. I was instructed to call GE for repair. In my defense I spent $2,500 on a new washer and dryer and if it doesn't work within 2 weeks I certainly expect the store to replace the item and then deal with the repair.

1
★☆☆☆☆

I went to appliance world for their huge sales, instead I found limited availability and instead opted to purchase a new steam washer and dryer. After it was installed for less than 2 weeks my dryer stopped working. I called the store regarding my issue and received the same level of service from whomever answered the phone. The first person said I needed to talk to my sales rep and then when they weren't available a second rep said that once we take acceptable of the merchandise it is no longer their issue or problem. I was instructed to call GE for repair. In my defense I spent $2,500 on a new washer and dryer and if it doesn't work within 2 weeks I certainly expect the store to replace the item and then deal with the repair.

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After visiting several major chains to check prices on a washer and dryer sent I went here expecting really good deals. I found out that the major chains had better prices and I felt I could trust them more. I agree with the first reviewer--this place does feel like a used car lot. You couldn't just look at something without them hounding you and when you actually need some help it wasn't there. Oh and by the way, there was no theater items when we visited a few months ago.

2
★★☆☆☆

After visiting several major chains to check prices on a washer and dryer sent I went here expecting really good deals. I found out that the major chains had better prices and I felt I could trust them more. I agree with the first reviewer--this place does feel like a used car lot. You couldn't just look at something without them hounding you and when you actually need some help it wasn't there. Oh and by the way, there was no theater items when we visited a few months ago.

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We went here looking for a good deal on used washer/dryer. Well they do not sell used items here, they do sell "out of box" models at 30-70% off. Our salesman was very informative and helpful, prices, damage and warranty information was explained to us. Well we purchased a washer and dryer set for roughly $1200.00 and they loaded into our truck and off we went. I hooked up the washer and dryer and away we went, cleaning our laundry. When we came home that night there was a puddle on the floor. I inspected the cold/hot water hookups and checked the drain hose, but the problem was coming from the bottom of the washer. The washer leaked and we also found out that the spin cycle did not work. We called the store and Sean (not our salesman) explained they were busy with customers. I wanted them to help me with a appliance that was less than 24hrs old, that they sold me and it was not working. It was like I had done a terrible thing in calling and asking for help. No one has called us back, no one has offered to send a tech out and no one has offered to replace the washer. Instead we were giving a number to call and set up our own repairs, through the warranty. Sorry, but that is bad business, I was sold a major appliance that does not perform and the seller is rude and unhelpful. They pushed me off and did not offer any help from the store or even apologize about it, instead they chose to express that I was bothring them while they tried to sell more. Next time they should try to retain their customer. Be very careful here, it is like a used car lot down there.

2
★★☆☆☆

We went here looking for a good deal on used washer/dryer. Well they do not sell used items here, they do sell "out of box" models at 30-70% off. Our salesman was very informative and helpful, prices, damage and warranty information was explained to us. Well we purchased a washer and dryer set for roughly $1200.00 and they loaded into our truck and off we went. I hooked up the washer and dryer and away we went, cleaning our laundry. When we came home that night there was a puddle on the floor. I inspected the cold/hot water hookups and checked the drain hose, but the problem was coming from the bottom of the washer. The washer leaked and we also found out that the spin cycle did not work. We called the store and Sean (not our salesman) explained they were busy with customers. I wanted them to help me with a appliance that was less than 24hrs old, that they sold me and it was not working. It was like I had done a terrible thing in calling and asking for help. No one has called us back, no one has offered to send a tech out and no one has offered to replace the washer. Instead we were giving a number to call and set up our own repairs, through the warranty. Sorry, but that is bad business, I was sold a major appliance that does not perform and the seller is rude and unhelpful. They pushed me off and did not offer any help from the store or even apologize about it, instead they chose to express that I was bothring them while they tried to sell more. Next time they should try to retain their customer. Be very careful here, it is like a used car lot down there.

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