The Dog House Inn of Gilroy

★★★★☆
  • 8525 Forest St., Ste D

    Gilroy, CA 95020

    Map & Directions
  • 408-842-5600

About The Dog House Inn of Gilroy

Categories
  • Pet Boarders and Sitters
  • Pet Grooming
  • Pet Trainers
  • Pet Stores
Hours
Monday: 07:00 AM - 07:00 PM
Tuesday: 07:00 AM - 07:00 PM
Wednesday: 07:00 AM - 07:00 PM
Thursday: 07:00 AM - 07:00 PM
Friday: 07:00 AM - 07:00 PM
Saturday: 09:00 AM - 04:00 PM
Sunday: 09:00 AM - 04:00 PM

Pets & Animals

Pets & Animals
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I've been searching for a really great place to take my 3 dogs when I go out of town. I'm an outdoorsman, and can't always take all 3 with me when I'm out doing things like spearfishing... One of them is a female pit bull, and most places I've talked to just say no even before they've met her. The Dog House Inn worked with me from the first phone call, and was able to customize a plan for all 3 dogs. One is little, and very social. The other 2 do better with each other, but not with other dogs. I've been really impressed with all of the staff that I've met there. They know a lot about dog behavior, and I especially like that they worked with my dogs, as they are, instead of trying to make me fit them into their idea of what's right. This means a lot to me. Thank you Dog House Inn! I wouldn't take them anywhere else.

5
★★★★★

I've been searching for a really great place to take my 3 dogs when I go out of town. I'm an outdoorsman, and can't always take all 3 with me when I'm out doing things like spearfishing... One of them is a female pit bull, and most places I've talked to just say no even before they've met her. The Dog House Inn worked with me from the first phone call, and was able to customize a plan for all 3 dogs. One is little, and very social. The other 2 do better with each other, but not with other dogs. I've been really impressed with all of the staff that I've met there. They know a lot about dog behavior, and I especially like that they worked with my dogs, as they are, instead of trying to make me fit them into their idea of what's right. This means a lot to me. Thank you Dog House Inn! I wouldn't take them anywhere else.

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Business Response:

Thank you so much!! We appreciate you, and your girls!!!
.

Terrible service. Brought my dog in for refresh on obedience and some minor dog aggression. First there was the expectation setting that the training would take 35 days when after the first consult it was shown to us that it should take about 2 to 3 weeks. Then there is the communication I received about how my dog was doing. No feedback at all without asking and even then it was...She's doing great, great dog. Then we picked her up and she had lost 20% of her body weight. After asking how my dog lost so much weight the owner provided a few excuses...WE didn't give them enough food to feed her, then there was she must be sick, then of course there was the excuse that boxers loose weight when kenneled. Hmm...ok even if all of those were true it would have been good for someone to have called me to tell me she was loosing weight for one of these reasons!!!!! Of course none of them true....totally healthy and brought them the same amount of food per day that she has been eating for years. Let me also note all of the sores all over her legs. Owner told me she was making changes to correct things around communication and even fired her Training manager. Very poor experience. Owner takes no responsibility for anything even though her actions show that there were problems. You won't find a lot of negative comments because she works to have them removed from Yelp and other sites. I am working to get those negative comments back posted so others can use them to help make better decisions.

1
★☆☆☆☆

Terrible service. Brought my dog in for refresh on obedience and some minor dog aggression. First there was the expectation setting that the training would take 35 days when after the first consult it was shown to us that it should take about 2 to 3 weeks. Then there is the communication I received about how my dog was doing. No feedback at all without asking and even then it was...She's doing great, great dog. Then we picked her up and she had lost 20% of her body weight. After asking how my dog lost so much weight the owner provided a few excuses...WE didn't give them enough food to feed her, then there was she must be sick, then of course there was the excuse that boxers loose weight when kenneled. Hmm...ok even if all of those were true it would have been good for someone to have called me to tell me she was loosing weight for one of these reasons!!!!! Of course none of them true....totally healthy and brought them the same amount of food per day that she has been eating for years. Let me also note all of the sores all over her legs. Owner told me she was making changes to correct things around communication and even fired her Training manager. Very poor experience. Owner takes no responsibility for anything even though her actions show that there were problems. You won't find a lot of negative comments because she works to have them removed from Yelp and other sites. I am working to get those negative comments back posted so others can use them to help make better decisions.

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0 out of 1 people found this review helpful.

Business Response:

Thank you for your public feedback David. This is the webpage I made as a counter to the accusations that David and his ex-wife made against us, in case the reader is interested: This link is not clickable, but if you're interested in reading it, just cut and paste it into your browser window. http://www.doghouseinn.com/other-side-of-story/ Thank you so much. As always, please come tour us, ask any questions you like, and know that our first commitment is always to the dogs!
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Looks great but they have outrageous late fees if you pick them up after 10am. The day we were picking them up was the day after Christmas there hours of operation were 10:am to 1:00pm. We picked them up at 10:30 which was earlier than the 24 hour period time of when we dropped them off and they said we were late and charged $20.00 per dog fee. Additionally while he was waiting to pick them up my husband could hear the dogs barking and someone in the back screaming Shut up every time it happened, like you would expect any other behavior in a kennel. Lastly I know you can expect your dogs to be a little stressed out when you pick them up but ours were a mess for almost 2 weeks and this has not happened during previous kenneling. Other kennel visits had been a week and this time it was only 2 days.

2
★★☆☆☆

Looks great but they have outrageous late fees if you pick them up after 10am. The day we were picking them up was the day after Christmas there hours of operation were 10:am to 1:00pm. We picked them up at 10:30 which was earlier than the 24 hour period time of when we dropped them off and they said we were late and charged $20.00 per dog fee. Additionally while he was waiting to pick them up my husband could hear the dogs barking and someone in the back screaming Shut up every time it happened, like you would expect any other behavior in a kennel. Lastly I know you can expect your dogs to be a little stressed out when you pick them up but ours were a mess for almost 2 weeks and this has not happened during previous kenneling. Other kennel visits had been a week and this time it was only 2 days.

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0 out of 1 people found this review helpful.

Business Response:

Patti M. - We just now saw this review. I am horrified, and want you to know that we immediately checked the files and saw that indeed you were charged a fee for pick up after 10:00am. We actually had told the front desk staff to NOT charge that fee that day, because of the restricted hours for pick-up, due to the fact that our customers had no choice. I can understand that you would be upset! We are sending you a check for the fee you were unfairly charged. Also, the employee you mention was no longer with The Dog House Inn as of the following day of your pick-up. We also noticed the shouting, and it was not tolerated. We have a zero tolerance level for rudeness towards our clients' precious pets. Please contact us to let us know of any other feedback you may have. It concerns me greatly that you say your dogs were "a mess for almost 2 weeks..." We want our clients' companions to go home having experienced fun activities and with a great memory of their time with us. If there is anything else we can do, please do not hesitate to let us know.
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The facility, staff, accomodations, cleanliness, and special care Buffy receives at The Dog House Inn is simply the best. Buffy has never been so happy. I travel many weeks in the year and have tried alot of different boarding facilities, however, I have not found one of this quality. I could go on and on, but I will end with my title - it is simply the best.

5
★★★★★

The facility, staff, accomodations, cleanliness, and special care Buffy receives at The Dog House Inn is simply the best. Buffy has never been so happy. I travel many weeks in the year and have tried alot of different boarding facilities, however, I have not found one of this quality. I could go on and on, but I will end with my title - it is simply the best.

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1 out of 1 people found this review helpful.

Business Response:

Thank you Gary!!!
.

I have spent a long time looking for a facility like this - The Dog House Inn of Gilroy has finally met my expectations. This place is unbelievable - it is like a home away from home for my beloved dogs. I have tried various facilities that board dogs, from the veterinary place that puts my animals in a little cage and they almost never get out, to the doggie day care facilities. This place has the best set up of any place around - they have spacious areas for my dogs to run and play and their accomodations to sleep are comfy and spacious. My babies actually come home happier than when I left. This is the best!

5
★★★★★

I have spent a long time looking for a facility like this - The Dog House Inn of Gilroy has finally met my expectations. This place is unbelievable - it is like a home away from home for my beloved dogs. I have tried various facilities that board dogs, from the veterinary place that puts my animals in a little cage and they almost never get out, to the doggie day care facilities. This place has the best set up of any place around - they have spacious areas for my dogs to run and play and their accomodations to sleep are comfy and spacious. My babies actually come home happier than when I left. This is the best!

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3 out of 3 people found this review helpful.

Business Response:

Wow! Thank you so much!!
.

My 3 dogs recently spent the weekend at the Dog House Inn. The girls there are fantastic, my dogs came home clean and happy. I will be back, with my dogs of course!

5
★★★★★

My 3 dogs recently spent the weekend at the Dog House Inn. The girls there are fantastic, my dogs came home clean and happy. I will be back, with my dogs of course!

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3 out of 3 people found this review helpful.

Business Response:

ahhh, that is so sweet!

Message from The Dog House Inn of Gilroy

We believe the more interaction and activity a pet receives, the happier and healthier

they are, especially when they‚??re away from home.



Call us today and let us help you customize a reservation for your four legged best friend.

More about The Dog House Inn of Gilroy

Dog Lodging (boarding), Dog Daycare, Dog Training Group Classes, Lodge and Train Programs, Dog Aggression Rehab, Bathing. Not your traditional boarding kennel!

 

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