Penske Audi West Covina

★★★★★
Sales Mon-Sat: 9am-8pm Sunday: 10am-6pm Service Mon-Fri: 7am-6pm Saturday: 8am-3pm Sunday: Closed
  • 2016 E. Garvey Ave. South

    West Covina, CA 91791

    Map & Directions
  • 626-384-3400

About Penske Audi West Covina

Categories
  • Automotive
  • Auto Dealers
  • Used Car Dealers
  • Car Washes

Automotive

Automotive
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From my initial email contact until I drove off the lot, Lisa Molino provided a buying experience that was second to none. The friendly, professional, and personalized service I received from Lisa and staff at Penske Audi was tremendous and unlike any I've ever experienced when purchasing a car. Lisa's knowledge of the selections available to meet my needs allowed me to make an educated choice once I decided which model to purchase. The financing and paperwork time seemed to fly by, and once we were done my freshly washed new car was waiting for me. Lisa took the time to tutor me on all the gadgetry inside the car as well. I actually had a smile on my face as I drove off the lot. The next day Lisa checked in with me to see how the car was working out and if I needed anything else. Unbelievable. I highly recommend going to Penske Audi in West Covina the next time you are in the market for a new car.

5
★★★★★

From my initial email contact until I drove off the lot, Lisa Molino provided a buying experience that was second to none. The friendly, professional, and personalized service I received from Lisa and staff at Penske Audi was tremendous and unlike any I've ever experienced when purchasing a car. Lisa's knowledge of the selections available to meet my needs allowed me to make an educated choice once I decided which model to purchase. The financing and paperwork time seemed to fly by, and once we were done my freshly washed new car was waiting for me. Lisa took the time to tutor me on all the gadgetry inside the car as well. I actually had a smile on my face as I drove off the lot. The next day Lisa checked in with me to see how the car was working out and if I needed anything else. Unbelievable. I highly recommend going to Penske Audi in West Covina the next time you are in the market for a new car.

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I had a great experience at Penske Audi in West Covina. I bought my A4 from the Internet Manager, Lisa Molino. I told her what I wanted. She was honest from the beginning. She disclosed all of the details of the deal. No surprises....it was great!!!! I highly recommend the dealership. It was well worth the 30 minute drive.

5
★★★★★

I had a great experience at Penske Audi in West Covina. I bought my A4 from the Internet Manager, Lisa Molino. I told her what I wanted. She was honest from the beginning. She disclosed all of the details of the deal. No surprises....it was great!!!! I highly recommend the dealership. It was well worth the 30 minute drive.

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Our 2005 Avanta (45K miles) engine light was illuminated so immediately took the car into Penske-West Covina. They kept the car for diagnosing. A few hours later I was called by Linda Dobyns who informed me there was a major problem, PUC lines were clogged and all the lines (hoses) needed replacing. She estimated the cost to be $700.00 which was not covered under our extended warranty. I was not happy. She asked if I would like to have this escalated to the service mgr for assitantance. Of course. Mr Jim Lynch called me back and said give me until tomorrow when the Audi rep would be visiting there location. The next day I called (4:00PM) back to see if there is any status. Mr Lynch said they could reduce the cost to $335.00. I was estatic. We proceeded with the repair. The car runs better now (not that it was showing any problems other than the light). I will return to Penske where I feel they listened to the customers and worked with us to solve the issue.

5
★★★★★

Our 2005 Avanta (45K miles) engine light was illuminated so immediately took the car into Penske-West Covina. They kept the car for diagnosing. A few hours later I was called by Linda Dobyns who informed me there was a major problem, PUC lines were clogged and all the lines (hoses) needed replacing. She estimated the cost to be $700.00 which was not covered under our extended warranty. I was not happy. She asked if I would like to have this escalated to the service mgr for assitantance. Of course. Mr Jim Lynch called me back and said give me until tomorrow when the Audi rep would be visiting there location. The next day I called (4:00PM) back to see if there is any status. Mr Lynch said they could reduce the cost to $335.00. I was estatic. We proceeded with the repair. The car runs better now (not that it was showing any problems other than the light). I will return to Penske where I feel they listened to the customers and worked with us to solve the issue.

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0 out of 1 people found this review helpful.

.

I wrote the same review on Edmunds, but I'll do it it again. I usually don't write reviews unless the service somewhere is either really really bad or really really good. And the treatment I got at Penske Audi in West Covina was REALLY REALLY GOOD! Mostly in part to my awesome sales guy, Jerry Loh. I'm 38 years old and Jerry was by far the best car salesperson I've ever dealt with in my life. He made leasing my Audi A6 so easy. Jerry is easy going, fair, detail minded, prompt, quick with a return phone call, accommodating, no cheesy carsalemanship and no pressure. Felt like I was buying a car from a friend. If more salespeople were like Jerry, there's be more sales, period. He went above and beyond and I got a pretty good deal. Delivery of my vehicle was a great surprise. I live in L.A., about 40 miles from the dealership, and they DROVE IT TO MY HOUSE, and not only that, once there, the guy showed me everything about the car, and not only that, he took my previous lease (a Mercedes E350) BACK TO PENSKE MERCEDES next door. I actually was thinking about purchasing a Mercedes again, and when I went to visit Mercedes next door, the sales guy, when I finally found one that could help me, was a total douche and I headed straight back over to Jerry at Audi. By the way, I should mention I did all research and dealing with Jerry over the phone and especially e-mail (obviously, he's pretty computer literate..a big plus). I pretty much only went to the dealership to test drive a few different Audis. I didn't even have to go back to lease the car and do all that dreaded paperwork. When the guy delivered it to my house, I signed everything right then and there. It was seriously the best, EASIEST and CONVENIENT car buying/leasing experience I've had. Jerry's the man. Penske Audi's the place.

5
★★★★★

I wrote the same review on Edmunds, but I'll do it it again. I usually don't write reviews unless the service somewhere is either really really bad or really really good. And the treatment I got at Penske Audi in West Covina was REALLY REALLY GOOD! Mostly in part to my awesome sales guy, Jerry Loh. I'm 38 years old and Jerry was by far the best car salesperson I've ever dealt with in my life. He made leasing my Audi A6 so easy. Jerry is easy going, fair, detail minded, prompt, quick with a return phone call, accommodating, no cheesy carsalemanship and no pressure. Felt like I was buying a car from a friend. If more salespeople were like Jerry, there's be more sales, period. He went above and beyond and I got a pretty good deal. Delivery of my vehicle was a great surprise. I live in L.A., about 40 miles from the dealership, and they DROVE IT TO MY HOUSE, and not only that, once there, the guy showed me everything about the car, and not only that, he took my previous lease (a Mercedes E350) BACK TO PENSKE MERCEDES next door. I actually was thinking about purchasing a Mercedes again, and when I went to visit Mercedes next door, the sales guy, when I finally found one that could help me, was a total douche and I headed straight back over to Jerry at Audi. By the way, I should mention I did all research and dealing with Jerry over the phone and especially e-mail (obviously, he's pretty computer literate..a big plus). I pretty much only went to the dealership to test drive a few different Audis. I didn't even have to go back to lease the car and do all that dreaded paperwork. When the guy delivered it to my house, I signed everything right then and there. It was seriously the best, EASIEST and CONVENIENT car buying/leasing experience I've had. Jerry's the man. Penske Audi's the place.

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.

Their sales manager, Jerry, made a stress free car buying experience. No hidden charges. My car buying process was done within an hour. Prices are fair if not the lowest(Well, it's always hard to tell if you're getting the best deal). More importantly, they disclosed the details of the lease terms and rebates up front. Many dealers only show you a monthly payment amount and try to talk you into a deal. They show you all the numbers from residue value, audi care with an improved residue, money factor, rebates, and invoice amounts, all in an easy to understand format. I have been a big fan of the Penske dealers. This one stands out in particular.

5
★★★★★

Their sales manager, Jerry, made a stress free car buying experience. No hidden charges. My car buying process was done within an hour. Prices are fair if not the lowest(Well, it's always hard to tell if you're getting the best deal). More importantly, they disclosed the details of the lease terms and rebates up front. Many dealers only show you a monthly payment amount and try to talk you into a deal. They show you all the numbers from residue value, audi care with an improved residue, money factor, rebates, and invoice amounts, all in an easy to understand format. I have been a big fan of the Penske dealers. This one stands out in particular.

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0 out of 1 people found this review helpful.

.

I recently purchased my CPO Audi A4 from Penske Audi. Not only did I receive a great deal, but the selection as well as the expertise of the sales staff was fantastic. The cleaniness of the car as well as the way it runs truly shows that the technicians and staff really understand the Audi CPO process. After visiting other Audi dealerships and seeing what they were offering as "CPO", I was very impressed by the quality of the cars Penske had as well as the attention to detail they gave their used cars. I highly recommend anyone looking for a new or pre-owned Audi to visit this dealership. My salesperson was Jerry, tell him Ellen sent you.

5
★★★★★

I recently purchased my CPO Audi A4 from Penske Audi. Not only did I receive a great deal, but the selection as well as the expertise of the sales staff was fantastic. The cleaniness of the car as well as the way it runs truly shows that the technicians and staff really understand the Audi CPO process. After visiting other Audi dealerships and seeing what they were offering as "CPO", I was very impressed by the quality of the cars Penske had as well as the attention to detail they gave their used cars. I highly recommend anyone looking for a new or pre-owned Audi to visit this dealership. My salesperson was Jerry, tell him Ellen sent you.

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0 out of 1 people found this review helpful.

.

I bought a used BMW from this dealship. It was in great shape and I love it even after some months. I am now in the market for the TT and will be in LA the next week and will go straight to Penske to buy it.
I am looking forward to dealing with them again. My sales person was a man named Jose and when was the last time you looked forward to seeing a car salesperson.
Lee Saari

5
★★★★★

I bought a used BMW from this dealship. It was in great shape and I love it even after some months. I am now in the market for the TT and will be in LA the next week and will go straight to Penske to buy it.
I am looking forward to dealing with them again. My sales person was a man named Jose and when was the last time you looked forward to seeing a car salesperson.
Lee Saari

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0 out of 1 people found this review helpful.

.

I just leased my Audi A4 from Audi West Covina and had an exceptional experience. The staff, beginning with my sales person, Jerry Loh, Internet/Fleet manager to the GM, Brendan Harrington was incredibly courteous and more importantly had a good understanding of their products (a rare occasion these days). Moreover, the feeling that I got was that they really wanted to develop a relationship between me and Audi West Covina and Audi as a brand. Another rarity, is that this dealership was progressive enough to understand that I preferred to communicate via email and over the phone and accomodated this desire rather than pushing me to come into the dealership. To top it off, the inventory that this dealership had in-stock was incredible. It was clear, that they were more than willing to make sure that they would get me the car via a dealer trade, but I would be suprised if anyone would not be able to find the exact car within their existing inventory. I was very specific on color and options and sure enough they had it stock. In summary, Audi West Covina is a brand new dealership that was clearly designed to meet the needs of carbuyers of the 21st century and I would highly recommend this dealership to anyone.

5
★★★★★

I just leased my Audi A4 from Audi West Covina and had an exceptional experience. The staff, beginning with my sales person, Jerry Loh, Internet/Fleet manager to the GM, Brendan Harrington was incredibly courteous and more importantly had a good understanding of their products (a rare occasion these days). Moreover, the feeling that I got was that they really wanted to develop a relationship between me and Audi West Covina and Audi as a brand. Another rarity, is that this dealership was progressive enough to understand that I preferred to communicate via email and over the phone and accomodated this desire rather than pushing me to come into the dealership. To top it off, the inventory that this dealership had in-stock was incredible. It was clear, that they were more than willing to make sure that they would get me the car via a dealer trade, but I would be suprised if anyone would not be able to find the exact car within their existing inventory. I was very specific on color and options and sure enough they had it stock. In summary, Audi West Covina is a brand new dealership that was clearly designed to meet the needs of carbuyers of the 21st century and I would highly recommend this dealership to anyone.

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0 out of 1 people found this review helpful.

.

After months of looking and finally choosing an Audi A4 Avant as first choice to replace my ailing Volvo, I disappointedly decided against doing so, because extensive research revealed great dissatisfaction with the 3 dealers close by. That's how much dealer satisfaction matters to me. Then friends told me about their good experience with a Penske dealership. I discovered Penske Audi West Covina was soon to open. It was a long drive from Hollywood, but I found out they would have flat bed service. Through e-mails back and forth with Brendan, I became convinced I could buy my Audi after all and ordered one. My husband was astounded I was trusting a car dealer, as I'm not prone to doing so (there's an understatement), but my intuition was right on. Penske Audi was a dream to work with. There was no pressure except what they placed on themselves to please me and give me what I wanted. When I went in to pay and take ownership (at a great price I might add,) they were all thorough but not pushy. It was actually an enjoyable experience! I can't tell you yet about their service department, because this terrific vehicle is only now nearing its first scheduled service and hasn't had a thing go wrong in 9 months. Oh wait, there was one small problem with the door (caused by something I did) about which I phoned the salesman. Derrick helped me remedy it on the spot. I love these guys. When I'm ready to replace this gem, there's only one dealership I would consider --- Penske Audi West Covina.

5
★★★★★

After months of looking and finally choosing an Audi A4 Avant as first choice to replace my ailing Volvo, I disappointedly decided against doing so, because extensive research revealed great dissatisfaction with the 3 dealers close by. That's how much dealer satisfaction matters to me. Then friends told me about their good experience with a Penske dealership. I discovered Penske Audi West Covina was soon to open. It was a long drive from Hollywood, but I found out they would have flat bed service. Through e-mails back and forth with Brendan, I became convinced I could buy my Audi after all and ordered one. My husband was astounded I was trusting a car dealer, as I'm not prone to doing so (there's an understatement), but my intuition was right on. Penske Audi was a dream to work with. There was no pressure except what they placed on themselves to please me and give me what I wanted. When I went in to pay and take ownership (at a great price I might add,) they were all thorough but not pushy. It was actually an enjoyable experience! I can't tell you yet about their service department, because this terrific vehicle is only now nearing its first scheduled service and hasn't had a thing go wrong in 9 months. Oh wait, there was one small problem with the door (caused by something I did) about which I phoned the salesman. Derrick helped me remedy it on the spot. I love these guys. When I'm ready to replace this gem, there's only one dealership I would consider --- Penske Audi West Covina.

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0 out of 1 people found this review helpful.

.

Great experience purchasing from Penske Audi. Did the European Delivery with the initial order going in July 27 for pickup Oct 15. Professional staff and excellent to work with. So good in fact that I drive over an hour to their dealership in West Covina even though I am 5min from an Audi dealership in Mission Viejo. I plan to return in a few months to purchase the 2009 A4 - hopefully with the 3.0 TDI engine. Brendan and Jerry were very helpful throughout the entire sales process. They now have a customer for life!

5
★★★★★

Great experience purchasing from Penske Audi. Did the European Delivery with the initial order going in July 27 for pickup Oct 15. Professional staff and excellent to work with. So good in fact that I drive over an hour to their dealership in West Covina even though I am 5min from an Audi dealership in Mission Viejo. I plan to return in a few months to purchase the 2009 A4 - hopefully with the 3.0 TDI engine. Brendan and Jerry were very helpful throughout the entire sales process. They now have a customer for life!

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Message from Penske Audi West Covina

Penske Audi West Covina is a tuner-friendly new and used Audi dealer, located within 30 minutes of anywhere in Orange County, West Los Angeles, the South Bay, or Riverside. It's worth the short drive from Los Angeles or Orange County to save thousands!At Audi West Covina we don't feel that car shopping should be complicated. Check us out online at www.penskeaudi.com (where all new and used cars have lots of photos), do your research, then let us know what looks good to you. We're very low pressure.

More about Penske Audi West Covina

We are a full-service Audi dealership! We even have factory-trained technicians who can properly modify your car, either for tracking or just to make it uniquely yours.

 

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