LugoffToyota

★★★☆☆

About LugoffToyota

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  • Auto Dealers

Automotive

Automotive
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Carolina Auto Sales

1013 Hwy 1 South Lugoff, SC

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Redfearn Motor Co Inc

979 Highway 1 S Lugoff, SC

2.8 5
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I was actually sent to Lugoff Toyota as a secret shopper and what I found was incredible. These people are on top of their game. I was greeted by a salesperson as soon as I opened my door. The salesperson was professional and polite and really was interested in helping me find a vehicle that best fits my needs. The managers were very funny and pleasant to deal with. They provided me all necessary information in a very timely manner. The pace of everything was very quick which was very good for a change. I have been to a lot of dealers and most of them try to keep you there all day. I did not purchase because I was sent there to do a job...but mark my word "When I am ready to buy a car...I am going back to Lugoff Toyota." I have read the other reviews and do not believe James Ervin is involved in the store anymore. This is a first class place.

5
★★★★★

I was actually sent to Lugoff Toyota as a secret shopper and what I found was incredible. These people are on top of their game. I was greeted by a salesperson as soon as I opened my door. The salesperson was professional and polite and really was interested in helping me find a vehicle that best fits my needs. The managers were very funny and pleasant to deal with. They provided me all necessary information in a very timely manner. The pace of everything was very quick which was very good for a change. I have been to a lot of dealers and most of them try to keep you there all day. I did not purchase because I was sent there to do a job...but mark my word "When I am ready to buy a car...I am going back to Lugoff Toyota." I have read the other reviews and do not believe James Ervin is involved in the store anymore. This is a first class place.

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I totally agree with her. I bought a Toyota Camry that was only 2 yrs old and within days window stripping came off and carpet in vehicle started to come up. Battery died a few wks later! I took car back in and they seemed rather annoyed with me.

Spoke with Mr. Ervin himself and he offered to buy my husband and I dinner on "him" for our aggravation. How about selling cars to people that aren't falling apart when they are a mere 2 yrs old? You shouldn't rig the cars to get them off the lot and to hell with the family that ends up owning that car! I bought my last new car at Boyle Toyota and had a great experience!

Sister bought a Toyota Forerunner (brand new) and it wasn't very clean due to dust etc and they told her to drop it off later in the week and they would have it cleaned up in hour or so. 6 hours later and no offer to use a car while she waited....

However if under new ownership perhaps the Lugoff dealership will once again be reputable.

2
★★☆☆☆

I totally agree with her. I bought a Toyota Camry that was only 2 yrs old and within days window stripping came off and carpet in vehicle started to come up. Battery died a few wks later! I took car back in and they seemed rather annoyed with me.

Spoke with Mr. Ervin himself and he offered to buy my husband and I dinner on "him" for our aggravation. How about selling cars to people that aren't falling apart when they are a mere 2 yrs old? You shouldn't rig the cars to get them off the lot and to hell with the family that ends up owning that car! I bought my last new car at Boyle Toyota and had a great experience!

Sister bought a Toyota Forerunner (brand new) and it wasn't very clean due to dust etc and they told her to drop it off later in the week and they would have it cleaned up in hour or so. 6 hours later and no offer to use a car while she waited....

However if under new ownership perhaps the Lugoff dealership will once again be reputable.

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0 out of 1 people found this review helpful.

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You obviously have been given inaccurate information about the details of Mr. Ervin's departure from the dealership. Mr. Ervin is far from being a" crook" and in fact has gone above and beyond the call of duty to try and change the reputation of "Car Dealers" in general! You certainly don't receive the Presidents award twice, get one of only two awards given by the State of S.C., get Business Person of the Year in Kershaw County, the Chairman's Award from Keffer Management, be featured in TIME LIFE Magazine twice AND have one of the highest Customer Satisfaction ratings in the COUNTRY by being a crook. Mr. Ervin has donated MILLIONS of dollars in support of this community in the 8 years that he has been in business here. He could have very selfishly chosen NOT to contribute, like a lot of the other businesses in this community. "Suzy G" is not listed as a previous or current customer or related to any customer having done business at James Ervin Toyota, therefore we are reporting your comments as abusive and fabricated which lawfully are grounds for slander and deformation of character. Mr. Ervin did his best to control every aspect of his dealership, but there were times when employees did not follow proper procedure. He can't control what he doesn't know about and can only try and fix bad employee decisions to the best of his ability after the fact. Any shortcomings or business decisions at James Ervin Toyota after January 2008 were the sole responsibility of Keffer Management out of Charlotte, N.C. and/or its employees. To the Thousands of customers and former employees who have written letters of appreciation, thank you for your continued support! Written by SLOE on behalf of James Ervin.

5
★★★★★

You obviously have been given inaccurate information about the details of Mr. Ervin's departure from the dealership. Mr. Ervin is far from being a" crook" and in fact has gone above and beyond the call of duty to try and change the reputation of "Car Dealers" in general! You certainly don't receive the Presidents award twice, get one of only two awards given by the State of S.C., get Business Person of the Year in Kershaw County, the Chairman's Award from Keffer Management, be featured in TIME LIFE Magazine twice AND have one of the highest Customer Satisfaction ratings in the COUNTRY by being a crook. Mr. Ervin has donated MILLIONS of dollars in support of this community in the 8 years that he has been in business here. He could have very selfishly chosen NOT to contribute, like a lot of the other businesses in this community. "Suzy G" is not listed as a previous or current customer or related to any customer having done business at James Ervin Toyota, therefore we are reporting your comments as abusive and fabricated which lawfully are grounds for slander and deformation of character. Mr. Ervin did his best to control every aspect of his dealership, but there were times when employees did not follow proper procedure. He can't control what he doesn't know about and can only try and fix bad employee decisions to the best of his ability after the fact. Any shortcomings or business decisions at James Ervin Toyota after January 2008 were the sole responsibility of Keffer Management out of Charlotte, N.C. and/or its employees. To the Thousands of customers and former employees who have written letters of appreciation, thank you for your continued support! Written by SLOE on behalf of James Ervin.

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1 out of 2 people found this review helpful.

.

We bought a new scion TC For our son. It was covered in pollen but we didn't think to look for flaws. It was NEW. When my husband brought it home it has scratches all over it!! I called James Ervin to see what could be done. Trade it in on another. Seems fair. The manager told me there was nothing he could do besides buffing the car which would cause swirls. THEN he tells me They are not a authorized Scion dealer and can't get me another car. He took this car off of a friends hands that owned a dealership in Myrtle beach Hadwin White. We have not heard from James Ervin Toyota. They don't care about you after the deal.

1
★☆☆☆☆

We bought a new scion TC For our son. It was covered in pollen but we didn't think to look for flaws. It was NEW. When my husband brought it home it has scratches all over it!! I called James Ervin to see what could be done. Trade it in on another. Seems fair. The manager told me there was nothing he could do besides buffing the car which would cause swirls. THEN he tells me They are not a authorized Scion dealer and can't get me another car. He took this car off of a friends hands that owned a dealership in Myrtle beach Hadwin White. We have not heard from James Ervin Toyota. They don't care about you after the deal.

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1 out of 1 people found this review helpful.

.

I've been to a lot of dealers across the country, yet I have never had such a horrible experience as I had at James Ervin. After you buy the car, you no longer exist to them. I had to fight for weeks to get a repair done to my brand new car. Finally, I had to go straight to Scion corporate for help. Also, they promise a $50 referral gift -- good luck getting it. Again, I had to write a letter to James Ervin directly and copied Toyota Corp. in order to make them fulfill their promise.

1
★☆☆☆☆

I've been to a lot of dealers across the country, yet I have never had such a horrible experience as I had at James Ervin. After you buy the car, you no longer exist to them. I had to fight for weeks to get a repair done to my brand new car. Finally, I had to go straight to Scion corporate for help. Also, they promise a $50 referral gift -- good luck getting it. Again, I had to write a letter to James Ervin directly and copied Toyota Corp. in order to make them fulfill their promise.

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1 out of 1 people found this review helpful.

 

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