Woodhouse Day Spa

Loving the Shops at Legacy area, three of my girlfriends and I decided to have a girls' weekend and include a spa experience at Woodhouse Day Spa. Three of us had massages. One had a facial. One massage was reported to be "average." Another was a cross between excruciatingly painful deep massage of the neck (jugular area) and such a light touch everywhere else she wondered if the massage therapist had left the room! My hour and a half massage was scheduled to include hot stones, which was confirmed the day before by phone and upon our arrival at the front desk. Everyone knew it was part of the plan - except the massage therapist. Half way through the massage, I mentioned the stones, and she said she didn't think it had been scheduled that way. She was wrong, and I didn't get what had been scheduled AND confirmed twice. They did adjust the bill accordingly though. We opted to take advantage of their "lunch" option which consists of having you order from a wonderful cafe two doors down. While the food was great, the "service" certainly wasn't. We ate in the "waiting room" area at a tiny round table and chairs that had been moved in from the lobby, and everyone else sitting in spa robes while awaiting their services had to watch us eat. We had to ask for napkins and some silverware. The spa shouldn't try to take on food service as they are not set up for it or experienced at it. When we were at the front desk settling our bill (each one individually, so a took a while), we listened as a spa employ argued with a customer on the phone in rather angry tones and words. She should have taken that conversation elsewhere. VERY unprofessional. It was an expensive and disappointing experience, and we won't waste our time and money going back to Woodhouse. Following the experience, I shared the story with two other friends who said their experiences were similar. Too bad for the Shops at Legacy. What could be a great draw is actually a detractor.

Pros: Location in the Shops at Legacy
Cons: Overpriced & mediocre service; unprofessional employees

First, let me mention that I am a spa connoisseur...I LOVE the spa, and I frequent spas all the time. My husband loves to get me spa packages for special occassions like Valentine's Day gifts, Christmas gifts, etc., so he bought me a spa package for the Woodhouse Day Spa, as we frequent the Shops at Legacy and we'd seen it previously. My day began with a Volcanic Hot Stone 90 minute massage and it was pretty good; the massage therapist was a little slow in understanding that I don't like hard pressure on my legs and arms, but I do like hard pressure on my back and neck...she seemed intent on using hard pressure all over even after I told her to ease up a little. I then had a light lunch of a chicken salad which was mostly lettuce, hardly any chicken, and then moved on to my facial. I'm not really sure what the esthetician was supposed to be doing, but while waiting for my face mask to harden, she just sat behind me and breathed on me instead of massaging hands, feet, or scalp like so many other facialists do while waiting. So I thought that was a little odd...but okay...so the next treatment was my manicure and pedicure with Buffy who was just a SUPER person and extremely talented. She made my spa day complete and really allowed me to relax in her chair and be pampered. She did a fantastic job. Another odd thing about the spa is the "quiet room" where you go to rest between treatments, but it's just not quiet at all! People are constantly coming in and out, and talking loudly to others, and it seems like people can not just sit and relax and be quiet like you're supposed to do in a spa! It might have been nice to have a lobby area for those who want to converse and an actual quiet room for those like me who really are there to relax in peace. Overall, I probably won't be back, except maybe to get my hands/feet done with Buffy again.

Pros: Buffy is a superb manicurist and pedicurist, she will make you relax!
Cons: Noisy, un-organized, only one changing room so you have to wait in the hall, overpriced for quality