The Facial Shoppe

★★☆☆☆

About The Facial Shoppe

Categories
  • Day Spas

Personal Services

Personal Services
More choices in Dallas:
Resultset_next

Emerald Bath House

Dallas, TX

Resultset_next

Go Massage Dallas

2626 Howell St. #583 Dallas, TX

2.0 3
Hi! Sign in to let us know how The Facial Shoppe was?
Write a Review
.

I went in to try out the introductory facial week of 4/12. I got ushered in to the back and was told I would fill out the form where you would specify needs and issues beforehand AFTER my facial. It ended up being more of a rough massage than a facial and the extractions were very painful. I walked out of there with greasy and sore feeling arms, shoulders, neck, scalp and my face was so oily and greasy from the massage oils that it irritated my eyes. I had to go home and have a shower just to wash the mess off!!

Later, I developed more soreness/stiffness in massage areas as well as bruises. I also developed redness and irritation at the extraction areas and I still have a mark on my face from the worst one. I tried to contact the store via their website email to let them know what happened and I wanted to give them another try. I wanted to discuss the issues (in writing, hence the email) and be assured if I tried again, I would not be so disappointed and *injured*. I even mentioned this was important as I was willing to pay full price to try again. I never received a response. In summation, avoid this place because they simply do not care about customer service and your comfort!

1
★☆☆☆☆

I went in to try out the introductory facial week of 4/12. I got ushered in to the back and was told I would fill out the form where you would specify needs and issues beforehand AFTER my facial. It ended up being more of a rough massage than a facial and the extractions were very painful. I walked out of there with greasy and sore feeling arms, shoulders, neck, scalp and my face was so oily and greasy from the massage oils that it irritated my eyes. I had to go home and have a shower just to wash the mess off!!

Later, I developed more soreness/stiffness in massage areas as well as bruises. I also developed redness and irritation at the extraction areas and I still have a mark on my face from the worst one. I tried to contact the store via their website email to let them know what happened and I wanted to give them another try. I wanted to discuss the issues (in writing, hence the email) and be assured if I tried again, I would not be so disappointed and *injured*. I even mentioned this was important as I was willing to pay full price to try again. I never received a response. In summation, avoid this place because they simply do not care about customer service and your comfort!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Kristi gives the best facials for the price in Dallas, but who knows how long she will be with The Facial Shoppe on Royal Lane. I say this because although I was a member for 2 years, the owner seems to have an issue keeping good massage therapists. The 2 therapists I liked both left due to not making enough money - apparently their pay is one of the lowest so it's difficult to keep good therapists. Also, the owner is not customer service oriented - more of an attitude of if you don't like it, leave. That's what I did. I left. - Jackie
P.S. One of the receptionists is also quite non customer oriented like the owner. She believes she can be ugly to customers without consequences as well.

1
★☆☆☆☆

Kristi gives the best facials for the price in Dallas, but who knows how long she will be with The Facial Shoppe on Royal Lane. I say this because although I was a member for 2 years, the owner seems to have an issue keeping good massage therapists. The 2 therapists I liked both left due to not making enough money - apparently their pay is one of the lowest so it's difficult to keep good therapists. Also, the owner is not customer service oriented - more of an attitude of if you don't like it, leave. That's what I did. I left. - Jackie
P.S. One of the receptionists is also quite non customer oriented like the owner. She believes she can be ugly to customers without consequences as well.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

For only a small membership fee and then you get massages and facials for a great price for a full year. Lots of choices for therapists and can make and change appointments online.

4
★★★★☆

For only a small membership fee and then you get massages and facials for a great price for a full year. Lots of choices for therapists and can make and change appointments online.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used The Facial Shoppe, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review