Dean's Professional Plumbing, Heating, Air & Drains

★★★★☆
Drain cleaning, Plumbing services, Sewer & drain services, Rooter services, Water heater installation, Professional Plumbers
  • 7400 Kirkwood Ct N

    Maple Grove, MN 55369

    Map & Directions
  • 763-515-4852

About Dean's Professional Plumbing, Heating, Air & Drains

Categories
  • Heating Contractors
  • Heating & Air Conditioning
  • Plumbers
  • Sewer Main Clearing
  • Air Conditioning Contractors
  • Plumbing Supplies
Details
  • Bathroom Remodeling Contractors
  • Electrical Wiring
  • Install Ceiling Fans
  • Install Thermostats
  • Panel Upgrades
  • Landscape Lighting
  • Electrical Designers
  • Furnace Repair
  • Boiler Repair
  • Boiler Inspection
  • Install Water Heater
  • Sewer Main Repair
Hours
M-Su 6am-11:30pm (Emergency service is provided 24 hours a day, 7 days a week, 365 days a year.)
Emails
  • jeremy@deansplumbing.com
Payment Options
  • American Express
  • Check
  • Discover
  • Financing
  • Invoice
  • MasterCard
  • Visa
Services
  • Plumbing Services
  • Heating Services
  • Electrical Services

Home Construction & Remodeling

Home Construction & Remodeling
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Services

Services

    4.0513 39
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    .

    Scam artists. Unethical business. I never write reviews but they should be AVOIDED! When they come to your home they will put their stickers on every appliance you own, then when it breaks, you call them and not the original installer.

    3
    ★★★★★

    Scam artists. Unethical business. I never write reviews but they should be AVOIDED! When they come to your home they will put their stickers on every appliance you own, then when it breaks, you call them and not the original installer.

    .

    Services and products grossly overpriced. Dean's was called to check a leak coming from the hot water line under our kitchen sink The technician told me I needed to replace my faucet. I asked him to recommend a faucet similar to the one I

    3
    ★★★★★

    Services and products grossly overpriced. Dean's was called to check a leak coming from the hot water line under our kitchen sink The technician told me I needed to replace my faucet. I asked him to recommend a faucet similar to the one I

    .

    Fantastic Service!!!! Not sure what Nick G's problem is but Dean's went way over the top to take care of our needs. Frank was outstanding!

    3
    ★★★★★

    Fantastic Service!!!! Not sure what Nick G's problem is but Dean's went way over the top to take care of our needs. Frank was outstanding!

    .

    Liars, scam artists, predators!\r
    \r
    My first and without a doubt last encounter with Dean's started off well as the customer service gal was very friendly. She noted the trip charge of $49 which was to be expected, and also that no

    3
    ★★★★★

    Liars, scam artists, predators!\r
    \r
    My first and without a doubt last encounter with Dean's started off well as the customer service gal was very friendly. She noted the trip charge of $49 which was to be expected, and also that no

    .

    I have used deans several times, I am always a happy customer. You get what you pay for - quality products backed by excellent service.

    5
    ★★★★★

    I have used deans several times, I am always a happy customer. You get what you pay for - quality products backed by excellent service.

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    .

    I have used Dean's multiple times, I have always been very happy, you get what you pay for, I have never had any issues with anything.

    3
    ★★★★★

    I have used Dean's multiple times, I have always been very happy, you get what you pay for, I have never had any issues with anything.

    .

    Terrible!!! BAD BAD BAD!!!\r
    \r
    Deans is such a bad company I ever hired in my life. It charged me intitally $1,200 for a 15 minutes job to replace two small parts (capacitor) of my air-cond. After I fighted back, they reduced to about

    3
    ★★★★★

    Terrible!!! BAD BAD BAD!!!\r
    \r
    Deans is such a bad company I ever hired in my life. It charged me intitally $1,200 for a 15 minutes job to replace two small parts (capacitor) of my air-cond. After I fighted back, they reduced to about

    .

    The service at Deans was Fantastic. They showed up hours after the call and resolved the problem quickly. I would definitely recommend Deans Plumbing and Heating to anyone needing service

    3
    ★★★★★

    The service at Deans was Fantastic. They showed up hours after the call and resolved the problem quickly. I would definitely recommend Deans Plumbing and Heating to anyone needing service

    .

    Dean's is a totally overpriced scam!!!!!! They might get the work done, but they charge predatory prices that should amount to theft. I know that I will never call them again, but I can't help but wonder how many elderly and ignorant

    3
    ★★★★★

    Dean's is a totally overpriced scam!!!!!! They might get the work done, but they charge predatory prices that should amount to theft. I know that I will never call them again, but I can't help but wonder how many elderly and ignorant

    .

    Very impressed! Customer service is OUTSTANDING! I plan on calling with my future service needs!

    3
    ★★★★★

    Very impressed! Customer service is OUTSTANDING! I plan on calling with my future service needs!

    .

    Professional Service? Come on Dean, how professional is it to make a comment about my wife on your cheesy billboard? "Your wife is HOT!" Really? Who says that? What kind of creep are you that you are more concerned about my wife than

    3
    ★★★★★

    Professional Service? Come on Dean, how professional is it to make a comment about my wife on your cheesy billboard? "Your wife is HOT!" Really? Who says that? What kind of creep are you that you are more concerned about my wife than

    .

    Bad experience with this company! I regret calling this company. They came out installed an air conditioner and left without completing their job. The came back out after a week when I called them back. This air conditioner was

    3
    ★★★★★

    Bad experience with this company! I regret calling this company. They came out installed an air conditioner and left without completing their job. The came back out after a week when I called them back. This air conditioner was

    .

    Absolute scams "artists". I was needing a seal replaced on my toilet. A job I had done before, and know what's involved as far as parts and labor. About $10.00 for the wax seal, and about 1 hour labor. I knew things were going to go South

    3
    ★★★★★

    Absolute scams "artists". I was needing a seal replaced on my toilet. A job I had done before, and know what's involved as far as parts and labor. About $10.00 for the wax seal, and about 1 hour labor. I knew things were going to go South

    .

    Prompt service which I appreciated. I will call for my service

    3
    ★★★★★

    Prompt service which I appreciated. I will call for my service

    .

    Showed up late. I asked for them to check my coolant level they wanted $400 because they have flat rates. Other places will charge $90 - $115 to check the level and do a leak test. Tried to sell me a new unit despite saying my old one had GOOD FLOW! I paid him the $49 travel fee to leave my house.

    0
    ★☆☆☆☆

    Showed up late. I asked for them to check my coolant level they wanted $400 because they have flat rates. Other places will charge $90 - $115 to check the level and do a leak test. Tried to sell me a new unit despite saying my old one had GOOD FLOW! I paid him the $49 travel fee to leave my house.

    .

    Deans guys have been to my house several times to work on our heating system. And every time they are professional, on time and fix the problem quickly. I appreciate the professionalism of Deans and would refer them to my friends and family.

    2
    ★★★★★

    Deans guys have been to my house several times to work on our heating system. And every time they are professional, on time and fix the problem quickly. I appreciate the professionalism of Deans and would refer them to my friends and family.

    .

    Finally, I called Dean's, and two days later and for just $148, they took care of all the roots in my drain line. \n

    2
    ★★★★★

    Finally, I called Dean's, and two days later and for just $148, they took care of all the roots in my drain line. \n

    .

    Our appreciation to Dean's Professional Plumbing for their prompt, competent and courteous services for our plumbing needs - excellent service

    2
    ★★★★★

    Our appreciation to Dean's Professional Plumbing for their prompt, competent and courteous services for our plumbing needs - excellent service

    .

    I have a 10 month old little boy, so when I woke up at 11pm freezing cold in my house because my furnace was out, I called Deans. A REAL employee answered the phone and was able to send a technician out. I was a little worried because she wasn't able to quote a price over the phone, but then I though - do you call your mechanic and say your car wont start - how much to fix?? nope, how do you expect a heating person to do that - I would rather have no quote, then have them make up a number with no intention of sticking with it. The heating guy came out and was able to get my furnace up and running that night, he left me with a comparison of what a new furnace would cost compaired to the 20yr old dinosaur we had. We thought about it for a couple days and then decided it would be cost efficient to upgrade, we called Deans and was able to get on the schedule for the next day to have the new furnace installed. The installation went smooth and everything has been running great.

    2
    ★★★★★

    I have a 10 month old little boy, so when I woke up at 11pm freezing cold in my house because my furnace was out, I called Deans. A REAL employee answered the phone and was able to send a technician out. I was a little worried because she wasn't able to quote a price over the phone, but then I though - do you call your mechanic and say your car wont start - how much to fix?? nope, how do you expect a heating person to do that - I would rather have no quote, then have them make up a number with no intention of sticking with it. The heating guy came out and was able to get my furnace up and running that night, he left me with a comparison of what a new furnace would cost compaired to the 20yr old dinosaur we had. We thought about it for a couple days and then decided it would be cost efficient to upgrade, we called Deans and was able to get on the schedule for the next day to have the new furnace installed. The installation went smooth and everything has been running great.

    .

    Fast friendly service but quality was poor and very, very expensive. They did not properly install our sump pump so it didn't work and flooded the basement. Both the main and backup pumps failed to engage. Dean's management admit they don't know why but will not pay for damages. Another sump expert suspects they didn't set the pump up correctly so the floats work as designed. Rates were almost twice as expensive as others.

    0
    ★☆☆☆☆

    Fast friendly service but quality was poor and very, very expensive. They did not properly install our sump pump so it didn't work and flooded the basement. Both the main and backup pumps failed to engage. Dean's management admit they don't know why but will not pay for damages. Another sump expert suspects they didn't set the pump up correctly so the floats work as designed. Rates were almost twice as expensive as others.

    .

    Funny how when you click on name of people who gave 5 star those people seam to rate only car dealers, heating, and plumbing companies. How could I trust a company that post false reviews.

    0
    ★☆☆☆☆

    Funny how when you click on name of people who gave 5 star those people seam to rate only car dealers, heating, and plumbing companies. How could I trust a company that post false reviews.

    .

    Reggie was very thorough and helpful when he was out at my house. He had excellent customer service and would refer friends and family to him in the event they would need something repaired or replaced.

    2
    ★★★★★

    Reggie was very thorough and helpful when he was out at my house. He had excellent customer service and would refer friends and family to him in the event they would need something repaired or replaced.

    .

    Had a kitchen faucet replaced. Charged more than suggested retail for faucet and $350 for 30 minutes labor. Would not recommend this company.

    0
    ★☆☆☆☆

    Had a kitchen faucet replaced. Charged more than suggested retail for faucet and $350 for 30 minutes labor. Would not recommend this company.

    .

    Worse experience ever was with Dean's Plumbing........ they are friendly and timely but there is no quality in their work and you will pay outrages prices for their services. My air conditioner required servicing. It required 2 service calls to make the repair and another visit from the manager to review the problems. Three different calls - three different responses - and they charged a $300 diagnostic yet they never could determine what was the issue. Coolant needed to be added (for another $400 dollars). End results, $700 in charges and an additional $2,000 for damages. Subsequent to Dean's repair I contact other service companies who provided estimates for repair - they all were a FRACTION of what Dean's charged. My advice - check around - it won't take long to find a more affordable, reliable company to repair your furnance/air conditioner or plumbing needs.

    0
    ★☆☆☆☆

    Worse experience ever was with Dean's Plumbing........ they are friendly and timely but there is no quality in their work and you will pay outrages prices for their services. My air conditioner required servicing. It required 2 service calls to make the repair and another visit from the manager to review the problems. Three different calls - three different responses - and they charged a $300 diagnostic yet they never could determine what was the issue. Coolant needed to be added (for another $400 dollars). End results, $700 in charges and an additional $2,000 for damages. Subsequent to Dean's repair I contact other service companies who provided estimates for repair - they all were a FRACTION of what Dean's charged. My advice - check around - it won't take long to find a more affordable, reliable company to repair your furnance/air conditioner or plumbing needs.

    .

    Today I used Dean's Plumbing for the first time. I took a chance, choosing your company from the Yellow Pages because of the professional looking ad. I am very pleased with the service from beginning to end. The phone was answered promptly and courteously, and within 45 minutes, a plumber was at my house. Trent was polite, knowledgeable, and communicated clearly. Everything we agreed upon was efficiently and neatly repaired to my satisfaction. How refreshing! Thank you all for the great experience; I will definitely call again

    2
    ★★★★★

    Today I used Dean's Plumbing for the first time. I took a chance, choosing your company from the Yellow Pages because of the professional looking ad. I am very pleased with the service from beginning to end. The phone was answered promptly and courteously, and within 45 minutes, a plumber was at my house. Trent was polite, knowledgeable, and communicated clearly. Everything we agreed upon was efficiently and neatly repaired to my satisfaction. How refreshing! Thank you all for the great experience; I will definitely call again

    .

    Dean's Professional Plumbing, Heating, and Air was great. They explained my options, they are very friendly. Arrived in a timely manner and are very professional

    2
    ★★★★★

    Dean's Professional Plumbing, Heating, and Air was great. They explained my options, they are very friendly. Arrived in a timely manner and are very professional

    .

    Thank you so much for getting here so quickly. We will definitely recommend you to friends and family.

    2
    ★★★★★

    Thank you so much for getting here so quickly. We will definitely recommend you to friends and family.

    .

    We much appreciated your prompt service and the professional way your people did their work

    2
    ★★★★★

    We much appreciated your prompt service and the professional way your people did their work

    .

    I am writing to say that Dean's Professional Plumbing was efficient, friendly, honest and skilled. Great job! They explained all my options and were not pushy

    2
    ★★★★★

    I am writing to say that Dean's Professional Plumbing was efficient, friendly, honest and skilled. Great job! They explained all my options and were not pushy

    .

    In retrospect, I cannot believe I used this company. I called for an easy job that was not urgent. - a leaky tub faucet that had been there for years. I finally wanted it fixed. I landed with the wrong company. First of all, they say they will give you an estimate of the work that needs to be done before charging you (except the trip charge of course). Right away he launched into the worst case scenario of everything having to be replaced incl. the shower head which was ridiculous. It could have been option A or B, but he didn't know that until pulling the faucet apart. What a bunch of BS....first of all, the estimate should have included pulling it apart and seeing the exact problem and then telling me the estimate. The guy was creepy with his sales pitch from the get go. I finally said that I wasn't going to pay for anything with the high end price he gave me (shouldn't have for the low end either) so if it needed to be more than the low end, I wasn't going to authorize the work. Not surprisingly then he says he'll pull the faucet off to look. Then, he starts to say the faucet is hard to come off and that my husband may have wrenched on it too much trying to fix it. Convenient. After I repeated that I wouldn't pay for more than the smallest work done he conveniently got the faucet off and what do you know? It was a small job afterall. -fix a component (forget what; paperwork upstairs) for about $450. What a rip off. Not only is the price ridiculous, I felt completely violated by the guy in the sense that he had no moral or ethical compass what so ever. I think this company is a complete scam. I will never use the BBB again either. What a joke they are. \r\nCalled Edina Plumbing for a sump pump repair recently and Jim was wonderful; trustworthy. No sales BS. \r\nDon't waste your time on Dean's....fortunately for all of us, there is such a thing as payback/bad karma and I am sure ""Dean"" and his crew will get their fair share.

    0
    ★☆☆☆☆

    In retrospect, I cannot believe I used this company. I called for an easy job that was not urgent. - a leaky tub faucet that had been there for years. I finally wanted it fixed. I landed with the wrong company. First of all, they say they will give you an estimate of the work that needs to be done before charging you (except the trip charge of course). Right away he launched into the worst case scenario of everything having to be replaced incl. the shower head which was ridiculous. It could have been option A or B, but he didn't know that until pulling the faucet apart. What a bunch of BS....first of all, the estimate should have included pulling it apart and seeing the exact problem and then telling me the estimate. The guy was creepy with his sales pitch from the get go. I finally said that I wasn't going to pay for anything with the high end price he gave me (shouldn't have for the low end either) so if it needed to be more than the low end, I wasn't going to authorize the work. Not surprisingly then he says he'll pull the faucet off to look. Then, he starts to say the faucet is hard to come off and that my husband may have wrenched on it too much trying to fix it. Convenient. After I repeated that I wouldn't pay for more than the smallest work done he conveniently got the faucet off and what do you know? It was a small job afterall. -fix a component (forget what; paperwork upstairs) for about $450. What a rip off. Not only is the price ridiculous, I felt completely violated by the guy in the sense that he had no moral or ethical compass what so ever. I think this company is a complete scam. I will never use the BBB again either. What a joke they are. \r\nCalled Edina Plumbing for a sump pump repair recently and Jim was wonderful; trustworthy. No sales BS. \r\nDon't waste your time on Dean's....fortunately for all of us, there is such a thing as payback/bad karma and I am sure ""Dean"" and his crew will get their fair share.

    .

    I have a 10 month old little boy, so when I woke up at 11pm freezing cold in my house because my furnace was out, I called Deans. A REAL employee answered the phone and was able to send a technician out. I was a little worried because she wasn't able to quote a price over the phone, but then I though - do you call your mechanic and say your car wont start - how much to fix?? nope, how do you expect a heating person to do that - I would rather have no quote, then have them make up a number with no intention of sticking with it. The heating guy came out and was able to get my furnace up and running that night, he left me with a comparison of what a new furnace would cost compaired to the 20yr old dinosaur we had. We thought about it for a couple days and then decided it would be cost efficient to upgrade, we called Deans and was able to get on the schedule for the next day to have the new furnace installed. The installation went smooth and everything has been running great.

    2
    ★★★★★

    I have a 10 month old little boy, so when I woke up at 11pm freezing cold in my house because my furnace was out, I called Deans. A REAL employee answered the phone and was able to send a technician out. I was a little worried because she wasn't able to quote a price over the phone, but then I though - do you call your mechanic and say your car wont start - how much to fix?? nope, how do you expect a heating person to do that - I would rather have no quote, then have them make up a number with no intention of sticking with it. The heating guy came out and was able to get my furnace up and running that night, he left me with a comparison of what a new furnace would cost compaired to the 20yr old dinosaur we had. We thought about it for a couple days and then decided it would be cost efficient to upgrade, we called Deans and was able to get on the schedule for the next day to have the new furnace installed. The installation went smooth and everything has been running great.

    .

    Called Deans Plumbing and heating to check out my furnace. The blower would not turn on in auto mode but would turn on in manual mode. I knew it was either the thermostat or motor switch. The guy arrives and said it was more than likely the thermostat. He then proceeds to go down and look at the furnace. He removes the front cover and flashes a light inside the furnace and immediately says I have a cracked heat exchanger. I said, what does that mean? he says I need to replace the furnace (@$5,000). I said I can't afford a new furnace. He says you don't understand, you could have carbon monoxide in your house. I said look, there is a CO monitor 2 feet from the furnace and several throughout the house, we have never had a carbon monoxide alarm. He then said he was required to shut down my furnace and red tag it. I then asked to see the crack. He pointed his flashlight into the furnace and pointed at a tiny grease spot. I didn't see anything that remotely resembled a crack or even a pin hole. I then said you can't detect CO by looking. You need a CO monitor to check for a leak. He said he had one so I said he needed to use that if he was to make the claim of a CO leak. He said he would have to charge 197.00 to get his monitor. (what a scam). I paid the 59.00 travel charge and told him to leave. I went to Mendards and bought a thermostat and installed it myself. Everything now works perfect. I also did some research on the internet about heat exchanger crack claims. One HVAC authority said heat exchanger crack claims by service people are more times than not a ""license to steal"". Scamming people into buying a new furnace when they don't need one. This was obviously the tactic that was tried by Dean's. Don't believe anything they tell you, better yet, go somewhere else.

    0
    ★☆☆☆☆

    Called Deans Plumbing and heating to check out my furnace. The blower would not turn on in auto mode but would turn on in manual mode. I knew it was either the thermostat or motor switch. The guy arrives and said it was more than likely the thermostat. He then proceeds to go down and look at the furnace. He removes the front cover and flashes a light inside the furnace and immediately says I have a cracked heat exchanger. I said, what does that mean? he says I need to replace the furnace (@$5,000). I said I can't afford a new furnace. He says you don't understand, you could have carbon monoxide in your house. I said look, there is a CO monitor 2 feet from the furnace and several throughout the house, we have never had a carbon monoxide alarm. He then said he was required to shut down my furnace and red tag it. I then asked to see the crack. He pointed his flashlight into the furnace and pointed at a tiny grease spot. I didn't see anything that remotely resembled a crack or even a pin hole. I then said you can't detect CO by looking. You need a CO monitor to check for a leak. He said he had one so I said he needed to use that if he was to make the claim of a CO leak. He said he would have to charge 197.00 to get his monitor. (what a scam). I paid the 59.00 travel charge and told him to leave. I went to Mendards and bought a thermostat and installed it myself. Everything now works perfect. I also did some research on the internet about heat exchanger crack claims. One HVAC authority said heat exchanger crack claims by service people are more times than not a ""license to steal"". Scamming people into buying a new furnace when they don't need one. This was obviously the tactic that was tried by Dean's. Don't believe anything they tell you, better yet, go somewhere else.

    .

    I really appreciated the plumber who came out to my home this weekend, his name was Trevor. I called Dean's because I saw they were offering a special for $99 for the main line. I was told that the special didn't apply for the weekend and I was a little discouraged. But then the lady on the phone said she could call the plumber who offered the special and see if he would like to work. I was very very pleasantly surprised that he would come out for me. I find the kind of customer service Dean's offers to be refreshing. I appreciated the person who answered the phone and the plumber for working on a weekend and getting the job done without any mess or attitude (because he had to come into work, he was very polite and courteous).\r\n\r\nI did read these reviews before I had Dean's come out and was a little scared to have them come to my home, but they were the only people who could get someone out on Saturday without charging me extra for Saturday. I feel the reviews are misleading because I had such a great experince, it just goes to show you that not every bad thing you read is true. Thank you again Dean's

    2
    ★★★★★

    I really appreciated the plumber who came out to my home this weekend, his name was Trevor. I called Dean's because I saw they were offering a special for $99 for the main line. I was told that the special didn't apply for the weekend and I was a little discouraged. But then the lady on the phone said she could call the plumber who offered the special and see if he would like to work. I was very very pleasantly surprised that he would come out for me. I find the kind of customer service Dean's offers to be refreshing. I appreciated the person who answered the phone and the plumber for working on a weekend and getting the job done without any mess or attitude (because he had to come into work, he was very polite and courteous).\r\n\r\nI did read these reviews before I had Dean's come out and was a little scared to have them come to my home, but they were the only people who could get someone out on Saturday without charging me extra for Saturday. I feel the reviews are misleading because I had such a great experince, it just goes to show you that not every bad thing you read is true. Thank you again Dean's

    .

    False promises were made. Very rude and sarcastic crew. Some items that were installed weren't really necessary...we eventually had to ask another company to remove them. Expensive...I feel like I was taken advantage of. No return calls from the manager. I will never ever recommend this company to anyone. I give Dean's Plumbing a two thumbs down rating...the worst company I've ever dealt with!

    0
    ★☆☆☆☆

    False promises were made. Very rude and sarcastic crew. Some items that were installed weren't really necessary...we eventually had to ask another company to remove them. Expensive...I feel like I was taken advantage of. No return calls from the manager. I will never ever recommend this company to anyone. I give Dean's Plumbing a two thumbs down rating...the worst company I've ever dealt with!

    Cons: No code of ethics...

    .

    Dean's has been around for awhile and seems to have several trucks. I called about a plumbing repair and I was surprised at the time it took to get someone out. They were professional, but not as timely as I needed.

    3
    ★★★☆☆

    Dean's has been around for awhile and seems to have several trucks. I called about a plumbing repair and I was surprised at the time it took to get someone out. They were professional, but not as timely as I needed.

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    .

    I had these guys come out because they were offering to come and check things out for free (some sort of two day special). The guy seemed nice and everything, but I now know the jerk completely lied to me. He probably saw me as some stupid girl who would do whatever he told me. Prior to him coming over, I was already certain that the blower motor on the furnace was out. He confirmed that, but then he told me the high limit switch also was not working. The estimates on these two things were well over $1000 (grossly overpriced)! He then told me because the high limit switch doesn't work he can't install a new motor without installing the switch. He can't do one and not the other. He also told me that my furnace was nearing its end at 13 years old, and offered the pricing of a new unit. \n\nThere's a slight possibility that this technician was incompetent, but I think he was just trying to take advantage of me. I went with another company which turned out to be excellent(Prescription Heating and Cooling). Turns out the high limit switch was functioning perfectly and didn't need to be replaced. I was also told how great of a shape the furnace was in. The guy from Prescription Heating told me that my furnace as a whole should last about 23 years. I did some researching, and yes, my furnace should last about 20-23 years not 13. \n\nI cannot for the life of me comprehend why Dean's is on the BBB list. From all the bad reviews out there and the crap they tried to pull on me, it's unbelievable they could get a stamp of approval from the BBB. I am planning to report them. Stay away from these guys!

    0
    ★☆☆☆☆

    I had these guys come out because they were offering to come and check things out for free (some sort of two day special). The guy seemed nice and everything, but I now know the jerk completely lied to me. He probably saw me as some stupid girl who would do whatever he told me. Prior to him coming over, I was already certain that the blower motor on the furnace was out. He confirmed that, but then he told me the high limit switch also was not working. The estimates on these two things were well over $1000 (grossly overpriced)! He then told me because the high limit switch doesn't work he can't install a new motor without installing the switch. He can't do one and not the other. He also told me that my furnace was nearing its end at 13 years old, and offered the pricing of a new unit. \n\nThere's a slight possibility that this technician was incompetent, but I think he was just trying to take advantage of me. I went with another company which turned out to be excellent(Prescription Heating and Cooling). Turns out the high limit switch was functioning perfectly and didn't need to be replaced. I was also told how great of a shape the furnace was in. The guy from Prescription Heating told me that my furnace as a whole should last about 23 years. I did some researching, and yes, my furnace should last about 20-23 years not 13. \n\nI cannot for the life of me comprehend why Dean's is on the BBB list. From all the bad reviews out there and the crap they tried to pull on me, it's unbelievable they could get a stamp of approval from the BBB. I am planning to report them. Stay away from these guys!

    Cons: overpriced, unprofessional

    .

    Called Dean's for a furnace cleaning. The tech discovered a broken heat exchanger and explained the only option was to replace the entire furnace for $4300 (base model for a 900 square foot home). I asked about the warranty or replacing the part and was told the unit is too old and the part cannot be replaced. He proceeded to remove the furnace and leave to come back another day. \nI followed up on the warranty and the original installer told me that not only was the part replaceable for 1/5 of the cost, it was still under warranty (they also quoted the same type furnace at $2500). After I made an appointment with the original installer to replace the exchanger I called to cancel with Dean's. The tech called back to say that they would charge $440 for the furnace removal. Several phone calls with Dean's since then and I have only been insulted, further deceived and threatened. Save yourself the trouble and money and look at another company.

    0
    ★☆☆☆☆

    Called Dean's for a furnace cleaning. The tech discovered a broken heat exchanger and explained the only option was to replace the entire furnace for $4300 (base model for a 900 square foot home). I asked about the warranty or replacing the part and was told the unit is too old and the part cannot be replaced. He proceeded to remove the furnace and leave to come back another day. \nI followed up on the warranty and the original installer told me that not only was the part replaceable for 1/5 of the cost, it was still under warranty (they also quoted the same type furnace at $2500). After I made an appointment with the original installer to replace the exchanger I called to cancel with Dean's. The tech called back to say that they would charge $440 for the furnace removal. Several phone calls with Dean's since then and I have only been insulted, further deceived and threatened. Save yourself the trouble and money and look at another company.

    Cons: overpriced, rude, threatening, deceitful

    .

    Want to pay well more than double the market price? This is your guy. I found myself in a 40 degree house on a 10 below zero day... Needed a hot surface ignitor replaced. Being a first time homeowner, I had no idea what this should cost, so I sucked it up and paid the $890 in addition to the $150 emergency service call charge ($1040 total). That is right- to replace an ignitor that costs $25-50 and took no more than 15 minutes to install. I didn't know before hand, but you can bet that as soon as I told someone what I paid, their jaw dropped to the floor, causing me to do some comparison shopping, only to find out just how much money I'd been taken for. Please do not call this company, and spread the word. I would absolutely hate for anyone else to end up in this situation.

    0
    ★☆☆☆☆

    Want to pay well more than double the market price? This is your guy. I found myself in a 40 degree house on a 10 below zero day... Needed a hot surface ignitor replaced. Being a first time homeowner, I had no idea what this should cost, so I sucked it up and paid the $890 in addition to the $150 emergency service call charge ($1040 total). That is right- to replace an ignitor that costs $25-50 and took no more than 15 minutes to install. I didn't know before hand, but you can bet that as soon as I told someone what I paid, their jaw dropped to the floor, causing me to do some comparison shopping, only to find out just how much money I'd been taken for. Please do not call this company, and spread the word. I would absolutely hate for anyone else to end up in this situation.

    .

    NEVER CALL THESE SCAM ARTISTS!!!!!!!!\r\nMy wife and I found a gas leak due to a faulty part in our main gas line (builder of new condo covered it). It was discovered at 1 am on saturday morning. That night, they had to turn off our heat (it was 10 degrees outside ) and centerpoint was booked up for over a week and could not help us . They would later say that they would have cahrged $95 total for the service. We lived in a condo complex, so the leak would have affected others. \r\n\r\nI was gone saturday and my wife called Dean's to fix it. She did not know anything about going rates for a service like this, BUT WE WERE CHARGED $554 dollars for a simple replacement part in our line. a $150 trip charge with gas prices at $1.69 a gallon!!!!! I would find out a day later that Centerpoint would have charged $95 total, and two other plumbers in the area said they would not have charged more than $200 TOTAL for a trip to our place and the service performed on that Saturday. They took advantage of my wife in an emergency situation where she just had to get the problem fixed and didnt have time to call around, and they basically extorted money from us. NEVER CALL THESE PEOPLE. HORRIBLY UNETHICAL. I am filing a report today...

    0
    ★☆☆☆☆

    NEVER CALL THESE SCAM ARTISTS!!!!!!!!\r\nMy wife and I found a gas leak due to a faulty part in our main gas line (builder of new condo covered it). It was discovered at 1 am on saturday morning. That night, they had to turn off our heat (it was 10 degrees outside ) and centerpoint was booked up for over a week and could not help us . They would later say that they would have cahrged $95 total for the service. We lived in a condo complex, so the leak would have affected others. \r\n\r\nI was gone saturday and my wife called Dean's to fix it. She did not know anything about going rates for a service like this, BUT WE WERE CHARGED $554 dollars for a simple replacement part in our line. a $150 trip charge with gas prices at $1.69 a gallon!!!!! I would find out a day later that Centerpoint would have charged $95 total, and two other plumbers in the area said they would not have charged more than $200 TOTAL for a trip to our place and the service performed on that Saturday. They took advantage of my wife in an emergency situation where she just had to get the problem fixed and didnt have time to call around, and they basically extorted money from us. NEVER CALL THESE PEOPLE. HORRIBLY UNETHICAL. I am filing a report today...

    Message from Dean's Professional Plumbing, Heating, Air & Drains

    From service and installation to remodeling....Dean's plumbers can do it all!

    More about Dean's Professional Plumbing, Heating, Air & Drains

    At Dean’s Professional Plumbing, Heating & Air, we are a family owned service company that offers excellent customer service. We specialize in plumbing services, heating services, HVAC services, and drain cleaning. Offering over 35 years of combined industry experience, our technicians can handle all of your plumbing and heating needs. We provide emergency service 24 hours a day, 7 days a week, 365 days a year. A proud member of the Better Business Bureau with an A rating, along with the Hennepin County I94 Chamber of Commerce. Give us a call today, or visit our website at http://deansplumbing.com and see what our customers are saying about us! From service, installation, to remodeling, Dean’s plumbers can do it all.

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