The Upper Hand Salon: Royal Oaks

★★★★★
Voted Houston's best hair salon, The Upper Hand, has also been named one of the top hair salons in America by Elle Magazine.
  • 11805 Westheimer Rd

    Houston, TX 77077

    Cross street: Kirkwood Drive

    Map & Directions
  • 281-497-8280

About The Upper Hand Salon: Royal Oaks

Hours
Tue-Sat 9am-7pm

Personal Services

Personal Services
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Absolutely love this salon, especially my stylist, Sheri!! The staff is consistently friendly and accommodating and the atmosphere is great! I have been a customer for the past three+ years and have never been disappointed. Sheri is an

3
★★★★★

Absolutely love this salon, especially my stylist, Sheri!! The staff is consistently friendly and accommodating and the atmosphere is great! I have been a customer for the past three+ years and have never been disappointed. Sheri is an

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Despite going there for years, they cancelled on me last minute before my daughter had a major event on a Saturday afternoon. Nobody on the team was willing to help out when one of the designers had to leave for the day. Despite years of

3
★★★★★

Despite going there for years, they cancelled on me last minute before my daughter had a major event on a Saturday afternoon. Nobody on the team was willing to help out when one of the designers had to leave for the day. Despite years of

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had a wonderful experience and have beautiful hair! This place is worth the trip and the money! Sherry did a fantastic job! The staff is friendly and they all seem to get along really well... NO DRAMA in this salon! If you are looking for a great salon on the West Side of town, this would be it!

2
★★★★★

had a wonderful experience and have beautiful hair! This place is worth the trip and the money! Sherry did a fantastic job! The staff is friendly and they all seem to get along really well... NO DRAMA in this salon! If you are looking for a great salon on the West Side of town, this would be it!

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Love it here, good job and great value!

2
★★★★★

Love it here, good job and great value!

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What a great place i will be back there agin!

2
★★★★★

What a great place i will be back there agin!

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I just want to say I have been going to Upper Hand for awhile now. I always go to Katy to get my hair done. Katy always does a great job and is so sweet and really takes the time to listen to how I want my hair. Katy did an amazing job yesterday and i have gotten so many compliments since. Also I went to Trish to get my nails refilled and she is a MASTER at Nails .. I love my hair and nails..THANK YOU LADIES!!!!!!! You started my weekend off right!!!

2
★★★★★

I just want to say I have been going to Upper Hand for awhile now. I always go to Katy to get my hair done. Katy always does a great job and is so sweet and really takes the time to listen to how I want my hair. Katy did an amazing job yesterday and i have gotten so many compliments since. Also I went to Trish to get my nails refilled and she is a MASTER at Nails .. I love my hair and nails..THANK YOU LADIES!!!!!!! You started my weekend off right!!!

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I have been a regular customer for many years now. I love Miss Brenda and the pedicure service I receive each time I come in. She's the BEST!

2
★★★★★

I have been a regular customer for many years now. I love Miss Brenda and the pedicure service I receive each time I come in. She's the BEST!

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i looking for more than year for good salon for my hair and after that i read the reivews about this salon and about katie fierst she do my hair good and after that i went to do the rest of my hair cous she told me thay didnt do all the hair i pay more than 300 dollars never mind ,but after she done she used toner and it make my hair color like rust so bad so dry so gluy why ?i told hair ddont put toner in the top but she didnt care

0
★☆☆☆☆

i looking for more than year for good salon for my hair and after that i read the reivews about this salon and about katie fierst she do my hair good and after that i went to do the rest of my hair cous she told me thay didnt do all the hair i pay more than 300 dollars never mind ,but after she done she used toner and it make my hair color like rust so bad so dry so gluy why ?i told hair ddont put toner in the top but she didnt care

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I have been going to the salon for many years and I have to say that Shiva is the best stylist I have ever had. My entire family goes to her and we all love her!

2
★★★★★

I have been going to the salon for many years and I have to say that Shiva is the best stylist I have ever had. My entire family goes to her and we all love her!

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I have been a regular client at the Upper Hand in Royal Oaks for over 3 years and am there at least twice a month. They have a very friendly staff and excellent hairstylists. Shiva is my stylist and she is extremely talented with my ""fine"" hair texture and very good with color ideas. My husband is also a regular client of Shiva's and our daughter, who lives in San Diego, visits her when in town. Lisa is very good at waxing and eyebrow shaping, also. We feel at home there and highly recommend the salon.

2
★★★★★

I have been a regular client at the Upper Hand in Royal Oaks for over 3 years and am there at least twice a month. They have a very friendly staff and excellent hairstylists. Shiva is my stylist and she is extremely talented with my ""fine"" hair texture and very good with color ideas. My husband is also a regular client of Shiva's and our daughter, who lives in San Diego, visits her when in town. Lisa is very good at waxing and eyebrow shaping, also. We feel at home there and highly recommend the salon.

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Each and every person who works at the Upper Hand is a true professional and a very nice person. Brian who does my hair; is the best hair cutter and color person I have ever seen.

2
★★★★★

Each and every person who works at the Upper Hand is a true professional and a very nice person. Brian who does my hair; is the best hair cutter and color person I have ever seen.

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Jennifer Riding is the best! I'd let her do whatever she wants to my hair as she has an expert eye for color, highlights and cut! I wanted to go blonder and let me tell you I am complimented wherever I go on my hair. She knows her clients, listens to there needs and concerns and works with them to achieve the greatest results. So if you are looking for an awesome stylist see Jennifer. The other stylist at The Upper Hand at Royal Oaks are great as well so you will not be sorry going to this salon for your needs. \r\n\r\nAlso, if you need to get your eyebrows done, reshaped whatever go see Lisa! She isn't called the Queen of Eyebrows for nothing! She does miracles with eyebrows, tinits, shapes, etc., so you look awesome. Also, if you are tired of dealing with putting mascara on every day, let Lisa tint your lashes. \r\n\r\nSo if you are looking for a really awesome place that is friendly and treats their clients like gold then you need to go this salon!

2
★★★★★

Jennifer Riding is the best! I'd let her do whatever she wants to my hair as she has an expert eye for color, highlights and cut! I wanted to go blonder and let me tell you I am complimented wherever I go on my hair. She knows her clients, listens to there needs and concerns and works with them to achieve the greatest results. So if you are looking for an awesome stylist see Jennifer. The other stylist at The Upper Hand at Royal Oaks are great as well so you will not be sorry going to this salon for your needs. \r\n\r\nAlso, if you need to get your eyebrows done, reshaped whatever go see Lisa! She isn't called the Queen of Eyebrows for nothing! She does miracles with eyebrows, tinits, shapes, etc., so you look awesome. Also, if you are tired of dealing with putting mascara on every day, let Lisa tint your lashes. \r\n\r\nSo if you are looking for a really awesome place that is friendly and treats their clients like gold then you need to go this salon!

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I had been looking for a long time to try and find that perfect place to get my hair done, and I have found it! I have been going to the Upper Hand Salon in Royal Oaks for over a year, and I have never been disappointed. The atmosphere is relaxed, but with a beautifully sophisticated flair and the customer service is wonderful! I would also like to take time to recommend the stylist, Courtney. She is very attentive to what you ask her for, and she also takes the time and effort to go through styling options if you need them! The first time I went to see her was after a horrible highlights job that a previous salon had done, and she fixed it up beautifully! Each time I go in she tells me what colors and styles are in and what would look best. I was sold then, and I have not been disappointed once since.

2
★★★★★

I had been looking for a long time to try and find that perfect place to get my hair done, and I have found it! I have been going to the Upper Hand Salon in Royal Oaks for over a year, and I have never been disappointed. The atmosphere is relaxed, but with a beautifully sophisticated flair and the customer service is wonderful! I would also like to take time to recommend the stylist, Courtney. She is very attentive to what you ask her for, and she also takes the time and effort to go through styling options if you need them! The first time I went to see her was after a horrible highlights job that a previous salon had done, and she fixed it up beautifully! Each time I go in she tells me what colors and styles are in and what would look best. I was sold then, and I have not been disappointed once since.

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To say I love the Upper Hand Salon in Royal Oaks would be an understatement. I have been going there for over a year. The customer service is amazing. Everyone in the salon is so friendly and helpful.\n\nWhen going to get your hair cut and colored there I highly recommend Nancy. She is a genius . She never has disappointed me. I have gotten my haircut and colored at some of the other top salons in Houston and no one has ever compared to her. \n\nWhen I fist went to see her I had a dull hair color and bad cut and my hair now looks totally different. I have never left there disappointed.\n

2
★★★★★

To say I love the Upper Hand Salon in Royal Oaks would be an understatement. I have been going there for over a year. The customer service is amazing. Everyone in the salon is so friendly and helpful.\n\nWhen going to get your hair cut and colored there I highly recommend Nancy. She is a genius . She never has disappointed me. I have gotten my haircut and colored at some of the other top salons in Houston and no one has ever compared to her. \n\nWhen I fist went to see her I had a dull hair color and bad cut and my hair now looks totally different. I have never left there disappointed.\n

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IWhen I met my manicurist and saw her fingernails were not shaped, dirty and just plain awful looking that should have been a clue to leave. My manicure was a major $33.00 disappointment. I will NOT go back.

2
★★☆☆☆

IWhen I met my manicurist and saw her fingernails were not shaped, dirty and just plain awful looking that should have been a clue to leave. My manicure was a major $33.00 disappointment. I will NOT go back.

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Everyone was so nice and very professional. I was very satisfied with my hair color and cut.

2
★★★★★

Everyone was so nice and very professional. I was very satisfied with my hair color and cut.

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Upper Hand Rocks!

2
★★★★★

Upper Hand Rocks!

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Jennifer was recommended to me by a co-worker. I am so glad - because she gave me the best haircut I have had in years. Do yourself a favor and give her a call you will not regret it.

2
★★★★★

Jennifer was recommended to me by a co-worker. I am so glad - because she gave me the best haircut I have had in years. Do yourself a favor and give her a call you will not regret it.

Pros: Clean shop - very friendly - like the products

Cons: n/a

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This is the first time I have been to The Upper Hand, and I scheduled with Jennifer Ridings. She gave me EXACTLY what I wanted and how I described to her! I went to work and described her as Edward Scissor Hands... (LOL) I have recommended all of my co-workers and friends to her. She is a sweet girl with a great personality! She will now be my new stylist!!!! Thank you so much!

2
★★★★★

This is the first time I have been to The Upper Hand, and I scheduled with Jennifer Ridings. She gave me EXACTLY what I wanted and how I described to her! I went to work and described her as Edward Scissor Hands... (LOL) I have recommended all of my co-workers and friends to her. She is a sweet girl with a great personality! She will now be my new stylist!!!! Thank you so much!

Pros: Shop is Clean, Employees are Friendly, Welcoming

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I've been coming to The Upper Hand at Royal Oaks off and on for many years. Occasionally I've tried other places but I always come back. The stylists really work to make sure that you like your haircut and color and they do what you ask - there are no unpleasant surprises. I trust Sherry, Shiva and the other stylists completely.\r\nI had a facial with Lisa the other day and she was wonderful too - very friendly and gentle.\r\nEveryone at the staff is very polite and professional.

2
★★★★★

I've been coming to The Upper Hand at Royal Oaks off and on for many years. Occasionally I've tried other places but I always come back. The stylists really work to make sure that you like your haircut and color and they do what you ask - there are no unpleasant surprises. I trust Sherry, Shiva and the other stylists completely.\r\nI had a facial with Lisa the other day and she was wonderful too - very friendly and gentle.\r\nEveryone at the staff is very polite and professional.

Pros: Excellent customer service

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I went to Upper Hand for the first time...and for the first time in 5 years seeing all different kinds of hairstylists - I walked out so happy. Katie did an incredible job and really listened to what I wanted - and then delivered. I would go there again in a heartbeat!!!

2
★★★★★

I went to Upper Hand for the first time...and for the first time in 5 years seeing all different kinds of hairstylists - I walked out so happy. Katie did an incredible job and really listened to what I wanted - and then delivered. I would go there again in a heartbeat!!!

Pros: Great products

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I having been going to the Upper Hand Royal Oaks for a couple of years and could not be happier! Shiva performs her magic and the result is a great cut and color.

2
★★★★★

I having been going to the Upper Hand Royal Oaks for a couple of years and could not be happier! Shiva performs her magic and the result is a great cut and color.

Pros: Excellent Service, Professional Staff

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After looking for a good place to get a haircut in Houston, I finally found Upper Hand and I'll be sticking to it!

2
★★★★★

After looking for a good place to get a haircut in Houston, I finally found Upper Hand and I'll be sticking to it!

Pros: Nice people, quality work

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After being a Visible Changes customer for years I recently switched to The Upper Hand - Royal Oaks. I absolutely love the salon. Courtney is fantastic! Cut and color are fab. This salon is very relaxed and well run. I've now made two trips for cut and color and each time Courtney made me feel right at home. I hate giving away the best kept secret on the west side of Houston!

2
★★★★★

After being a Visible Changes customer for years I recently switched to The Upper Hand - Royal Oaks. I absolutely love the salon. Courtney is fantastic! Cut and color are fab. This salon is very relaxed and well run. I've now made two trips for cut and color and each time Courtney made me feel right at home. I hate giving away the best kept secret on the west side of Houston!

Pros: Friendly staff, clean, excellent cut and color!

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Katie did an excellent job on my haircut! It was my first time to this salon and the atmosphere and service were great. I would highly recommend it.

2
★★★★★

Katie did an excellent job on my haircut! It was my first time to this salon and the atmosphere and service were great. I would highly recommend it.

Pros: Excellent service

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I started going to the upper hand after my mom came home from Jillian the first time and her haircut/style made her look 15 yrs younger, it was amazing. I thought, wow this girl must be good! So I went and I have always been satisfied. I used to get very nervous at the hairdressers, as they were cutting my hair I'd be trying to look down at the ground to see how long of pieces they were cutting off, because I have had many bad experiences, BUT since I've been going to Jillian, I don't even worry anymore, to the point that I would even say, just do whatever you think will look good! She has really good styling/cutting techniques and a good sense of what will look good. I love the upper hand at royal oaks and if you're looking for a consistent place to go to, you won't be disappointed!

2
★★★★★

I started going to the upper hand after my mom came home from Jillian the first time and her haircut/style made her look 15 yrs younger, it was amazing. I thought, wow this girl must be good! So I went and I have always been satisfied. I used to get very nervous at the hairdressers, as they were cutting my hair I'd be trying to look down at the ground to see how long of pieces they were cutting off, because I have had many bad experiences, BUT since I've been going to Jillian, I don't even worry anymore, to the point that I would even say, just do whatever you think will look good! She has really good styling/cutting techniques and a good sense of what will look good. I love the upper hand at royal oaks and if you're looking for a consistent place to go to, you won't be disappointed!

Pros: excellent service, fun atmosphere, cookies!

Cons: none!

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Kate provides the best men's haircut around!

2
★★★★★

Kate provides the best men's haircut around!

Pros: Full Service

Cons: None so far

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Brian does a great job with cut and color. As a busy mom, it's nice not to have to drive to the heights or down town to get a great service.

2
★★★★★

Brian does a great job with cut and color. As a busy mom, it's nice not to have to drive to the heights or down town to get a great service.

Pros: nice salon in west houston

Cons: a little pricey

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I've been going to see Lisa for years for my eyebrows. As soon as I found out she changed locations to The Upper Hand, I started going there. It's a great environment and such friendly people working there.

2
★★★★★

I've been going to see Lisa for years for my eyebrows. As soon as I found out she changed locations to The Upper Hand, I started going there. It's a great environment and such friendly people working there.

Pros: Clean facility, friendly staff and great location

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Jillian and Courtney are superb! I had hair extensions for the first time by Jillian and they lasted up to 5 months!\n\nAwesome hair cuts and color and 2 minutes from my house in Royal Oaks!

2
★★★★★

Jillian and Courtney are superb! I had hair extensions for the first time by Jillian and they lasted up to 5 months!\n\nAwesome hair cuts and color and 2 minutes from my house in Royal Oaks!

Pros: Service & Quality of Products

Cons: None that I have found yet!

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After having neglected my hair for at least a couple of months, I finally made the decision to get a major haircut. Bryan listened to every word I said, looked at the picture I had brought with me and finally acted as the hair guru that he is. I wound up with a cut that made me feel five pounds lighter and five years younger. Kind of like painless plastic surgery with the very good humor of Bryan thrown in! Love him, love my hair!

2
★★★★★

After having neglected my hair for at least a couple of months, I finally made the decision to get a major haircut. Bryan listened to every word I said, looked at the picture I had brought with me and finally acted as the hair guru that he is. I wound up with a cut that made me feel five pounds lighter and five years younger. Kind of like painless plastic surgery with the very good humor of Bryan thrown in! Love him, love my hair!

Pros: Bryan!!!

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Love Katy she rules. She listens to what I have to say, gives good advice and knows how to deal with my kind of hair, i.e thick and curly. The atmosphere is fantastic... I leave there feeling like I really do have ""the upper hand""

2
★★★★★

Love Katy she rules. She listens to what I have to say, gives good advice and knows how to deal with my kind of hair, i.e thick and curly. The atmosphere is fantastic... I leave there feeling like I really do have ""the upper hand""

Pros: Great Atmosphere, Great Staff

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Having spent YEARS trying to find a professional that listens and understands my needs, I was delighted to have found Shiva at The Upper Hand. A next day appt. was available, all staff were courteous, there was NO wait time, and most importantly, my color and cut correction were handled expertly. Though I live in central Louisiana, The Upper Hand is now ""My"" salon, and well worth the drive!

2
★★★★★

Having spent YEARS trying to find a professional that listens and understands my needs, I was delighted to have found Shiva at The Upper Hand. A next day appt. was available, all staff were courteous, there was NO wait time, and most importantly, my color and cut correction were handled expertly. Though I live in central Louisiana, The Upper Hand is now ""My"" salon, and well worth the drive!

Pros: Stylist LISTENS!

Cons: An 8 hour round trip!

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Katie did an excellent job on my hair and made sure we were both on the same page as to what I wanted and what would look good. The rest of the staff was very friendly. Excellent salon and I look forward to visiting again in the future.

2
★★★★★

Katie did an excellent job on my hair and made sure we were both on the same page as to what I wanted and what would look good. The rest of the staff was very friendly. Excellent salon and I look forward to visiting again in the future.

Pros: Clean, Friendly Staff, Excellent Haircuts!

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Nancy has been my hairdresser for well over a year now, and she is terrific at cutting my curly hair. Her haircuts are very easy for me to style which means a lot when I am rushing to get ready for work. In addition, she is the best at giving manicures and pedicures. My nails are soft and yet she can get the polish to stay and stay.\nEveryone at the salon is very friendly and I enjoy my monthly visits.

2
★★★★★

Nancy has been my hairdresser for well over a year now, and she is terrific at cutting my curly hair. Her haircuts are very easy for me to style which means a lot when I am rushing to get ready for work. In addition, she is the best at giving manicures and pedicures. My nails are soft and yet she can get the polish to stay and stay.\nEveryone at the salon is very friendly and I enjoy my monthly visits.

Pros: Terrific haircuts, manicures & pedicures

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MY DAUGHTER & I STARTED GOING TO THE UPPER HAND/ROYAL OAKS ABOUT 6 WEEKS AGO. WE WANTED SOME PLACE CLOSER TO HOME & THOUGHT WE'D TRY IT OUT. IT WAS WONDERFUL! THE STAFF TAKES THEIR TIME W/YOU (AROUND AN HOUR FOR A MANI, SAME FOR PEDI) AND DON'T MAKE YOU FEEL RUSHED. \r\nWE GO TO TRISH FOR OUR NAILS AND SHE'S AWESOME! THEY DON'T HERD YOU THROUGH LIKE CATTLE; THEY TAKE THEIR TIME WITH YOU AND YOU GET TO RELAX A BIT INSTEAD OF BEING RUSHED ALONG.\r\nLISA, THE EYEBROW CHICK, IS REALLY REALLY GOOD. MY DAUGHTER HAD BEEN LOOKING FOR ALMOST A YEAR FOR SOMEONE WHO COULD DO A GOOD JOB ON BROWS AND LOVES HOW LISA DOES HER BROWS -- A COMPLIMENT TO LISA BECAUSE MY DAUGHTER IS VERY FUSSY!\r\nTHEY WILL ALSO BE OFFERING SPRAY TANS SOON AS WELL (NOT THE NASTY BOOTH TYPE).\r\nIT'S NOT OVER PRICED AT ALL, MAYBE A FEW DOLLARS MORE THAN A REGULAR SALON BUT VERY WELL WORTH IT!\r\nWE'LL BE CUSTOMERS FOR A LOOOOOOOONG TIME!

2
★★★★★

MY DAUGHTER & I STARTED GOING TO THE UPPER HAND/ROYAL OAKS ABOUT 6 WEEKS AGO. WE WANTED SOME PLACE CLOSER TO HOME & THOUGHT WE'D TRY IT OUT. IT WAS WONDERFUL! THE STAFF TAKES THEIR TIME W/YOU (AROUND AN HOUR FOR A MANI, SAME FOR PEDI) AND DON'T MAKE YOU FEEL RUSHED. \r\nWE GO TO TRISH FOR OUR NAILS AND SHE'S AWESOME! THEY DON'T HERD YOU THROUGH LIKE CATTLE; THEY TAKE THEIR TIME WITH YOU AND YOU GET TO RELAX A BIT INSTEAD OF BEING RUSHED ALONG.\r\nLISA, THE EYEBROW CHICK, IS REALLY REALLY GOOD. MY DAUGHTER HAD BEEN LOOKING FOR ALMOST A YEAR FOR SOMEONE WHO COULD DO A GOOD JOB ON BROWS AND LOVES HOW LISA DOES HER BROWS -- A COMPLIMENT TO LISA BECAUSE MY DAUGHTER IS VERY FUSSY!\r\nTHEY WILL ALSO BE OFFERING SPRAY TANS SOON AS WELL (NOT THE NASTY BOOTH TYPE).\r\nIT'S NOT OVER PRICED AT ALL, MAYBE A FEW DOLLARS MORE THAN A REGULAR SALON BUT VERY WELL WORTH IT!\r\nWE'LL BE CUSTOMERS FOR A LOOOOOOOONG TIME!

Pros: CONVENIENT LOCATION, PROFESSIONAL STAFF

Cons: CAN'T THINK OF ANY

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I have been going for 3 years and love the salon!\r\n\r\nThe color is the best thing the do!\r\n\r\n-Dawson\r\n

2
★★★★★

I have been going for 3 years and love the salon!\r\n\r\nThe color is the best thing the do!\r\n\r\n-Dawson\r\n

Pros: Stylist

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I have been a loyal customer for over 3 yrs, and today was turned away for being 9 minutes late... I understand that everbody needs to make money, but when you manage your appointments so tight that you can't stand to start an appointment 10 minutes late, there is a problem. The best salons and stylists know how to balance a schedule so that they are able to make a profit but still provide the best in customer service. I thought this was one of those places, but I was wrong. It's pretty sad too, because the skill of my particular stylist is very good. Not good enough for me to ignore such cruddy customer service, though.\r\n\r\nJust a side note... after serveral years of being a loyal client, referring other loyal clients, and even doing a hair photoshoot for pictures that hang on their walls, you would think that the owner would make an effort to remember my name. Or at least my face... I'm just sayin...

0
★☆☆☆☆

I have been a loyal customer for over 3 yrs, and today was turned away for being 9 minutes late... I understand that everbody needs to make money, but when you manage your appointments so tight that you can't stand to start an appointment 10 minutes late, there is a problem. The best salons and stylists know how to balance a schedule so that they are able to make a profit but still provide the best in customer service. I thought this was one of those places, but I was wrong. It's pretty sad too, because the skill of my particular stylist is very good. Not good enough for me to ignore such cruddy customer service, though.\r\n\r\nJust a side note... after serveral years of being a loyal client, referring other loyal clients, and even doing a hair photoshoot for pictures that hang on their walls, you would think that the owner would make an effort to remember my name. Or at least my face... I'm just sayin...

Pros: consistent haircut/color, but that's not all that matters

Cons: overbooked schedules, rude employees, no loyalty

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I really enjoy going to the UPPER HAND! my stylist is JILLIAN and she always has fresh ideas for me so i never get bored. I have referred all of my co- workers and friends to her. Her assistant COURTNEY is great too! They have great team and are always helping each other out or laughing!

2
★★★★★

I really enjoy going to the UPPER HAND! my stylist is JILLIAN and she always has fresh ideas for me so i never get bored. I have referred all of my co- workers and friends to her. Her assistant COURTNEY is great too! They have great team and are always helping each other out or laughing!

Pros: very friendly

Cons: outside the loop

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From the Receptionist Desk to the Owner to the Stylist this place is NOT Friendly or Professional. They try to say they do celebrity NEWS hair style and that should be enough of a sell for you I guess. Let's not mention their RUDENESS and inability to cut hair! \r\n\r\nI would not recommend this place. My dog groomer is better!

0
★☆☆☆☆

From the Receptionist Desk to the Owner to the Stylist this place is NOT Friendly or Professional. They try to say they do celebrity NEWS hair style and that should be enough of a sell for you I guess. Let's not mention their RUDENESS and inability to cut hair! \r\n\r\nI would not recommend this place. My dog groomer is better!

Pros: Location

Cons: Not Freindly or Professional

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I've been to Minneapolis, NY & Chicago with fabulous hair stylists that are able to look at your hair and say: this will look great on you!! Sadly I did not find this here. My hair was cut funny...left with a ""tag"" in the back, whatever that is, and when I went back to see if they could fix it, they were defensive and short. Okay, clearly this is not where you want to go to get a new, great, sexy hairstyle. One star given for the friendly staff. Now we need to work on the confidence of the employees and decrease the defensiveness when someone comes back with an issue.

0
★☆☆☆☆

I've been to Minneapolis, NY & Chicago with fabulous hair stylists that are able to look at your hair and say: this will look great on you!! Sadly I did not find this here. My hair was cut funny...left with a ""tag"" in the back, whatever that is, and when I went back to see if they could fix it, they were defensive and short. Okay, clearly this is not where you want to go to get a new, great, sexy hairstyle. One star given for the friendly staff. Now we need to work on the confidence of the employees and decrease the defensiveness when someone comes back with an issue.

Pros: Nice, Friendly staff

Cons: No confidence.

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Shiva always gives the best haircuts and color! When I was in Paris the salon I went to for an updo commented on how great my color was. They say usually American hair stylists do a bad job on color. Way to go Shiva....even the French love you!!

2
★★★★★

Shiva always gives the best haircuts and color! When I was in Paris the salon I went to for an updo commented on how great my color was. They say usually American hair stylists do a bad job on color. Way to go Shiva....even the French love you!!

Pros: Everyone is friendly

Cons: Noisy during spa treatments

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Brenda is a wonderful manicurist!

2
★★★★★

Brenda is a wonderful manicurist!

Pros: Brenda, Sherry

Cons: no cons

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Sherry is THE BEST hair stylist in Houston!

2
★★★★★

Sherry is THE BEST hair stylist in Houston!

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Absolutely brilliant hairdresser! Always makes great colors and cuts.

2
★★★★★

Absolutely brilliant hairdresser! Always makes great colors and cuts.

Pros: Fast, efficient, superb

Cons: n/a

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Katy is super sweet and she always cuts my hair perfectly! She is absolutely amazing! Everyone at The Upper Hand is so warm and friendly!

2
★★★★★

Katy is super sweet and she always cuts my hair perfectly! She is absolutely amazing! Everyone at The Upper Hand is so warm and friendly!

Pros: Katy!

Cons: none whatsoever

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he is the best ever!!!!

2
★★★★★

he is the best ever!!!!

Pros: everything

Cons: absolutely none

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Bryan is the best hairdresser I have had. He knows hair like no one else I have seen. He is personable about products and style; and I highly suggest if you are looking for an exceptional hairdresser, you might consider looking with him. He is also very nice to chat with.

2
★★★★★

Bryan is the best hairdresser I have had. He knows hair like no one else I have seen. He is personable about products and style; and I highly suggest if you are looking for an exceptional hairdresser, you might consider looking with him. He is also very nice to chat with.

Pros: great service, wonderful knowledge, and free water

Cons: does not sell bumble and bumble

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Everyone is so friendly and their work is fantastic!

2
★★★★★

Everyone is so friendly and their work is fantastic!

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Great hair stylist, friendly, knowledgable, perfect color!

2
★★★★★

Great hair stylist, friendly, knowledgable, perfect color!

Pros: Nancy

 

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