I just used these guys for the first time, and was I impressed. First off my call was returned right away, and then they were able to get out here on the same day. I had several problems. First off I have a new laptop with vista, and I couldn't get the wireless router setup. Secondly my new laptop didn't come with anti-virus, & well I got a virus. Secondly I have an old PC with Windows 98 it is running very slowly, and I thought I could just stick some RAM in and it would be good, but the tech explained it would ot be worth spending the money upgrading when I can get a new Dell from them for a just a couple hundred dollars. So I ordered a new Dell and it comes with XP (hooray!) The tech got rid of the virus, installed an anti-virus and got my wireless setup all in one hour.