ARS - Austin

★★★★★

About ARS - Austin

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ARS price gouges. I usually keep my cool even when I'm overcharged a bit, but I lost my cool here.

Replaced a tank kit on a toilet. They call it a "rebuild" like it's fancy - they're just replacing a kit. $20 tank kit, $20 hose, about 45

3
★★★★★

ARS price gouges. I usually keep my cool even when I'm overcharged a bit, but I lost my cool here.

Replaced a tank kit on a toilet. They call it a "rebuild" like it's fancy - they're just replacing a kit. $20 tank kit, $20 hose, about 45

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These people are idiots. I came home from work one winter day sick with the flu to find my heating was out. I called ARS and they promised to have someone out within 2 hours. So after three hours of shivering in my bed being unable to

3
★★★★★

These people are idiots. I came home from work one winter day sick with the flu to find my heating was out. I called ARS and they promised to have someone out within 2 hours. So after three hours of shivering in my bed being unable to

Pros: Fixed the problem

Cons: Idiots run the scheduling

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This is the most incompetent company I have ever delt with. They over chaged for an unfinished job I had to contact another company to actually fix my problem. I fought with them over the charges and paid when we reached an agreed apon

3
★★★★★

This is the most incompetent company I have ever delt with. They over chaged for an unfinished job I had to contact another company to actually fix my problem. I fought with them over the charges and paid when we reached an agreed apon

Cons: THEY ARE ALL STUPID FROM SERVICE MEN TO CUSTOMER SERVICE REPS

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I will never use or recommend this company again. They have inexperienced staff but great salespeople. Once you pay for the system they are unresponsive to phone calls if you have a problem that costs them to repair even though the

3
★★★★★

I will never use or recommend this company again. They have inexperienced staff but great salespeople. Once you pay for the system they are unresponsive to phone calls if you have a problem that costs them to repair even though the

Pros: Smooth salesmen

Cons: No follow through especially with customer service

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The only thing ARS appears to have going for it is being on time. The workers even admit they do not know what they are doing at times and appear to have difficulty interpreting the service manuals. Customer service is really awful. Calls

3
★★★★★

The only thing ARS appears to have going for it is being on time. The workers even admit they do not know what they are doing at times and appear to have difficulty interpreting the service manuals. Customer service is really awful. Calls

Pros: workmen showed up on time

Cons: workmen not experienced to do work and terrible customer relations with clients

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Last spring ARS installed my air and heat equipment. The installers were on time and polite, however they made several observable mistakes at the time. These problems were eventually resolved. This year when the service person came out for

3
★★★★★

Last spring ARS installed my air and heat equipment. The installers were on time and polite, however they made several observable mistakes at the time. These problems were eventually resolved. This year when the service person came out for

Pros: timely

Cons: Installation problems and unreturned phone calls

 

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