Pediatric Clinic Of Mesquite

★★★☆☆

About Pediatric Clinic Of Mesquite

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Health & Medical
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Horrible place and most important horrible people. They need a good training on customer service. No one greeted you when you come in, noone really cares about your ill child they just move you to one side of the room and that is it. I dont know about my experience with doctor, but every time that i tried to talk to one they always found the time... of course this time Mrs. Veronica Forsythe was nowhere to be found.. or was the staff that did not want me to talk to her... From the clerks at front desk to the so call "nurses", they did not provide a positive experience for me and my child who was only going for vaccines... imaging how badly they treat the ill kids. Im very concerned with the way the handle things. Yes, was my first time going to them and my last! Had an appointment and of course explained to them when i set the appointment all the situation with my daughters, so yeah is not my first child , i have a six year old and a first year old, so it could not be my mistake. Mainly hispanic, very poor manners, did not let me complain with doctor? sending me this nurse... or telling me if you need to talk to her for FIVE minutes that is an appointment. I have lived in several places in texas and deal with my a good amount of doctor and all always were please to talk to me my wife and even my brother for at least five minutes!!! So they did not let my kid have her vaccines , the so call "nurse" explained me that her vaccines were not up to date, her last ones were in august 2011. I repeated myself several times, why dont we call the last doctor and ask them to send us the records? Well the so call "nurse" which by the way keep asking me: DO you understand me?! Do you?! or you dont ?!! no you dont! make me feel like punching her several times, i just did not reply and ask to let me call and decide what to do, she continue to give me a hard time and being rude then she left. So i decided to call my previous Doctor, George McAnelly. He and Mrs. Laura helped me with everything as usual they were awesome and even offered to fax the records to this "clinic" When we got it, it showed all her records but two from she was twelve months and now she needed three more for her fifteen month. So can you imagine my frustration! Believe it or not im hispanic, but i know when people are fake and dont have standards. I wil be leaving reviews about this horrible place in every web that i can. Mrs Forsythe, I welcome you to reply to this post, to have to get to this point to let you know that your staff working that day, was horribly rude and to try to see you for two minutes to let you know about it, almost brought me to tears when leaving. If i could i will leave you ZERO STARS! Beware parents!!! DO NOT GO TO THIS CLINIC!!! SAVE YOUR KIDS FROM THE DRAMA AND GO SOMEWHERE ELSE, ANYWHERE IS BETTER THAT THE "PEDIATRIC CLINIC OF MESQUITE!!! IF YOU SEE BUILDING 3230 JUST KEEP DRIVING AND SAVE YOURSELF A HEADACHE!!! THIS PLACE SHOULD BE SHUT FOR GOOD OR AT LEAST TRAIN YOUR PEOPLE, PARENTS ARE NOT DUMB!!! WE KNOW WHEN WE HAVE BEEN TREATED POORLY. I am not screaming, just making sure parents read the main idea.
Ohh and at the end of my "visit" the lady at front said "well, so what do you want to talk to the doctor? what do you want know "sir"? you know with the tone... I explained myself again: i have two kids and i just want to talk to the Doctor. All she said is you need to schedule a visit... so now i have an appointment on next wednesday...and thanks to her at 9am... she did not even asked me for the time... Customer service is a priority, especially in a "clinic" because you have ill customers!!! so you just dont have people coming in, but people that are in pain and need help! Train your people!!! Anybody can type, fill and print forms; but you need to have standards!!!
I will post again if im ever contacted by them or Doctor Forsythe.

1
★☆☆☆☆

Horrible place and most important horrible people. They need a good training on customer service. No one greeted you when you come in, noone really cares about your ill child they just move you to one side of the room and that is it. I dont know about my experience with doctor, but every time that i tried to talk to one they always found the time... of course this time Mrs. Veronica Forsythe was nowhere to be found.. or was the staff that did not want me to talk to her... From the clerks at front desk to the so call "nurses", they did not provide a positive experience for me and my child who was only going for vaccines... imaging how badly they treat the ill kids. Im very concerned with the way the handle things. Yes, was my first time going to them and my last! Had an appointment and of course explained to them when i set the appointment all the situation with my daughters, so yeah is not my first child , i have a six year old and a first year old, so it could not be my mistake. Mainly hispanic, very poor manners, did not let me complain with doctor? sending me this nurse... or telling me if you need to talk to her for FIVE minutes that is an appointment. I have lived in several places in texas and deal with my a good amount of doctor and all always were please to talk to me my wife and even my brother for at least five minutes!!! So they did not let my kid have her vaccines , the so call "nurse" explained me that her vaccines were not up to date, her last ones were in august 2011. I repeated myself several times, why dont we call the last doctor and ask them to send us the records? Well the so call "nurse" which by the way keep asking me: DO you understand me?! Do you?! or you dont ?!! no you dont! make me feel like punching her several times, i just did not reply and ask to let me call and decide what to do, she continue to give me a hard time and being rude then she left. So i decided to call my previous Doctor, George McAnelly. He and Mrs. Laura helped me with everything as usual they were awesome and even offered to fax the records to this "clinic" When we got it, it showed all her records but two from she was twelve months and now she needed three more for her fifteen month. So can you imagine my frustration! Believe it or not im hispanic, but i know when people are fake and dont have standards. I wil be leaving reviews about this horrible place in every web that i can. Mrs Forsythe, I welcome you to reply to this post, to have to get to this point to let you know that your staff working that day, was horribly rude and to try to see you for two minutes to let you know about it, almost brought me to tears when leaving. If i could i will leave you ZERO STARS! Beware parents!!! DO NOT GO TO THIS CLINIC!!! SAVE YOUR KIDS FROM THE DRAMA AND GO SOMEWHERE ELSE, ANYWHERE IS BETTER THAT THE "PEDIATRIC CLINIC OF MESQUITE!!! IF YOU SEE BUILDING 3230 JUST KEEP DRIVING AND SAVE YOURSELF A HEADACHE!!! THIS PLACE SHOULD BE SHUT FOR GOOD OR AT LEAST TRAIN YOUR PEOPLE, PARENTS ARE NOT DUMB!!! WE KNOW WHEN WE HAVE BEEN TREATED POORLY. I am not screaming, just making sure parents read the main idea.
Ohh and at the end of my "visit" the lady at front said "well, so what do you want to talk to the doctor? what do you want know "sir"? you know with the tone... I explained myself again: i have two kids and i just want to talk to the Doctor. All she said is you need to schedule a visit... so now i have an appointment on next wednesday...and thanks to her at 9am... she did not even asked me for the time... Customer service is a priority, especially in a "clinic" because you have ill customers!!! so you just dont have people coming in, but people that are in pain and need help! Train your people!!! Anybody can type, fill and print forms; but you need to have standards!!!
I will post again if im ever contacted by them or Doctor Forsythe.

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I have been going here for a year exactly and I have never seen a ped so disconnected to a patient. My actual ped is never there so I tend to get a woman (in heels) tending to my child. I must say that they do not know what they are doing but the staff is nice. The office is clean and up to date with technology. I would not recommend anyone to go here with your small child or newborn. All of the other good reviews have to be staff and not actual patients.

2
★★☆☆☆

I have been going here for a year exactly and I have never seen a ped so disconnected to a patient. My actual ped is never there so I tend to get a woman (in heels) tending to my child. I must say that they do not know what they are doing but the staff is nice. The office is clean and up to date with technology. I would not recommend anyone to go here with your small child or newborn. All of the other good reviews have to be staff and not actual patients.

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This place is horrible!!! Never would i recommend any of my friends there. Both my daughter went here for a little over 1 year. The staff will not help you, the doctors are very rude. My oldest daughter had stomache problems when we went to see them they gave us different meds that never worked for her. I had to take her to the ER more than 3 times because of bleeding and much more when the ER doc called this ped to tell them she needed a referral to a specialist because they ran many test and nothing came back postitive on the test. This ped still would not give it to me made my 6 year old daughter go through hell of testing before he would do anything then would tell me the test came back and they couldnt get a read so they would have to do it again. That was it for me i would not put my 6 year old daughter threw this torment anymore. She also had surgury back in Nov 2010 to remove something under her eye. After they tested what they removed they saw that it might grow back so she need to see a dermatologist and needed for the Ped to send the referral this has been since Nov.2010 it is now almost March 2011 and they still have not called and given the referral but told me to my face they did back in Dec. NOw the thing they removed is going back when it could have been prevented if we had already been to the dermatologist!!! I just want my referral and we are out of there

1
★☆☆☆☆

This place is horrible!!! Never would i recommend any of my friends there. Both my daughter went here for a little over 1 year. The staff will not help you, the doctors are very rude. My oldest daughter had stomache problems when we went to see them they gave us different meds that never worked for her. I had to take her to the ER more than 3 times because of bleeding and much more when the ER doc called this ped to tell them she needed a referral to a specialist because they ran many test and nothing came back postitive on the test. This ped still would not give it to me made my 6 year old daughter go through hell of testing before he would do anything then would tell me the test came back and they couldnt get a read so they would have to do it again. That was it for me i would not put my 6 year old daughter threw this torment anymore. She also had surgury back in Nov 2010 to remove something under her eye. After they tested what they removed they saw that it might grow back so she need to see a dermatologist and needed for the Ped to send the referral this has been since Nov.2010 it is now almost March 2011 and they still have not called and given the referral but told me to my face they did back in Dec. NOw the thing they removed is going back when it could have been prevented if we had already been to the dermatologist!!! I just want my referral and we are out of there

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This office was able to see my daughter at the last miniute. I have never seen a doctors office quite like it. There were no files or papers, they did everything online. There was a computer in each room where they put all of your information into. They were very thorough, and did a swab for flu, which my daughter had.

Pros: nice, clean, friendly
Cons: The wait time was over an hour

4
★★★★☆

This office was able to see my daughter at the last miniute. I have never seen a doctors office quite like it. There were no files or papers, they did everything online. There was a computer in each room where they put all of your information into. They were very thorough, and did a swab for flu, which my daughter had.

Pros: nice, clean, friendly
Cons: The wait time was over an hour

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1 out of 1 people found this review helpful.

.

The doctors here are great with kids, when I go in with my children they actually get to know them and play with them, making a doctor visit a great experience. I am happy with my pediatrician!

5
★★★★★

The doctors here are great with kids, when I go in with my children they actually get to know them and play with them, making a doctor visit a great experience. I am happy with my pediatrician!

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0 out of 1 people found this review helpful.

 

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