Austin's Choice Auto Repair

★☆☆☆☆
  • 14824 N Ih 35 Ste C

    Austin, TX 78728

    Map & Directions
  • 512-989-2878

About Austin's Choice Auto Repair

Hours
Mon. - Fri. 7am - 6pm;Sat. 7:30am - 5:30pm;Sun. CLOSED

Automotive

Automotive
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I won't be back. They are located near my apartment, so I tried them for an oil change, and they didn't even check my tire pressure let alone anything else - would have gotten a better deal at Firestone. I tried them again to get my son's car fixed. I was offered a discount, then when I mentioned a charge they didn't include (being an honest person), they tacked on more additional charges, so I ended up paying about 350 instead of 200. They also left the back seat loose, the radio and interior lights didn't work, and when I brought the car back the next day they just said there's no way it could have been their fault. They have no concept of customer service.

1
★☆☆☆☆

I won't be back. They are located near my apartment, so I tried them for an oil change, and they didn't even check my tire pressure let alone anything else - would have gotten a better deal at Firestone. I tried them again to get my son's car fixed. I was offered a discount, then when I mentioned a charge they didn't include (being an honest person), they tacked on more additional charges, so I ended up paying about 350 instead of 200. They also left the back seat loose, the radio and interior lights didn't work, and when I brought the car back the next day they just said there's no way it could have been their fault. They have no concept of customer service.

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They overcharged me for an alternator and battery replacement (over $600) after I got it towed there and had no other choice but the price they gave me unless I wanted to pay to have it towed somewhere else. When I picked it up, my radio and clock were not working (shouldn't they have noticed this before handing it over to me?), so I told them about it. They did not apologize and were even rude about me asking them to fix it. Turns out, the fuse was broken. As I was driving back home, I noticed that my "service engine soon" light had come up, so I called them. They were rude on the phone and told me that it was there when I dropped it off and it would probably go away, but that I could come back and they would look at it "if I wanted." So I brought it back and they checked it out, didn't fully explain to me what was wrong and told me that it was fine and I wouldn't "be stranded anywhere because of it." Thanks. Thanks a lot. Don't ever go here. They will take advantage of you and act as if you are incompetent when they are the ones running a terrible, unethical business. They don't care about your satisfaction, or even if your car works properly.

1
★☆☆☆☆

They overcharged me for an alternator and battery replacement (over $600) after I got it towed there and had no other choice but the price they gave me unless I wanted to pay to have it towed somewhere else. When I picked it up, my radio and clock were not working (shouldn't they have noticed this before handing it over to me?), so I told them about it. They did not apologize and were even rude about me asking them to fix it. Turns out, the fuse was broken. As I was driving back home, I noticed that my "service engine soon" light had come up, so I called them. They were rude on the phone and told me that it was there when I dropped it off and it would probably go away, but that I could come back and they would look at it "if I wanted." So I brought it back and they checked it out, didn't fully explain to me what was wrong and told me that it was fine and I wouldn't "be stranded anywhere because of it." Thanks. Thanks a lot. Don't ever go here. They will take advantage of you and act as if you are incompetent when they are the ones running a terrible, unethical business. They don't care about your satisfaction, or even if your car works properly.

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