Airport Road Auto Center

★★★★☆
  • 1791 Airport Road

    Charlottesville, VA 22911

    Map & Directions
  • 434-973-4075

About Airport Road Auto Center

Categories
  • Tires
Details
  • Muffler Repair
  • Transmission Repair
  • Engine Repair
  • Radiator Repair
  • Brake Repair
  • Oil Changes
  • Auto Diagnostics
  • Auto Inspections
  • Tune Ups
Hours
M-F 7am-6pm, Sa-Su Closed
Special Offer
Complete Auto Care!
Emails
  • carcare@airportroadautocenter.com
Year Established
  • 1971
Keywords
  • NAPA Autocare Center
  • Charlottesville, VA Autocare
  • WiFi
  • Certified Napa Auto Care Center
  • Family Owned
  • Albemarle County
  • Stanardsville
  • Crozet area
  • Zion's Crossroads
  • Pennzoil Products
  • Mobil 1 Products
  • Like Us On Facebook
Products
  • Tires
Brands
  • Michelin® Tires
  • BFGoodrich® Tires
  • Uniroyal® Tires
  • Firestone Tires
  • Bridgestone Tires
  • Dunlop Tire
  • Kelly Tires
  • Goodyear Tires
  • Hankook Tires
  • Falken Tires
  • Carlisle Tires
  • Mastercraft Tires
  • Nexen Tires
  • Yokohama Tires
  • Kumho Tires
  • Fuzion Tires
Services
  • Air Conditioning Service/Repair
  • Alignments
  • Batteries and Electrical System
  • Brake Service
  • Computerized Diagnostics
  • Cooling System Maintenance
  • CV and Drive Axles
  • Electrical Service
  • Engine Service
  • Exhaust Service
  • Nitrogen
  • Oil Changes
  • Radiators
  • Scheduled Maintenance
  • Shuttle Service
  • State Inspection
  • Suspension, Shocks, and Struts
  • Tire Repair/Flat Repair
  • Tire Rotation
  • Transmission Service
  • Tune-Ups
  • Wheel Balancing

Automotive

Automotive
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Out of 10 moderately difficult repairs/services, about 3, or 30% may need a re-work since they weren't done right the first time.
They don't provide a written estimate, unless you force the issue. Most places will provide you with one as a matter of principle.
Are very expensive - almost at dealership pricing.
Overall though, an OK repair shop with reasonable turnaround.
Feeling pressure from new shop (Univ. Tire) across the street.

3
★★★☆☆

Out of 10 moderately difficult repairs/services, about 3, or 30% may need a re-work since they weren't done right the first time.
They don't provide a written estimate, unless you force the issue. Most places will provide you with one as a matter of principle.
Are very expensive - almost at dealership pricing.
Overall though, an OK repair shop with reasonable turnaround.
Feeling pressure from new shop (Univ. Tire) across the street.

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I have been using Airport Road Auto Center for years. I trust them completely and recommend them without reservation for repair issues large and small.

5
★★★★★

I have been using Airport Road Auto Center for years. I trust them completely and recommend them without reservation for repair issues large and small.

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I have been using this firm for general auto repairs for well over twenty of my 28 years in Charlottesville. During that time, I have encountered nothing less than complete courtesy, knowledge, and care for my vehicle's maintenance. They are like my family doctor -- they have my complete trust and confidence. There have been times where they have looked at a vehicle, and determined no repair was necessary, just a bit of air to blow some dirt or debris -- no charge. And I have had a transmission replaced, which was not cheap, but considerably less expensive than other alternatives. These are good, honest people, and Scott gives it to you straight -- one cannot account for difficult customers who think that they know everything, shop around for a "deal", and get what they deserve somewhere else. If you have a question, this is the kind of place that will give you an answer -- and, honestly, I'd have been all over an estimate that does not make sense to me -- and I've been SHOWN what's going on to my satisfaction -- every time. This place gets consistently good WOM, and has a loyal customer base -- that speaks volumes. Their prices are fair. They back up their repairs, too -- though after hundreds of encounters, they have only seen me once come back a second time, for an adjustment. I get tires, batteries, all routine repairs, whatever -- on mini-vans, Jeeps, Toyotas, and now a Jag. They do not cut corners. They have good, reliable service. Their prices are the best for this kind of service.

5
★★★★★

I have been using this firm for general auto repairs for well over twenty of my 28 years in Charlottesville. During that time, I have encountered nothing less than complete courtesy, knowledge, and care for my vehicle's maintenance. They are like my family doctor -- they have my complete trust and confidence. There have been times where they have looked at a vehicle, and determined no repair was necessary, just a bit of air to blow some dirt or debris -- no charge. And I have had a transmission replaced, which was not cheap, but considerably less expensive than other alternatives. These are good, honest people, and Scott gives it to you straight -- one cannot account for difficult customers who think that they know everything, shop around for a "deal", and get what they deserve somewhere else. If you have a question, this is the kind of place that will give you an answer -- and, honestly, I'd have been all over an estimate that does not make sense to me -- and I've been SHOWN what's going on to my satisfaction -- every time. This place gets consistently good WOM, and has a loyal customer base -- that speaks volumes. Their prices are fair. They back up their repairs, too -- though after hundreds of encounters, they have only seen me once come back a second time, for an adjustment. I get tires, batteries, all routine repairs, whatever -- on mini-vans, Jeeps, Toyotas, and now a Jag. They do not cut corners. They have good, reliable service. Their prices are the best for this kind of service.

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I found their drop off and pickup service useful and convenient so I decided to use them for my yearly inspection. My usual practice is to inspect my vehicle for lights, tires and general safety monthly and before taking it in for a state inspection, I've done this for over 30 years. I get the call from airport auto a couple of hours after drop off and they inform me that I'll need to spend about $700.00 to meet inspection. They needed to replace a rather expensive LED light and all four of my brakes needed to be done. I told them not to do anything and I would come pick the car up. The LED light was not working at pick up but was working that morning I knew something was not right. So they gave me a rejection sticker. When I picked the car up they were cool yet apprehensive with me, I think they expected me to argue about their results. I took the same car to a mechanic closer to home a bit less convenient and not on my way to work but I knew to be honest. The results were quite different all of my breaks were within the specifications but the light was not working. I had him replace the rear break pads anyway as I tow a camping trailer and those had some ware on them. Total cost was $150.00.
I would not recommend Airport auto to anyone and since I've heard form others that have had similar experiences.

2
★★☆☆☆

I found their drop off and pickup service useful and convenient so I decided to use them for my yearly inspection. My usual practice is to inspect my vehicle for lights, tires and general safety monthly and before taking it in for a state inspection, I've done this for over 30 years. I get the call from airport auto a couple of hours after drop off and they inform me that I'll need to spend about $700.00 to meet inspection. They needed to replace a rather expensive LED light and all four of my brakes needed to be done. I told them not to do anything and I would come pick the car up. The LED light was not working at pick up but was working that morning I knew something was not right. So they gave me a rejection sticker. When I picked the car up they were cool yet apprehensive with me, I think they expected me to argue about their results. I took the same car to a mechanic closer to home a bit less convenient and not on my way to work but I knew to be honest. The results were quite different all of my breaks were within the specifications but the light was not working. I had him replace the rear break pads anyway as I tow a camping trailer and those had some ware on them. Total cost was $150.00.
I would not recommend Airport auto to anyone and since I've heard form others that have had similar experiences.

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0 out of 1 people found this review helpful.

.

Airport Road Auto Center is the best place in the area to deal with. I have never found better mechanics that are honest as well. The prices are fair for the area and they always do things right. The shuttle service is a very nice bonus, I don't know anywhere else that does that. One of the best things about them is they treat people with respect. Sometimes hard to find that when dealing with mechanics. Best place I've ever dealt with.

5
★★★★★

Airport Road Auto Center is the best place in the area to deal with. I have never found better mechanics that are honest as well. The prices are fair for the area and they always do things right. The shuttle service is a very nice bonus, I don't know anywhere else that does that. One of the best things about them is they treat people with respect. Sometimes hard to find that when dealing with mechanics. Best place I've ever dealt with.

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1 out of 1 people found this review helpful.

.

I had no problem getting an appointment here and even got a ride to work after I dropped my car off. Then, once my day was over, my car was ready to be picked up and they came to work to drive me back to the shop. I question their business practices though because they try to sell products/services that aren't necessary. We had a hard time finding a place that would inspect my newly street legal motorcycle and this shop was willing to do it.

PROS: Shuttle service
CONS: Questionable Business practices

3
★★★☆☆

I had no problem getting an appointment here and even got a ride to work after I dropped my car off. Then, once my day was over, my car was ready to be picked up and they came to work to drive me back to the shop. I question their business practices though because they try to sell products/services that aren't necessary. We had a hard time finding a place that would inspect my newly street legal motorcycle and this shop was willing to do it.

PROS: Shuttle service
CONS: Questionable Business practices

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0 out of 1 people found this review helpful.

Message from Airport Road Auto Center

We got our start in 1971 when Jack Marshall opened this store to serve customers in Charlottesville, VA. Jack always said, "Reputation by recommendation," and today his son Scott Marshall continues that same tradition. Much of our business comes from referrals. We take care of our customers to a level that many of them have never seen before. We have 6 shuttle vans running all day long to bring you where you need to go. Our lobby offers WiFi and coffee while you wait. We want you to know that your business is important to us, and we want you to be able to keep our reputation strong by recommending us to your friends.

Yext PowerListings

 

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