Kangaroo U Llc

★★☆☆☆

About Kangaroo U Llc

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Special Occasions Inc

14 E Eagle Rd Havertown, PA

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Past & Present

7224 Germantown Ave Philadelphia, MO

2.25 4
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We schedule our 3 years old birthday party at Kangaroo U at Havertown PA 2.5 weeks in advance, one day before the event I called them to make sure we??re on the same page, since they didn??t call me (as they promised)

At the day of the event we get to ??Kangaroo U? at Havertown PA and realized that they booked 2 birthday parties at the same day/time!!! And when I asked them how could that happen, they said they just realized it 5 minutes before I came, and they are sorry for that, and they had a mistake. At that point I asked to talk to the manager, and they said he??s not reachable, and I can call him on Wednesday. We decide to enjoy the party and take care of their mistake afterwards. I had to share the place which is extremely small with another group of kids that were much bigger then my 3 years old daughter. It was such a mess, the big kids were pushing the smaller kids and the staff seemed to ignore that, the staff seemed totally inexperienced, and for 50 kids that were present at the time they were only 4 people on staff.

When the party started I realized they mixed between the presents from both parties, so I had to waste my time to understand which present belong to my kid.

When we had to get our pizza, I realize that I got only 3 trays from the 6 I ordered, and I didn??t get the juice they promise in their brochure, only after I ask it and it was a bottle of the cheapest apple juice, which we ended up not using it.

At the end of the party at 19:00 they closed the lights on us!!! To make us understand that the party is over, that was so rude!!!

Before we left it was obvious to us that we??re getting a decent discount because of their terrible mistakes, but instead of that they kept saying that they are sorry, and we have to pay now, when I asked to speak to the manager, one of the staff said that he??s the manager (at the beginning they said that the manager is unreachable).

They yield at us, and were totally unprofessional and inexperienced and we had an awful experience with them.

And the party was incredibly expensive for what you get!!!

I'll defiantly never go back!!!!!

1
★☆☆☆☆

We schedule our 3 years old birthday party at Kangaroo U at Havertown PA 2.5 weeks in advance, one day before the event I called them to make sure we??re on the same page, since they didn??t call me (as they promised)

At the day of the event we get to ??Kangaroo U? at Havertown PA and realized that they booked 2 birthday parties at the same day/time!!! And when I asked them how could that happen, they said they just realized it 5 minutes before I came, and they are sorry for that, and they had a mistake. At that point I asked to talk to the manager, and they said he??s not reachable, and I can call him on Wednesday. We decide to enjoy the party and take care of their mistake afterwards. I had to share the place which is extremely small with another group of kids that were much bigger then my 3 years old daughter. It was such a mess, the big kids were pushing the smaller kids and the staff seemed to ignore that, the staff seemed totally inexperienced, and for 50 kids that were present at the time they were only 4 people on staff.

When the party started I realized they mixed between the presents from both parties, so I had to waste my time to understand which present belong to my kid.

When we had to get our pizza, I realize that I got only 3 trays from the 6 I ordered, and I didn??t get the juice they promise in their brochure, only after I ask it and it was a bottle of the cheapest apple juice, which we ended up not using it.

At the end of the party at 19:00 they closed the lights on us!!! To make us understand that the party is over, that was so rude!!!

Before we left it was obvious to us that we??re getting a decent discount because of their terrible mistakes, but instead of that they kept saying that they are sorry, and we have to pay now, when I asked to speak to the manager, one of the staff said that he??s the manager (at the beginning they said that the manager is unreachable).

They yield at us, and were totally unprofessional and inexperienced and we had an awful experience with them.

And the party was incredibly expensive for what you get!!!

I'll defiantly never go back!!!!!

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The staff there is extremely friendly and great. In the party room you don't have to set up or clean up which is very convenient. You are given a server who cuts the cake and distributes all the food leaving you not have to do anything. The bathrooms were clean and the place was brand new looking. I highly recommend this place for someone's next party. The best part about it is its on the Main Line so you don't have to travel out to the middle of nowhere.

4
★★★★☆

The staff there is extremely friendly and great. In the party room you don't have to set up or clean up which is very convenient. You are given a server who cuts the cake and distributes all the food leaving you not have to do anything. The bathrooms were clean and the place was brand new looking. I highly recommend this place for someone's next party. The best part about it is its on the Main Line so you don't have to travel out to the middle of nowhere.

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I have a 2 year old, and he was pretty excited to play on the moonbounces & with the basketball and skee ball games. I, however, was a bit disappointed that there was a gun-shooting arcade game & a vending machine with no water bottles or juices--for a fun center that advertises for kids as young as 2 years old, I'd appreciate healthier choices.

3
★★★☆☆

I have a 2 year old, and he was pretty excited to play on the moonbounces & with the basketball and skee ball games. I, however, was a bit disappointed that there was a gun-shooting arcade game & a vending machine with no water bottles or juices--for a fun center that advertises for kids as young as 2 years old, I'd appreciate healthier choices.

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I went to Kangaroo U for a birthday party a couple of months ago. It's very clean, the staff is friendly. But they only have two or three stations (for us, it was 2 bouncy inflatables and a rock climbing wall) available at a time and then an arcade in the back. The staff seemed inexperienced - my daughter was hooked into the climbing apparatus incorrectly, which could have been a very ugly scene had we not realized it shortly after she started climbing.

In order to go to the "party" we had to exit the building and walk next door through the front door to the other half of the building. We were seated at a picnic table behind the "build-a-kangaroo" section, which was open and not really supervised - completely vulnerable to 15 wandering preschoolers.

The parties are incredibly expensive for what you get, even with the little take-home kangaroo souvenir. And from their brochure, it says that open play hours are $7.95 for ONE HOUR of play!! I'll probably never go back.

1
★☆☆☆☆

I went to Kangaroo U for a birthday party a couple of months ago. It's very clean, the staff is friendly. But they only have two or three stations (for us, it was 2 bouncy inflatables and a rock climbing wall) available at a time and then an arcade in the back. The staff seemed inexperienced - my daughter was hooked into the climbing apparatus incorrectly, which could have been a very ugly scene had we not realized it shortly after she started climbing.

In order to go to the "party" we had to exit the building and walk next door through the front door to the other half of the building. We were seated at a picnic table behind the "build-a-kangaroo" section, which was open and not really supervised - completely vulnerable to 15 wandering preschoolers.

The parties are incredibly expensive for what you get, even with the little take-home kangaroo souvenir. And from their brochure, it says that open play hours are $7.95 for ONE HOUR of play!! I'll probably never go back.

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