A Diamond In The Ruff

★★★★★
We are open Monday - Saturday
  • 326 Main St

    Northborough, MA 01532

    Map & Directions
  • 508-393-7833

Pets & Animals

Pets & Animals
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We had a fantastic experience here! Our terrier mix was traumatized after having his nails clipped at one of the big chain stores. It was very important for us to find someone to turn things around for him, and Dawn was just the right person. She helped him overcome his fears, and he??s now sporting a great haircut, too! Dawn and her staff did a fantastic job. We are so relieved to have finally found a place where we can be confident in the care he will receive. Thank you, Dawn!

5
★★★★★

We had a fantastic experience here! Our terrier mix was traumatized after having his nails clipped at one of the big chain stores. It was very important for us to find someone to turn things around for him, and Dawn was just the right person. She helped him overcome his fears, and he??s now sporting a great haircut, too! Dawn and her staff did a fantastic job. We are so relieved to have finally found a place where we can be confident in the care he will receive. Thank you, Dawn!

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After having a bad experience at a daycare literally right down the street, A Diamond in the Ruff has completely won us over!

It is obvious that each and every employee sincerely cares about all of the dogs and truly enjoys working with them. They even go above and beyond to make the dogs and parents happy:

- At Halloween they sent our dog home with a pumpkin cut-out with our dogs picture on it
- At Thanksgiving they sent our dog home with a paw-print turkey to hang on the fridge
- For Christmas our dog got a treat bag and an ornament made with his paw-print

In particular, Matt has really shined. He not only makes sure we know everything that goes on with our dog but it's obvious in the way that he interacts with our dog that they truly have bonded. Matt is an extremely warm person. We couldn't ask for more than that with someone who is taking care of our furry family member.

A++ for A Diamond in the Ruff

5
★★★★★

After having a bad experience at a daycare literally right down the street, A Diamond in the Ruff has completely won us over!

It is obvious that each and every employee sincerely cares about all of the dogs and truly enjoys working with them. They even go above and beyond to make the dogs and parents happy:

- At Halloween they sent our dog home with a pumpkin cut-out with our dogs picture on it
- At Thanksgiving they sent our dog home with a paw-print turkey to hang on the fridge
- For Christmas our dog got a treat bag and an ornament made with his paw-print

In particular, Matt has really shined. He not only makes sure we know everything that goes on with our dog but it's obvious in the way that he interacts with our dog that they truly have bonded. Matt is an extremely warm person. We couldn't ask for more than that with someone who is taking care of our furry family member.

A++ for A Diamond in the Ruff

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Diamond in the Ruff is a great place to take your dog. The staff are professional and really love dogs. We have been taking our Golden Retriever puppy to Diamond in the Ruff for almost 9 months and she loves it. She looks forward to going there and comes back tired! Their grooming services are great too. We highly recommend Diamond in the Ruff.

5
★★★★★

Diamond in the Ruff is a great place to take your dog. The staff are professional and really love dogs. We have been taking our Golden Retriever puppy to Diamond in the Ruff for almost 9 months and she loves it. She looks forward to going there and comes back tired! Their grooming services are great too. We highly recommend Diamond in the Ruff.

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I've been bringing my terrier mix breed, maltipoo and lab mix dogs to see Dawn and her staff at A Diamond in the Ruff every 5 weeks for about a year now. My dogs are very nervous and I noticed they don??t seem as nervous as the other place I used to go. I think one of the things that got me hooked was seeing the dogs that go there for doggy daycare running in - the ones I see seem so happy to get there and their owners just leave them as if its no big deal. Her staff is very caring and my dogs look AND smell like a million dollars when they come home from their grooming. I wasn??t thrilled with the other place I used to go to and decided to do a search online and found A Diamond in the Ruff and I??m so happy I did! If you are searching for a wonderful place to feel comfortable leaving your dog(s) this is it and I just got $5 off for referring my neighbor that I??ve been begging to give them a try! I??m thrilled!

5
★★★★★

I've been bringing my terrier mix breed, maltipoo and lab mix dogs to see Dawn and her staff at A Diamond in the Ruff every 5 weeks for about a year now. My dogs are very nervous and I noticed they don??t seem as nervous as the other place I used to go. I think one of the things that got me hooked was seeing the dogs that go there for doggy daycare running in - the ones I see seem so happy to get there and their owners just leave them as if its no big deal. Her staff is very caring and my dogs look AND smell like a million dollars when they come home from their grooming. I wasn??t thrilled with the other place I used to go to and decided to do a search online and found A Diamond in the Ruff and I??m so happy I did! If you are searching for a wonderful place to feel comfortable leaving your dog(s) this is it and I just got $5 off for referring my neighbor that I??ve been begging to give them a try! I??m thrilled!

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Business Response:

Thanks for the great review! Thanks Donna for the great review, but your dogs are so cute they make our job easier! I'm glad they are not so nervous anymore - I think they almost RUN in like our doggie day care clients!!!! Thanks again - Dawn!!!!
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I had been going to A Diamond in the Ruff for about a year and all my experiences were good until the last two. The last two visits after I picked up my litte Yorkie she was limping. The first time I had to pay over $100 in vet fees. The 2nd time she was limping after I picked her up I called all upset that my dog was hurt and asked for a refund of my $45. The owner refused to to give me a refund. This was the second time my dog was hurt and I am not saying they hurt my dog on pupose but, something happened and you would think as a business owner you would have enough simpathy to give a refund.

1
★☆☆☆☆

I had been going to A Diamond in the Ruff for about a year and all my experiences were good until the last two. The last two visits after I picked up my litte Yorkie she was limping. The first time I had to pay over $100 in vet fees. The 2nd time she was limping after I picked her up I called all upset that my dog was hurt and asked for a refund of my $45. The owner refused to to give me a refund. This was the second time my dog was hurt and I am not saying they hurt my dog on pupose but, something happened and you would think as a business owner you would have enough simpathy to give a refund.

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Business Response:

Dear Anonymous: The welfare of our guests is our #1 priority! We also take criticism very seriously and take pride in the fact that we believe, along with our many clients, that we provide the best care around. The dog in question has a serious degenerative condition in BOTH hind legs and we have always taken the best care to handle the dog gently, let her sit down whenever she wants and truly work around her leg issues, as we do with all our special needs dogs. I felt sad when I learned that the dog was limping again, as we took every precaution not to exacerbate the condition in her legs. We hope that with proper veterinary care the dog can live a comfortable, pain-free life. As she stated they had been coming to us for over a year and all her experiences were good and we really took the utmost care with her dog. I only wish the best for both of you!
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I am very impressed with A Diamond in the Ruff,from the serene surroundings to the informative owner and staff. This is not your average doggy daycare or grooming business, more like a luxury spa for your best furry friends. The owner Dawn has an intense connection with each pet that she comes in to contact with. I noticed that all of the dogs present the day I was there were so calm and all seemed that they felt very much welcomed and at home. A wonderful place to indulge your pet.

5
★★★★★

I am very impressed with A Diamond in the Ruff,from the serene surroundings to the informative owner and staff. This is not your average doggy daycare or grooming business, more like a luxury spa for your best furry friends. The owner Dawn has an intense connection with each pet that she comes in to contact with. I noticed that all of the dogs present the day I was there were so calm and all seemed that they felt very much welcomed and at home. A wonderful place to indulge your pet.

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My dog and I LOVED this place! The atmosphere was gorgeous and the people that work there certainly know their stuff! I've searched high and low for a place like this to take my dog! I went in for grooming, but now I'm going to try doggie day care too! I can see how much thought was put into this business and the people really care! It's nice to see people doing what they love - it really shows! I'd recommend A Diamond in the Ruff to anyone who has a dog!

5
★★★★★

My dog and I LOVED this place! The atmosphere was gorgeous and the people that work there certainly know their stuff! I've searched high and low for a place like this to take my dog! I went in for grooming, but now I'm going to try doggie day care too! I can see how much thought was put into this business and the people really care! It's nice to see people doing what they love - it really shows! I'd recommend A Diamond in the Ruff to anyone who has a dog!

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1 out of 1 people found this review helpful.

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A Diamond in the Ruff is a wonderful place for grooming and doggie day care. Our two toy poodles hadn't been groomed in 4 months, and when we picked them up from A Diamond in the Ruff, they looked like a million bucks! The groomers pay special attention to your requests, ask questions, and the results are 100% perfect. I would highly recommend them!

5
★★★★★

A Diamond in the Ruff is a wonderful place for grooming and doggie day care. Our two toy poodles hadn't been groomed in 4 months, and when we picked them up from A Diamond in the Ruff, they looked like a million bucks! The groomers pay special attention to your requests, ask questions, and the results are 100% perfect. I would highly recommend them!

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1 out of 1 people found this review helpful.

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This place was amazing as soon as I walked in I felt instantly relaxed. It was painted a nice color green. The facility was wide open. High ceilings and skylights in the doggies daycare rooms really gave it a nice feel. The staff was kind, knowledgeable and receptive. Everything had it's place. There was a reception area, grooming section and Doggie daycare rooms. I've never been to a grooming facility that was this nicely designed. Usually they are crammed and unorganized. There was even a tray of Dog cookies set out. What a cute touch!

By Lea

5
★★★★★

This place was amazing as soon as I walked in I felt instantly relaxed. It was painted a nice color green. The facility was wide open. High ceilings and skylights in the doggies daycare rooms really gave it a nice feel. The staff was kind, knowledgeable and receptive. Everything had it's place. There was a reception area, grooming section and Doggie daycare rooms. I've never been to a grooming facility that was this nicely designed. Usually they are crammed and unorganized. There was even a tray of Dog cookies set out. What a cute touch!

By Lea

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1 out of 1 people found this review helpful.

Business Response:

Thanks for such a wonderful review! Thanks for taking the time to write such a nice review, we take such joy in seeing all the happy faces and look forward to seeing you! Thanks for the referrals you've given us also - they are the highest of compliments! - "The Diamond Girls"

Message from A Diamond In The Ruff

Our full service salon takes pride in giving your pet the best care available, treating your pet as if he/she was our own. We offer only the best shampoos and conditioners for every coat care need. We also offer a host of luxurious spa packages for the very pampered pooch!



Too busy to drop your pooch off? Call and make an appointment for our Mobile Grooming Spa to come to you and pamper your pooch right in your drive way!



Doggie day care is available monday through friday 7am-6pm! We separate by size and play-style and have a dog day care staff member with your dogs at all times!



Dog training classes are offered in the evenings by Lynne Panno.



Want peace of mind? Call us and experience the difference!

More about A Diamond In The Ruff

A Diamond in the Ruff is a full service Doggie Day Care and Day Spa Facility located right on Route 20 East! We offer day care passes that fit everyone's needs and a host of luxurious spa packages in our salon! Dog Training Classes also offered in the evenings. Now offering Mobile Dog Grooming in our state-of-the-art mobile grooming spa! Call to make an appointment today!

 

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