Rite Aid

★☆☆☆☆
  • 7615 Lindbergh Boulevard

    Philadelphia, PA 19153

    Map & Directions
  • 215-492-0492

About Rite Aid

Categories
  • Pharmacies
  • General Merchandise Stores
  • Health Care Equipment
  • Diabetic Supplies
  • Convenience Stores
  • Beauty Supplies Stores
  • Beauty Supply Sales
  • Greeting Cards
Details
  • First Aid Supplies
Hours
M-Sa 8am-10pm, Su 8am-9pm
Associations
  • KidCents
  • Folds of Honor
  • Children’s Miracle Network
Emails
  • customer.service@riteaid.com
Year Established
  • 1962
Products
  • Prescription Medicine
  • Over The Counter Medicine
  • Flu Shots
  • Immunizations
  • Cosmetics & Beauty
  • Skincare
  • Vitamins
  • Snacks and Candy
  • Health & Wellness Goods
  • Home Medical Equipment
  • Diabetic Supplies
Specialties
  • Prescriptions
  • Medicine
  • Beauty
  • Skincare
  • Vitamins
  • Household Products
  • Personal Care
  • Birth Control
  • Vision Care
  • Greetings Cards
  • Food, Snacks, and Drinks
  • Baby Products
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Discover
  • MasterCard
  • Samsung Pay
  • Visa
Brands
  • L'Oreal
  • Revlon
  • Gillette
  • Maybelline
  • Nature Made
  • Neutrogena
  • Vicks
  • Tide
  • Colgate
  • Crest
  • Advil
  • Hershey
  • Claritin
  • Pampers
  • Kellogg's
  • Plan B
Services
  • Pharmacist Consultations
  • Immunizations
  • One Trip Refills
  • Foreign Language Translation Services
  • Smoking Cessation
  • Rx Savings Programs
  • Medicare Prescription
  • Diabetes Management
  • Higi Health Management Station
  • Free Blood Pressure Screenings
Languages
  • English

Shopping

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My mother went to the Rite Aid pharmacy at Lindbergh Blvd (after a phone call was made for her by her support aide for her daughter who has significant disabilities) to pick up two prescriptions one was for herself and the other for her daughter. She was told that the medication was ready to be picked up. Once she got to the pharmacy she was told by the pharmicist that no one called and the medication was not there. So she asked if they could order her daughter's seizure medication while she waited for them to fill another prescription for her own medication. While she waited and waited over 40 minutes she went back to the pharmacy counter where the technicians and pharmacist (Sheelita Gaskins, Crystal and another very large woman) told her that she never gave them a prescription and that she never asked them to order the medication for her daughter. My mother is 65 years old so she began to think that maybe she didn't give them the prescription and that she was losing her mind. So she started to walk around the store to calm her nerves and then decided to go back to the counter and ask for the medication again but when she went back they told her that they had found the prescription and would fill but she would have to wait. So she waited. When she went back to the counter they told her that it was eight other people in front of her and that she would have to wait until they were helped instead of giving her the medication that she had now been waiting for for over one hour. She asked to speak to the manager Phyllis(no last name) who told her that she was going to have to wait. Even though now she has been there for over one hour. My mother was furious and began to walk around the store aimlessly because she became dazzed and confused. When the manager noticed her walking around she and the guard told her that she would have to leave. This was psychological patient abuse at its ugliest and we would like satisfactory reprimand of the staff.

PROS: the full time manager called and apologized and offered my mother $20.00
CONS: will the staff be retrained? suspended? written apology to my mother?

1
★☆☆☆☆

My mother went to the Rite Aid pharmacy at Lindbergh Blvd (after a phone call was made for her by her support aide for her daughter who has significant disabilities) to pick up two prescriptions one was for herself and the other for her daughter. She was told that the medication was ready to be picked up. Once she got to the pharmacy she was told by the pharmicist that no one called and the medication was not there. So she asked if they could order her daughter's seizure medication while she waited for them to fill another prescription for her own medication. While she waited and waited over 40 minutes she went back to the pharmacy counter where the technicians and pharmacist (Sheelita Gaskins, Crystal and another very large woman) told her that she never gave them a prescription and that she never asked them to order the medication for her daughter. My mother is 65 years old so she began to think that maybe she didn't give them the prescription and that she was losing her mind. So she started to walk around the store to calm her nerves and then decided to go back to the counter and ask for the medication again but when she went back they told her that they had found the prescription and would fill but she would have to wait. So she waited. When she went back to the counter they told her that it was eight other people in front of her and that she would have to wait until they were helped instead of giving her the medication that she had now been waiting for for over one hour. She asked to speak to the manager Phyllis(no last name) who told her that she was going to have to wait. Even though now she has been there for over one hour. My mother was furious and began to walk around the store aimlessly because she became dazzed and confused. When the manager noticed her walking around she and the guard told her that she would have to leave. This was psychological patient abuse at its ugliest and we would like satisfactory reprimand of the staff.

PROS: the full time manager called and apologized and offered my mother $20.00
CONS: will the staff be retrained? suspended? written apology to my mother?

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Message from Rite Aid

Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our wellness+ rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid to to see how With Us, It’s Personal.

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