Royal Moore Toyota

★★★★☆
  • 1415 Se River Rd

    Hillsboro, OR 97124

    Map & Directions
  • 503-693-7412

About Royal Moore Toyota

Categories
  • Automotive
  • Auto Dealers

Automotive

Automotive
More choices in Hillsboro:
Resultset_next

Dick's Country Chrysler Jeep Dodge

767 SW Baseline St Hillsboro, AL

Resultset_next

Accolade Auto, LLC

874 SW Baseline St. Hillsboro, OR

3.5 4
Hi! Sign in to let us know how Royal Moore Toyota was?
Write a Review
.

Worst Dealership I've ever been forced to deal with. And unfortunately, I have been forced to deal with them often, due to numerous problems out of the LEMON which they sold me. I have had to have the car towed to the dealership twice in the last 4 months, once, waiting 4 days for a call from the Service Manager Michael, telling me, that they didn't know what was wrong with my car. I also had to have the LEMON towed in again this week for the same problem. When I picked up my car, I asked Michael to explain my bill to me and tell me what they did. As I had done some research and knew that there was a Mazda Issued TSB for the problem issued in October, I asked him if they performed the recommended procedure. Upon asking him, he looked like a "deer in headlights" and he had no idea what I was talking about. When I asked him why they didn't perform this TSB service he simply became quiet.

Incompetent Service Department which is only interested in gouging their customers. They charge $104 "diagnostic" fee, which is hooking up the same code reader which AutoZone does for free (takes about 2 minutes) and overcharge for their parts. When my LEMON which was sold to me by Royal Moore recently needed service, I asked if I could supply the dealership with the parts for the repair because I could order them from Mazda cheaper than they would sell them to me. They responded that they would not fix my car using parts which I supplied and I had to buy parts from them at a 67% mark-up to me.

This dealership also sole me a LEMON which was previously owned by one of their sales managers. After purchasing the car, and seeing a clean CARFAX report, I found out that the car was wrecked, repaired at the Royal Moore Body Shop and then put up for sale at their dealership. The damage was not reported and I was told that the car had never had any damage. I only found out later after demanding a complete service record from the dealership, that the car had body work performed at the Royal Moore Body Shop.

BEWARE of Royal Moore Dealerships !!!

Worst Dealership I've ever dealt with.

1
★☆☆☆☆

Worst Dealership I've ever been forced to deal with. And unfortunately, I have been forced to deal with them often, due to numerous problems out of the LEMON which they sold me. I have had to have the car towed to the dealership twice in the last 4 months, once, waiting 4 days for a call from the Service Manager Michael, telling me, that they didn't know what was wrong with my car. I also had to have the LEMON towed in again this week for the same problem. When I picked up my car, I asked Michael to explain my bill to me and tell me what they did. As I had done some research and knew that there was a Mazda Issued TSB for the problem issued in October, I asked him if they performed the recommended procedure. Upon asking him, he looked like a "deer in headlights" and he had no idea what I was talking about. When I asked him why they didn't perform this TSB service he simply became quiet.

Incompetent Service Department which is only interested in gouging their customers. They charge $104 "diagnostic" fee, which is hooking up the same code reader which AutoZone does for free (takes about 2 minutes) and overcharge for their parts. When my LEMON which was sold to me by Royal Moore recently needed service, I asked if I could supply the dealership with the parts for the repair because I could order them from Mazda cheaper than they would sell them to me. They responded that they would not fix my car using parts which I supplied and I had to buy parts from them at a 67% mark-up to me.

This dealership also sole me a LEMON which was previously owned by one of their sales managers. After purchasing the car, and seeing a clean CARFAX report, I found out that the car was wrecked, repaired at the Royal Moore Body Shop and then put up for sale at their dealership. The damage was not reported and I was told that the car had never had any damage. I only found out later after demanding a complete service record from the dealership, that the car had body work performed at the Royal Moore Body Shop.

BEWARE of Royal Moore Dealerships !!!

Worst Dealership I've ever dealt with.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have bought two cars from this dealer and have been pleased with both sales. They are the costco auto representative and gave us a sweet deal on our car and truck.

4
★★★★☆

We have bought two cars from this dealer and have been pleased with both sales. They are the costco auto representative and gave us a sweet deal on our car and truck.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

??I am very impressed by the service at Royal Moore Toyota. I had taken my Avalon for repair at the dealership last week. And I got a quick response from the staff. My vehicle was repaired in a few minutes and I drove back home feeling happier. Keep it up!?

5
★★★★★

??I am very impressed by the service at Royal Moore Toyota. I had taken my Avalon for repair at the dealership last week. And I got a quick response from the staff. My vehicle was repaired in a few minutes and I drove back home feeling happier. Keep it up!?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

??I and my brother are very happy after purchasing a Toyota Camry from Royal Moore Toyota. They stock all new models of Toyota. The salespersons are very courteous and answered all our queries. The Finance people helped us choose the best finance deal. The transaction was hassle-free and we drove home satisfied!?

4
★★★★☆

??I and my brother are very happy after purchasing a Toyota Camry from Royal Moore Toyota. They stock all new models of Toyota. The salespersons are very courteous and answered all our queries. The Finance people helped us choose the best finance deal. The transaction was hassle-free and we drove home satisfied!?

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Royal Moore Toyota, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review