The Home Depot

★☆☆☆☆
  • 600 Meacham Road

    Elk Grove Village, IL 60007

    Map & Directions
  • 847-352-3325

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
Hours
M-Sa 6am-10pm, Su 7am-8pm
Phones
  • Fax (847-534-5413)

Home & Garden

Home & Garden
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I had a horrible experience recently and have made it a point to advertise my experience so that people wont make the same mistake as I did.

We bought a house recently and wanted to change out the carpet and have laminate flooring installed. We contacted Home Depot who came out a week later to take measurements. We were promised a quote within 48 hours, but nothing happened and we called instead to get a quote. Since it was cheaper compared to another quote, we agreed to get it done and opened a HD credit account as well. That was the start of our woes!

The 21 cases of flooring were supposed to have come in on Oct 7 (they actually came in on Oct 5, 2007) and we were promised to be called as soon as they came in, which never happened. We went in person and inquired on Oct 14 and were told that it was there from Oct 5. Finally, we went on the 16th to pick up the cases. We were given 6 cases (which we didn't realize until we unloaded them at home). We went back to HD and asked about the rest of the cases. After waiting about 40 minutes, and speaking to two different people, we were told that Receiving had "screwed up" and marked as accepting 21 cases when only 6 had showed up from the vendor. After about 3 days of waiting for an answer, we finally made another visit to HD and were told that this issue would be taken of immediately. The next day we received a call saying that they had to order 21 cases again and that we should return the 6 that we had picked up.

At this point, I lost my patience and told them they should come pick the cases up instead, to which they agreed. The shipment of 21 cases never came and after a week of going to the HD store again, we lost it completely and cancelled our order.

The entire process took 45 days and we didn't even get it done at the end. It pushed our move in date by 21 days and we had to pay an extra month of rent at the apartment. And, worst of all, the staff was not even apologetic about the incident.

PLEASE DO NOT USE HOME DEPOT!

1
★☆☆☆☆

I had a horrible experience recently and have made it a point to advertise my experience so that people wont make the same mistake as I did.

We bought a house recently and wanted to change out the carpet and have laminate flooring installed. We contacted Home Depot who came out a week later to take measurements. We were promised a quote within 48 hours, but nothing happened and we called instead to get a quote. Since it was cheaper compared to another quote, we agreed to get it done and opened a HD credit account as well. That was the start of our woes!

The 21 cases of flooring were supposed to have come in on Oct 7 (they actually came in on Oct 5, 2007) and we were promised to be called as soon as they came in, which never happened. We went in person and inquired on Oct 14 and were told that it was there from Oct 5. Finally, we went on the 16th to pick up the cases. We were given 6 cases (which we didn't realize until we unloaded them at home). We went back to HD and asked about the rest of the cases. After waiting about 40 minutes, and speaking to two different people, we were told that Receiving had "screwed up" and marked as accepting 21 cases when only 6 had showed up from the vendor. After about 3 days of waiting for an answer, we finally made another visit to HD and were told that this issue would be taken of immediately. The next day we received a call saying that they had to order 21 cases again and that we should return the 6 that we had picked up.

At this point, I lost my patience and told them they should come pick the cases up instead, to which they agreed. The shipment of 21 cases never came and after a week of going to the HD store again, we lost it completely and cancelled our order.

The entire process took 45 days and we didn't even get it done at the end. It pushed our move in date by 21 days and we had to pay an extra month of rent at the apartment. And, worst of all, the staff was not even apologetic about the incident.

PLEASE DO NOT USE HOME DEPOT!

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The Home Depot #6701 isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Elk Grove Village, residents. Let us help with your project today!

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