Imperial Automotive Inc

★☆☆☆☆

Automotive

Automotive
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My fiance Ramona B. took her van to this Joe Merklin at Imperial automotive in Imperial MO. The man she bought her van from had it repair because he was a man of his word, unlike Mr. Merklin. So Imperial Automotive owner charged over $600 to repair the vehicle... The vehicle started doing the same thing it was doin when taken in the first and second time. Now the 3rd time the vehicle is still doing what it was doing before and Mr. Merklin doesnt stand by his work and takes advantage of women by charging them again for his poor work. I too have filed a complaint with the B.B.B. and A.A.A. for as A.A.A. has described as unorthadox work ethics.

1
★☆☆☆☆

My fiance Ramona B. took her van to this Joe Merklin at Imperial automotive in Imperial MO. The man she bought her van from had it repair because he was a man of his word, unlike Mr. Merklin. So Imperial Automotive owner charged over $600 to repair the vehicle... The vehicle started doing the same thing it was doin when taken in the first and second time. Now the 3rd time the vehicle is still doing what it was doing before and Mr. Merklin doesnt stand by his work and takes advantage of women by charging them again for his poor work. I too have filed a complaint with the B.B.B. and A.A.A. for as A.A.A. has described as unorthadox work ethics.

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Imperial Automotive(owner Joe Merklin) told me I needed an oil pan gasket while they had my car doing a valve job. I told him I found that strange since the car never left a spot on my driveway but said I would look at it when I got home from the valve job.Merklin told me he would put silicone on it for me as a nice gesture. If he just puts the silicone on like he said then nothing goes wrong like it did. After picking up the car and as soon as I got home the car was smoking from oil dripping quickly down on the exhaust and made an 8-10" puddle of oil in 30 minutes on my driveway. I call Merklin immediately after getting home to ask him what he did to my car because it was smoking. He tells me it's the pan gasket leak he had told me about. I said it did not leak like this when I brought him the car for the valve issue. He now says that when I brought him the car it was 3 qts low on oil. I told him the engine would have been making a lot of noise when I brought it to him if it was 3 qts low on a 4.5 capacity pan. He then says it was 2 qts low. Not true either. I later found out AND Imperial Auto(Merklin) admitted to me and AAA MO , that he(or his technician, he's already setting the technician up to take the fall) intentionally bent the lip of my oil pan and covered it with silicone. I paid them $1482 for a valve job and nothing for the silicone and the pan distortion. I believe he hoped I would bring the car back for the pan gasket replacement. Merklin didn't tell me about bending the pan until later after I removed the pan to fix the gasket myself. That is when I saw the oil pan tampering. AAA MO Auto Club investigated since they back this shop, and their final decision states "Merklin told me (AAA Mo rep) his technician bent the edge of the pan to facilitate the delivery of silicone to the area of an alleged leak. Both you(Steve) and Merklin have told me that you accepted the offer to attempt to mitigate the leak with silicone" __Yes, I agreed to the silicone but Merklin never told me of the ASE and AAA certified professional pan distortion until I had taken the pan off. Merklin has been in business for several years and should know you don't distort any sealing surfaces in any way and try to put silicone on it to make it better. I have asked several mechanics and you should ask them yourself and I haven't found one to this day that has said it is right at all to distort the pan surface and would never do it themselves.
AAA MO thanked me for contacting them and said "at the very least, unorthodox and inappropriate "repair" techniques were employed" but said the facts only warranted they monitor Imperial Auto to see if they see a pattern. They then went on to say I was owed something and they would be willing to pursue a course of action. What do they owe me? I didn't pay for the silicone or the pan adjustment.
If Merklins shop didn't know better than to not distort the sealing surface of anything on an engine after being in business for so long then I have to wonder how much confidence I should have in the much more technical valve job I paid for.
The exhaust passes right under where they bent the pan and the catalytic converter is right under there. I was lucky I drove staight home 5 miles. If I had driven several more miles instead of going home first my car could have very well caught fire but Merklin sent me home without making sure what he did to my car did not create the fire hazzard that it did create.
Other shops I have spoken with after this says if they tell a customer of a problem like this and the customer says not to bother until they look at it, then they don't bother at all and don't touch it at all. No silicone and certainly not the pan distortion. Once they mess with it they open themselves up for, well....what happened here.
I now wish I had never went to this shop or ever been forced to deal with AAA MO over what happened here because I, and I say I, don't believe they understand auto repair qualifications

1
★☆☆☆☆

Imperial Automotive(owner Joe Merklin) told me I needed an oil pan gasket while they had my car doing a valve job. I told him I found that strange since the car never left a spot on my driveway but said I would look at it when I got home from the valve job.Merklin told me he would put silicone on it for me as a nice gesture. If he just puts the silicone on like he said then nothing goes wrong like it did. After picking up the car and as soon as I got home the car was smoking from oil dripping quickly down on the exhaust and made an 8-10" puddle of oil in 30 minutes on my driveway. I call Merklin immediately after getting home to ask him what he did to my car because it was smoking. He tells me it's the pan gasket leak he had told me about. I said it did not leak like this when I brought him the car for the valve issue. He now says that when I brought him the car it was 3 qts low on oil. I told him the engine would have been making a lot of noise when I brought it to him if it was 3 qts low on a 4.5 capacity pan. He then says it was 2 qts low. Not true either. I later found out AND Imperial Auto(Merklin) admitted to me and AAA MO , that he(or his technician, he's already setting the technician up to take the fall) intentionally bent the lip of my oil pan and covered it with silicone. I paid them $1482 for a valve job and nothing for the silicone and the pan distortion. I believe he hoped I would bring the car back for the pan gasket replacement. Merklin didn't tell me about bending the pan until later after I removed the pan to fix the gasket myself. That is when I saw the oil pan tampering. AAA MO Auto Club investigated since they back this shop, and their final decision states "Merklin told me (AAA Mo rep) his technician bent the edge of the pan to facilitate the delivery of silicone to the area of an alleged leak. Both you(Steve) and Merklin have told me that you accepted the offer to attempt to mitigate the leak with silicone" __Yes, I agreed to the silicone but Merklin never told me of the ASE and AAA certified professional pan distortion until I had taken the pan off. Merklin has been in business for several years and should know you don't distort any sealing surfaces in any way and try to put silicone on it to make it better. I have asked several mechanics and you should ask them yourself and I haven't found one to this day that has said it is right at all to distort the pan surface and would never do it themselves.
AAA MO thanked me for contacting them and said "at the very least, unorthodox and inappropriate "repair" techniques were employed" but said the facts only warranted they monitor Imperial Auto to see if they see a pattern. They then went on to say I was owed something and they would be willing to pursue a course of action. What do they owe me? I didn't pay for the silicone or the pan adjustment.
If Merklins shop didn't know better than to not distort the sealing surface of anything on an engine after being in business for so long then I have to wonder how much confidence I should have in the much more technical valve job I paid for.
The exhaust passes right under where they bent the pan and the catalytic converter is right under there. I was lucky I drove staight home 5 miles. If I had driven several more miles instead of going home first my car could have very well caught fire but Merklin sent me home without making sure what he did to my car did not create the fire hazzard that it did create.
Other shops I have spoken with after this says if they tell a customer of a problem like this and the customer says not to bother until they look at it, then they don't bother at all and don't touch it at all. No silicone and certainly not the pan distortion. Once they mess with it they open themselves up for, well....what happened here.
I now wish I had never went to this shop or ever been forced to deal with AAA MO over what happened here because I, and I say I, don't believe they understand auto repair qualifications

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