The Home Depot

★★★☆☆
More saving. More doing.
  • 2701 Utah Ave South

    Seattle, WA 98134

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Home & Garden

Home & Garden
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3.0 3
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Needing tools for a small remodel project at my house but not wanting to purchase all of them new, I decided on the Home Depot Tool Rental. I was pleased with the staff's knowledge and friendliness, both of which made doing business a pleasure.

4
★★★★☆

Needing tools for a small remodel project at my house but not wanting to purchase all of them new, I decided on the Home Depot Tool Rental. I was pleased with the staff's knowledge and friendliness, both of which made doing business a pleasure.

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Donna and Gerry in painting were awesome and went out of their way to fix the problems made by the Bellevue store. But the returns cashier were rookies and refused to mark down the paint (for the initial rebate and 10% off) even thought it's home depot's mistakes, saying that they were ""doing us a favor"" in helping us return the paint. They were not doing us a favor, they were just fixing their mistakes. Finally Donna helped us fill in the paper work to resolve the issues.

1
★★★☆☆

Donna and Gerry in painting were awesome and went out of their way to fix the problems made by the Bellevue store. But the returns cashier were rookies and refused to mark down the paint (for the initial rebate and 10% off) even thought it's home depot's mistakes, saying that they were ""doing us a favor"" in helping us return the paint. They were not doing us a favor, they were just fixing their mistakes. Finally Donna helped us fill in the paper work to resolve the issues.

Pros: Painting

Cons: Cashier in returns department

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The gentleman who helped me in PVC piping was awesome and went out of his way to find my fittings help with my design. But the cashier messed up royally, running my debit card before using the cash I gave him even though I asked him not to, therefore overdrawing my account. The manager refused to do anything about the problem, saying the transaction could not be voided and she walked away in a bad mood without further discussion or an apology as if it were my fault. I had to pay $33.00 to my bank. \r\n\r\nIn my second interaction I called their customer service desk to find out whether the store had any 4mm contact paper. I was told ""I don't know"". I wish there were another convenient hardware store close to downtown. This place is like the Delta desk at the JFK airport...they make you feel as if you're wasting their time. \r\n\r\nBad customer service from the cashier and help desk... but a perfect 10 for the guy in PVC pipes!\r\n\r\n

1
★★☆☆☆

The gentleman who helped me in PVC piping was awesome and went out of his way to find my fittings help with my design. But the cashier messed up royally, running my debit card before using the cash I gave him even though I asked him not to, therefore overdrawing my account. The manager refused to do anything about the problem, saying the transaction could not be voided and she walked away in a bad mood without further discussion or an apology as if it were my fault. I had to pay $33.00 to my bank. \r\n\r\nIn my second interaction I called their customer service desk to find out whether the store had any 4mm contact paper. I was told ""I don't know"". I wish there were another convenient hardware store close to downtown. This place is like the Delta desk at the JFK airport...they make you feel as if you're wasting their time. \r\n\r\nBad customer service from the cashier and help desk... but a perfect 10 for the guy in PVC pipes!\r\n\r\n

Pros: PVC pipes/fitting

Cons: cashier, customer service, help desk

 

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